Sleep Number Return Policy

Before we dive into the details of Sleep Number’s return policy, let’s take a moment to appreciate the brand itself. Sleep Number, a division of Select Comfort Corporation, was founded in 1987 with a mission to provide better sleep through customizable mattresses. Their innovative mattresses allow you to adjust the firmness and support to your preference, offering a personalized sleep experience.

The Essential Details

Sleep Number’s return policy is designed to provide customers with flexibility and satisfaction while upholding the company’s commitment to quality sleep. Here are the key components of their return policy:

1. Return Time Frame: Sleep Number typically allows returns within 100 nights of delivery. This generous trial period allows you to thoroughly test your new mattress to ensure it meets your sleep needs.
2. Proof of Purchase: To initiate a return, you’ll generally need to provide proof of purchase, such as your order number or receipt. This helps Sleep Number verify the transaction and process your return efficiently.
3. Item Condition: Returned mattresses should be in good condition. Sleep Number offers a one-time exchange for a different mattress comfort level during the trial period. If you’re returning a mattress, Sleep Number will schedule a pickup, and the mattress must be in a condition that allows for safe transport.
4. Return Methods: Sleep Number usually handles mattress returns through their customer support team. Contact them to initiate the return process, and they will guide you through the steps, including scheduling a pickup if necessary.
5. Refund Process: Once your return is approved, Sleep Number will process a refund to your original payment method. The time frame for the refund may vary.

Special Considerations: Adjustable Bases and Accessories

While Sleep Number aims to make returns straightforward, there are some special considerations:

1. Adjustable Bases: Returns of adjustable bases follow a similar process, but the pickup and return may be separate due to the size and nature of these products.
2. Accessories: Sleep Number’s accessories, such as pillows and bedding, typically have a separate return policy. Be sure to review the return policy for these specific items before purchasing.

Initiating a Return

To make the most of Sleep Number’s return policies, consider these tips:

1. Keep Proof of Purchase: Retain your order number or receipt until you’re confident about keeping the mattress or other Sleep Number products.
2. Test Thoroughly: Take advantage of the 100-night trial period to ensure your mattress meets your sleep needs.
3. Adhere to Return Guidelines: Follow Sleep Number’s guidelines for preparing the mattress for pickup to ensure a smooth return process.
4. Understand Special Policies: Familiarize yourself with policies related to adjustable bases and accessories to make informed decisions.

Return Policy Table

Return Period	100 nights of delivery
Return Method	Contact Sleep Number customer service team to pick-up
Refund Method	Same method as original payment