REI Return Policy

REI, the renowned outdoor retail co-op, has been a beacon for outdoor enthusiasts and adventurers for over eight decades. Renowned for its high-quality outdoor gear, expert advice, and commitment to environmental stewardship, REI has become a trusted partner for individuals and families seeking to connect with nature and explore the great outdoors. In this overview, we’ll delve into what sets REI apart in the world of outdoor retail and why it continues to be a preferred choice for outdoor enthusiasts and nature lovers.

REI: Where Outdoor Passion Meets Environmental Responsibility

REI’s mission is to inspire, educate, and outfit for a lifetime of outdoor adventure and stewardship. This mission is evident in every aspect of the brand, from its extensive product offerings to its dedication to promoting sustainability and outdoor education.

Key Features of REI:

1. High-Quality Gear: REI offers a comprehensive range of outdoor gear and clothing, including equipment for camping, hiking, biking, climbing, and more. Their products are known for their durability and performance in rugged outdoor conditions.
2. Expert Advice: REI’s staff members are outdoor enthusiasts themselves and offer expert advice on gear selection, trip planning, and outdoor skills. They genuinely understand the needs of outdoor adventurers.
3. Co-Op Membership: REI operates as a co-op, meaning customers can become members and receive various benefits, including an annual dividend, access to exclusive sales, and a voice in the company’s decisions.
4. Environmental Stewardship: REI is committed to sustainability and reducing its environmental footprint. They invest in eco-friendly initiatives, such as using renewable energy, promoting waste reduction, and supporting environmental nonprofits.
5. Outdoor Education: REI offers classes, workshops, and events that teach outdoor skills, safety, and environmental ethics. These educational opportunities help customers gain the knowledge and confidence to enjoy outdoor activities.

REI’s Return Policy: Ensuring Adventure Satisfaction

While REI strives to provide quality outdoor gear, there may be instances where a return or exchange is necessary. Understanding REI’s return policy is essential for ensuring a smooth outdoor shopping experience:

1. Return Time Frame: REI typically allows returns within one year of purchase for most products, although some items may have different return policies. It’s important to review the specific terms, especially for electronics and special-order items.
2. Proof of Purchase: To initiate a return, you’ll generally need to provide proof of purchase, such as your receipt, order confirmation, or member number.
3. Item Condition: Returned items should be in their original, unused condition, with all tags, labels, and packaging intact. Items that show signs of use may affect the return process.
4. Return Methods: REI typically accepts returns in-store, and they provide information on how to initiate a return for online and phone purchases.
5. Refund Process: Refunds are typically issued to the original payment method. The time frame for refunds may vary depending on the payment provider.

Return Policy Table

Return Period	Within one (1) year of purchase
Return Method	Online, mail and in-store
Exchange Period	Within one (1) year of purchase
Exchange Method	Online, mail and in-store
Refund Period	Can take up to 10 additional days
Refund Method	Based on original payment type