Superdrug Return Policy: 28-Day Returns & Refunds Explaine

Whether you ordered skincare online or grabbed medicine and makeup in store, it helps to know exactly how Superdrug returns work. The basics are simple: most items can go back within 28 days, but there are important exceptions for medicines, perishable products and anything hygiene-sensitive once opened. This guide walks you through the main rules in plain English.

Key Points at a Glance

Return window: Most Superdrug items can be returned within 28 days of receipt/purchase.
Condition: Must be unused, in a resalable condition and in the original packaging.
Where to return: Standard Superdrug products can go back to any Superdrug store or (UK only) by free Evri post.
Exclusions: Perishable items, medicines, personalised products and opened hygiene-sensitive items are not returnable unless faulty or sent in error.
Marketplace & 3rd party: Items sold by a Marketplace seller or certain suppliers must be sent back directly to them, not to Superdrug stores or warehouse.
Refund timing: Store refunds are processed straight away; postal returns are refunded after processing, usually within a few working days.
Christmas: Purchases in November and December get an extended return deadline up to 15 January (with the usual exclusions).

Standard 28-Day Returns Policy

Superdrug’s core promise is:

“We’ll happily refund you for any items you return to us in an unused and resalable condition within 28 days of receipt.”

This covers most products bought:

In a Superdrug store
Online for home delivery
Online for Order & Collect

To qualify under this 28-day policy, your items must:

Be unused and in a condition suitable for resale.
Come with their original packaging (boxes, seals, sleeves, etc.).
Include all parts, accessories, instructions and any free gifts that came with them.
Be backed up by proof of purchase (till receipt, order confirmation, or order summary in your account).

Items Excluded from Change-of-Mind Returns

Superdrug’s 28-day “no fuss” refund does not apply to:

Marketplace orders (sold and shipped by a Marketplace seller)
Perishable items– for example:
- Food
- Baby milk and similar short-life products
Medicines and many health-pharmacy products
Items personalised for you
Sealed products that aren’t suitable for return for health or hygiene reasonsonce unsealed, unless:
- They were already damaged or faulty on delivery, or
- They were delivered incorrectly.

Examples of hygiene-sensitive products include certain cosmetics, some electrical beauty tools once used, and anything that sits very close to the skin where resale is not safe once opened.

Returning to a Superdrug Store (UK & Republic of Ireland)

For most customers, the easiest way to get a refund is to go to a Superdrug store.

You can return eligible items to any Superdrug store in the same country.
This includes online orders (home delivery or Order & Collect) that were sold and shipped by Superdrug.

What to Bring

Your items in unused, resalable condition and original packaging.
A copy of your Order Summary or order confirmation (on your phone or printed), or a store receipt.
The payment card you used, if you paid by card.

What Happens in Store

The team checks your items and your proof of purchase.
If everything is in line with the policy, they:
- Process a refund immediately at the till, and
- Can usually arrange an exchange on eligible website orders if you prefer.
The money should show back in your account within about 5 working days, depending on your bank.

Store returns are especially handy if you used Order & Collect, or if you want to swap a shade or product there and then.

Returning by Post with Evri (UK Only)

If you can’t get to a store, Superdrug lets UK customers return orders by post using Evri.

Returns are free when you use the Superdrug Evri label or link.
You can return some or all items from an order in one parcel.

How Postal Returns Work

Go to the Evri returns page using the link on Superdrug’s website.
Follow the steps to create a return and print or generate a label/barcode.
Pack your items safely in their original packaging, inside a sturdy outer box or bag.
Attach the label (or take the barcode to a parcel shop for them to print it).
Drop your parcel off at an Evri parcel shop or locker, depending on the choices shown.

After your parcel reaches the warehouse and is checked:

Superdrug sends a refund confirmation email once the refund has been processed.
You should see the money back in your account within about 5 working days of that email.

As a rough guide, allowing for parcel travel time plus processing and banking, the whole process can take around up to 14 days from the day you post the return.

Christmas / Holiday Returns Extension

Around Christmas, Superdrug extends the usual 28-day period to make gift buying easier.

For purchases made in November and December, you can return items up to 15 January the following year.
Items must still be unused, resalable and within the normal exclusions (no perishable food, medicines, or opened hygiene-sensitive items, and no Marketplace items).

This extended window applies to both store and website purchases that meet the standard conditions.

Marketplace Orders (Sold by Third-Party Sellers)

Superdrug now hosts a Marketplace, where some items are sold and shipped by third-party sellers rather than by Superdrug itself. These are clearly labelled as such on the product page and at checkout.

For these products:

You cannot return Marketplace items to Superdrug stores, the warehouse, or the online help team.
All Marketplace returns must go directly to the Marketplace seller.

How to Return Marketplace Items

Log into your Superdrug account and view your order, or use the link in your order confirmation email.
Contact the seller via the query or returns link provided.
Check the “Returns Information” document that comes with your order, or request it from the seller.
Follow the seller’s instructions exactly, including:
- Where to send the item,
- Any time limits (often 28 days from receipt), and
- Who pays for return postage (usually the customer unless the item is faulty or misdescribed).
Send the item back directly to the seller’s address, not to Superdrug.

Once the seller has received and inspected your return, they process your refund. Superdrug can’t refund Marketplace items in store because the contract for that product is with the seller, not with Superdrug.

Products Supplied Direct by a 3rd Party (Non-Marketplace)

Some items sold by Superdrug are shipped directly from another supplier, even though you buy them on Superdrug.com. These are not classed as Marketplace, but they still have separate return steps.

You’ll receive a “Returns Information” document in your parcel.
You must follow that document to return the item directly to the supplier.
Superdrug stores cannot accept these returns, because Superdrug never physically handles the products.

If you are unsure whether your item is Marketplace, 3rd party or standard Superdrug stock, check your order confirmation or the paperwork inside the parcel.

Health & Beautycard Points on Returned Items

If you earn Health & Beautycard points on something you later return:

All points earned for those item(s) are deducted from your card balance when the refund is processed.
If you part-return an order, only the points linked to the returned products are removed.

This keeps your points balance in line with what you’ve actually kept and paid for.

Legal Cooling-Off Rights for Online Orders

On top of Superdrug’s own 28-day policy, UK customers have statutory “cooling-off” rights for most online purchases:

You can cancel your order within 14 days of receiving it.
After telling Superdrug you’re cancelling, you then have a further 14 days to send the goods back.
When used correctly, you are entitled to a refund of:
- The item price, and
- The standard delivery cost (not extra paid for faster shipping).
The same exclusions apply as usual – for example, medicines, personalised items, and certain sealed hygiene products once opened.

Superdrug’s Help Centre confirms that its cancellation and returns policy does not reduce your legal rights under UK consumer law.

Refund Methods & Timelines

Once your return has been received and approved:

Store returns: The refund is processed on the spot. Your bank or card provider usually shows the money within about 5 working days.
Postal returns (Evri, UK only):
- You receive a confirmation email once your refund is processed.
- Allow up to 5 working days from that email for the credit to show on your account.
Marketplace and 3rd party items:
- Refunds are processed by the seller or supplier once they receive and inspect your return.
- Timeframes can vary; many sellers quote around 14 days from receipt of the return.
Refunds are always sent back to your original payment method where possible (same card, same PayPal account, etc.).

Quick Superdrug Returns FAQ

How long do I have to return items to Superdrug?
For standard Superdrug products, you have 28 days from receipt/purchase to return items that are unused and resalable. Marketplace and some supplier-shipped items usually follow similar 28-day windows, but you must follow the seller’s own instructions.
Can I return online orders to any Superdrug store?
Yes, for items sold and shipped by Superdrug. This is often the quickest route. You cannot return Marketplace or certain supplier-shipped items to stores.
Do I have to pay for returns?
Standard Superdrug items can be returned for free via Evri in the UK or free in store. Marketplace and some supplier returns may require you to pay postage, unless the item is faulty or the seller states otherwise.
What if I’ve opened or used the product?
For change-of-mind returns, items should be unused and resalable. If a product is faulty or damaged, contact customer services or the seller to discuss a return under your consumer rights.
Can I return medicines or baby milk?
No, not for a simple change of mind. Medicines, baby milk and similar perishable items are excluded from the standard 28-day return policy unless there’s a genuine fault or error with the order.
Does this policy affect my legal rights?
No. Superdrug’s returns and refunds policy is in addition to your statutory rights under UK consumer law for online purchases and faulty goods.

Summary

In short, Superdrug gives you 28 days to return most standard items, with free in-store or Evri returns in the UK, and an extended window for Christmas gifts. Marketplace and 3rd-party items follow similar time limits but must be sent back directly to the seller or supplier. If you keep your receipt, keep items unused and in their original packaging, and check whether your order came from Superdrug or a Marketplace seller, returning to Superdrug is usually straightforward.