REVOLVE Return Policy (Guide for Tier 1 Shoppers)

REVOLVE is a top destination for designer fashion, shoes, and accessories. If you shop here, you want confidence that returns and exchanges will be smooth and risk-free. Here’s a complete, up-to-date 2025 guide to the REVOLVE return policy—covering US, Canada, UK, Australia, and other Tier 1 countries, with all the key details, exceptions, and tips for a stress-free experience.

How Long Do You Have to Return?

REVOLVE offers a 60-day return window for most items. You have 60 days from the delivery date to return eligible merchandise for a full refund to your original payment method.

Items must be in new, unworn, unwashed condition with all original tags and packaging attached.
Returns made after 60 days are not accepted and will be sent back to you.
For holiday or gift purchases, the return window may be extended—check the website or your receipt for seasonal updates.

Return Policy Highlights

Free returns for US customers: Prepaid shipping labels are provided for eligible returns shipped within the US.
International returns: Customers outside the US are responsible for return shipping costs and any customs or duties fees.
Fast refunds: Refunds are usually issued within 5–7 business days after your return is received and inspected.
Return authorization required: Start your return in your REVOLVE account or using the returns portal to generate a shipping label and track your return.
All packaging and tags required: Returns must include original bags, shoe boxes, dust covers, and accessories.

What Can’t Be Returned?

Final Sale items (clearly marked on the product page and receipt)
Items that have been worn, washed, altered, or damaged
Items returned without original tags or packaging
Undergarments, swimwear, and beauty products without hygiene seals or in opened packaging
Gift cards (not refundable or exchangeable for cash)
Customized or personalized items

How to Return an Order to REVOLVE

Initiate your return online: Log in to your REVOLVE account or visit the returns page. Select the item(s) you wish to return and generate a prepaid return label (US customers).
Pack your items securely: Place items in their original bags/boxes with all tags attached. Include the return form or packing slip.
Ship your return: Attach the shipping label and drop the package at the designated carrier. Keep your tracking number for reference.
Wait for your refund: REVOLVE processes returns within 5–7 business days of receipt and will email you once your refund is issued.

International Returns

Start your return through your account or the online portal.
Ship your items using a carrier of your choice; you are responsible for all shipping costs and duties/taxes.
Refunds are issued in your original currency, minus any shipping or customs fees.
Allow extra time for international returns to be processed after arrival at REVOLVE’s warehouse.

Exchanges

REVOLVE does not process direct exchanges by mail. To exchange, return the original item for a refund and place a new order for the replacement. In-stock items can be reordered immediately through the website.

Frequent Return Scenarios & Tips

Lost your receipt or packing slip? You can look up your order details in your REVOLVE account and print a new return form.
Received a damaged, defective, or wrong item? Contact REVOLVE customer service within 7 days for a prepaid return label and a full refund or replacement.
Gift returns: Gifts returned without a receipt are refunded as store credit to the recipient. With a gift receipt or order number, store credit is given for the value of the item.
Holiday purchases: Check the REVOLVE website for possible extensions to the 60-day window for items bought as gifts.
Returning shoes or accessories? Always use the original boxes and dust bags. Do not tape the shoe box directly—place it inside a shipping box to avoid damage.
Returning after 60 days? Items are not eligible for return and will be sent back to you.
Multiple returns? REVOLVE monitors for excessive, abusive, or fraudulent return activity and may limit or refuse service if necessary.

Frequently Asked Questions

How long do refunds take? 5–7 business days after your return is received and inspected.
Are return shipping fees refunded? Only if you received a defective, damaged, or incorrect item. Otherwise, US returns are free, and international customers pay for shipping.
Can I return worn or washed items? No, items must be new and unworn with tags attached.
Can I return swimwear or lingerie? Only if the hygiene liner and tags are intact and the packaging is unopened.
Can I return final sale items? No, final sale items cannot be returned or exchanged.
Can I return a gift? Yes, gifts are refunded as store credit with a gift receipt or order number.
Can I return multiple orders in one box? Yes, but include all packing slips and return forms for each order.

Summary: REVOLVE’s Return Policy is Generous and Hassle-Free

With a 60-day window, free US returns, and quick refunds, REVOLVE makes returns easy for shoppers. Just keep your items in new condition with all tags and packaging, use the online return system, and reach out to customer service for special situations. For international shoppers, be mindful of shipping costs and customs. Whether you’re returning fashion, shoes, or accessories, REVOLVE keeps the process clear and customer-friendly.

Shop confidently at REVOLVE in 2025, knowing your satisfaction is always the priority!