Reebok Return Policy (Guide): US, Canada, UK & Global Explained

When you buy shoes, apparel, or fitness gear online, it’s smart to know the return rules before you buy — just in case the size doesn’t fit, the style isn’t what you expected, or you simply change your mind.

This guide explains the current Reebok return policy for online purchases in the United States, Canada, the United Kingdom, Europe, and other regions. You’ll learn how long you have to return items, what condition they must be in, when returns are free, how exchanges work (or don’t), and what items are not returnable.

Reebok Return Policy – Overview

United States & Canada: Generally, you can return eligible items within 45 days of purchase for a refund or exchange.
United Kingdom & Europe: Typically, you can return online orders for free within 30 days of delivery. Many countries also have an additional legal cancellation period.
Free returns: Online orders placed at the official Reebok site for your region usually come with free return shipping if you use the provided tools/labels.
No direct exchanges: For online orders, Reebok generally does not offer direct exchanges; you return the original item and place a new order.
Condition: Items must be returned in new, unworn, unwashed condition with all tags attached and original packaging intact (shoe box inside shipping box when applicable).
Third-party purchases: If you bought from another retailer (Amazon, Foot Locker, etc.), you must follow that retailer’s return policy.
Non-returnable items: Gift cards, final sale products, and certain hygiene-sensitive items may not be returnable.

Reebok Return Policy – United States

Return Window

For orders placed on reebok.com in the United States:

You typically have 45 calendar days from the date of purchase (or delivery) to return items for a full refund.
This applies to shoes, apparel, and most accessories.
Refunds go back to the original payment method once the return is processed.
If you don’t return within the 45-day window, Reebok may refuse the return or issue a partial store credit at its discretion.

Free Returns (US)

Reebok offers free returns within the allowed window for orders placed on its US website:

Start your return online through the Reebok return portal.
Reebok will provide a prepaid return label (usually USPS or another carrier depending on your area).
Pack the items securely and attach the return label.
Drop off at the carrier location specified on your label.

Once Reebok receives your return and inspects it, they process the refund (usually within about 7–14 business days after receipt). Your bank or card issuer might take another few days before the credit appears.

In-Store Returns (US)

If you have a Reebok retail store near you and your order qualifies for in-store return (check your region’s site to confirm), you may be able to:

Return your online order in person with your order confirmation or packing slip.
Get an immediate refund back to your original payment method or store credit.

Online prices, promotions, and inventory may differ from store stock, so staff may need to verify details before processing the refund.

Exchanges (US)

Reebok generally does not provide direct exchanges for online orders. If you want a different size, color, or style:

Initiate your return online within the return window.
Place a new order for the item you want.
Use the prepaid shipping label from the return portal to send the original item back.

Condition Requirements (US)

To be eligible for a full refund, returned items must be:

Unworn and in the condition you received them.
Unwashed with original tags still attached.
Packed with the original packaging, including the shoebox inside the shipping box (if applicable).

Reebok may refuse or partially refund returns that show signs of wear, dirt, or damage, or that are missing tags or original packaging.

Non-Returnable Items (US)

Even within the return window, some items may not be returnable:

Gift cards and gift certificates.
Items marked “Final Sale” on the product page.
Hygiene-sensitive items (e.g., socks, some headwear) if opened or worn (depends on the product; read the fine print).

Reebok Return Policy – Canada

For orders placed on reebok.ca:

You generally have 45 days from the date of delivery to return eligible products for a full refund.
Reebok Canada often provides free return shipping when using the return portal and carrier label provided.
Items must be returned in new, unworn, and unwashed condition with tags and original packaging intact.
Refunds are issued to the original payment method after the return is received and inspected.
Final sale, gift cards, and customized products are usually non-returnable.

Returns to brick-and-mortar Reebok stores in Canada may be allowed for online orders depending on local store policies; check with your nearest store before heading in.

Reebok Return Policy – United Kingdom

On reebok.co.uk, the return policy generally works this way:

Return window: You can return items for a refund within 30 days of delivery.
Free returns: Reebok UK often offers free returns when you use the online returns portal and follow the steps to print a label or use a carrier drop-off.
Condition: Items must be returned in original, unused condition with tags attached and packaging intact.
Exchanges: Like other regions, direct exchanges are not typically offered online; you return and then place a new order.
Legal cancellation rights: Under UK consumer law, you also have a separate 14-day legal right to withdraw from your online purchase contract — this exists alongside Reebok’s return window.

Returns are usually processed within 10–14 working days after Reebok receives the returned package; the refund goes back to your original payment method.

Reebok Return Policy – European Union

Across the EU, Reebok’s online return policy has similar features to the UK:

Return window: Usually 30 days from the date of delivery to request a return.
Free returns: Provided via the online returns portal and specified carrier drop-offs.
Condition: Items must be unworn, unwashed, and with all original tags and packaging.
Refunds are processed back to the original payment method after inspection.
Legal rights: EU consumer laws also give you a statutory 14-day cancellation period if you change your mind on a distance sale.

Exact steps for the returns process vary by EU country, so the online returns portal will guide you based on your order and address.

Reebok Return Policy – Other Regions

In other countries, the return window and rules can vary. A few common patterns globally include:

Australia: Typically offers returns within about 30 days of delivery for unused, unworn items with tags.
Asia-Pacific: Return windows may be shorter (for example, 14 days in some areas) but still require new condition and original packaging.
Latin America: Often uses a 30-day window; shipping costs may not be covered unless the item is defective.
Always read the return policy on the regional Reebok site you used to place your order — terms can differ significantly by country.

Condition & Packaging Rules

Across regions, Reebok generally requires that returned products are:

Unused and unworn — trying on indoors is usually allowed, but visible wear may lead to refusal or partial refund.
Unwashed and free of scents, dirt, sweat or signs of use.
Returned with all original tags/labels attached.
Housed in the original packaging (e.g., shoebox inside shipping box). Missing packaging may delay or reduce the refund.

If returned items show clear signs of wear, damage, or missing tags, Reebok can refuse the return or issue a partial refund based on the resale value.

How to Start a Reebok Return

Although the exact steps vary slightly by region, the basic process is similar:

Go to the online returns portal on the Reebok site where you ordered.
Enter your order number and email address or sign in to your Reebok account.
Select the items you want to return.
Print the prepaid return label (if free returns are offered in your region).
Pack items securely and attach the label.
Drop the return parcel off at the specified carrier location.

If your region requires you to bring returns to a postal/courier office instead of generating a home label, the returns portal will explain that.

Refund Timing & How You’re Paid

Processing time: After Reebok receives and inspects your return, refunds are generally issued within about 7–14 business days (US) or 10–14 working days (UK/EU).
Refund destination: Refunds go back to the original payment method used for the purchase.
If your original method is unavailable (for example the card is closed), Reebok may issue an e-gift card for the refund.
Shipping costs: Original shipping is usually not refunded unless the item is defective or Reebok’s error.

Non-Returnable Items

Gift cards and gift certificates (non-refundable).
Items marked “Final Sale” or clearly labelled as non-returnable on the product page and checkout.
Hygiene-sensitive items like certain socks, undergarments, headwear, or swimwear once opened or worn.
Customized products (for example, personalised shoes or apparel), except where a defect exists.

Quick Reebok Return Policy FAQ

How long do I have to return Reebok items?

In the US and Canada, you typically have 45 days from purchase/delivery. In the UK and EU, returns are usually allowed within 30 days of delivery, plus separate legal cancellation rights (14 days under UK/EU law). Other regions vary, so check your local site.

Are Reebok returns free?

Online orders from the official Reebok site for your region usually include free returns if you use the provided prepaid label. Some regions or carriers may have different steps, so follow the return portal instructions.

Can I exchange my Reebok order?

Reebok generally does not offer direct exchanges for online orders; you return your original item and place a new order for the size or style you want. In-store swap policies may vary.

What condition must items be in?

Return items must be unused, unworn, and in original condition with all tags and packaging. Shoes should be packed inside their original shoebox, and apparel must have tags attached and be unwashed.

What items can’t be returned?

Non-returnable items include gift cards, final sale products, customised products, and certain hygiene-sensitive items once opened or worn. Read the product page closely before purchase.

How long until I get my refund?

Refunds are usually processed within 7–14 business days (US) or 10–14 working days (UK/EU) after Reebok receives and inspects your return. Your bank may take a few additional days to post the credit.