Rebel Sport Return Policy: 30-Day Change of Mind, Faulty Items & Bulky Returns

Bought a pair of shoes from rebel and they don’t feel right on your first run? Ordered gym gear online and changed your mind? Rebel Sport’s Australian return policy is built around a 30-day change-of-mind period, plus clear protections for faulty, damaged or incorrect products.

This guide walks through the essentials of the rebel returns policy for both in-store and online purchases, including conditions, excluded items, how postal returns work, bulky items and refund timelines.

Key Facts at a Glance

• Change of mind window: You can return or exchange most products within 30 days of purchase (in-store or online).
• Conditions: Items must be unworn, unwashed, unused and in original condition, with packaging, tags and hygiene seals intact.
• Not eligible for change-of-mind returns: Tailor-made orders, underwear (including thermals) and socks, water bottles, food products, vitamins and health products, gift cards, or products that have been professionally installed.
• Proof of purchase required: Receipt, bank statement or transaction history that rebel can validate.
• Where to return:
  • In-store purchases: Must be returned to a rebel store – not by post.
  • Online purchases: Can be returned in store (except Online Only products) or via post.
  • Online Only items: Must be returned by Australia Post, not in store.
• Postal returns: For most online orders under 22 kg or 105 cm, returns are free via the AusPost returns portal. Bulky or heavy items may attract a shipping fee for change-of-mind returns.
• Refund method: Back to the original payment method; gift card purchases are refunded to a replacement gift card.
• Delivery & installation fees: Not refunded for change-of-mind returns.
• Faulty, damaged or incorrect items: Rebel will repair, replace or refund in line with the Australian Consumer Law.
• Policy date: Current returns policy updated on 21 July 2025 and applies to purchases made after that date.

30-Day Change-of-Mind Returns

Rebel lets you return or exchange most products for any reason (including pure change of mind) within 30 days of the date of purchase. This applies to both in-store and online orders, as long as a few rules are met.

Condition Requirements

To be accepted for a change-of-mind refund or exchange, your item must:

• Be unworn, unwashed, unused and in original condition.
• Have its original packaging where applicable (for example, the shoe box).
• Have all tags, labels and hygiene seals still attached.
• For items sealed by the manufacturer, the seal must be unbroken and not tampered with.

If the product looks used, is missing packaging or tags, or any seals have been opened, rebel can refuse a change-of-mind return or exchange, even if you’re within 30 days.

Products You Can’t Return for Change of Mind

Some items cannot be returned if you simply change your mind (though you still have rights if they’re faulty). For both in-store and online purchases, the main exclusions for change of mind are:

• Tailor-made customer orders (for example, custom teamwear or special orders).
• Underwear (including thermals).
• Socks.
• Water bottles.
• Food products.
• Vitamins and health products.
• Gift cards.
• Products that have been professionally installed (for example, certain home gym equipment that’s been installed by a technician).

These categories are excluded even if they are still sealed. They can only be returned if they’re faulty, damaged or incorrect.

Proof of Purchase

Rebel requires proof of purchase for any refund or exchange.

• Accepted forms include:
  • A receipt.
  • An extract of a bank statement.
  • A transaction history that clearly shows the rebel purchase.
• If you do not provide a receipt, rebel staff need to sight your other proof of purchase and confirm it in their systems.
• If you can’t provide proof of purchase that rebel can verify, they will not provide an exchange or refund.

Faulty, Damaged or Incorrect Products

When something is wrong with the product itself — it’s faulty, damaged, not as described, or you were sent the wrong item — rebel treats this differently to change-of-mind returns.

• With proof of purchase, rebel will happily exchange, refund or repair the product in line with the Australian Consumer Law (ACL).
• Their policy states that goods come with guarantees that cannot be excludedunder the ACL:
  • You’re entitled to a replacement or refund for a major failure, and
  • Compensation for any other reasonably foreseeable loss or damage.
  • You’re also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major.
• You can:
  • Visit a rebel store (use the Store Locator), or
  • Contact the Customer Care Centre via webchat, the contact form, or by emailing customercare@rebelsport.com.au to discuss options.

For some faults, especially on large or technical items, rebel may need to have the product inspected or sent to the manufacturer’s service agent before deciding whether repair, replacement or refund is most appropriate.

How to Return or Exchange Items

In-Store Purchases

• Items purchased in a rebel store must be returned to a rebel store. They cannot be returned online by post.
• Take your item, in suitable packaging, plus your proof of purchase to the front desk of any rebel store.
• If your return meets the conditions:
  • You can get an exchange or refund for change of mind within 30 days.
  • For faulty products, staff will apply the ACL rules to offer repair, replacement or refund as appropriate.

Online Purchases (Standard Products)

If you ordered from rebelsport.com.au, you have more than one option.

1. Return In Store

• You can return online purchases at any rebel store for a refund or exchange, except for Online Only items.
• Bring:
  • The item and packaging, and
  • Your online order invoice or other proof of purchase.

2. Return by Post (Australia Post)

• Rebel offers free returns on most online orders via its AusPost returns portalfor parcels up to:
  • 22 kg, or
  • 105 cm in length.
• To use this option you’ll need:
  • Your online order ID,
  • The name on the order,
  • An email address for updates, and
  • An Australian mobile number.
• You complete the AusPost returns form, print your return label, attach it, and drop the parcel at a Post Office, parcel locker or post box (depending on weight and size).
• For change-of-mind returns on bulky items (over 22 kg or 105 cm), you must contact rebel’s Customer Care Centre. Rebel may charge a shipping fee to bring bulky items back when it’s just a change of mind.

Online Only Products

• Online Only products must be returned via Australia Post.
• Rebel cannot accept in-store returns for these items.
• Some Online Only products are shipped directly from suppliers, but you still start the return via rebel’s online returns process.

Bulky Items (Treadmills, Exercise Bikes, Home Gyms, etc.)

Bulky products have extra steps because of their size and weight.

• If you have a faulty bulky item:
  • Contact Customer Care (webchat/contact form/email) so rebel can assess whether on-site inspection is appropriate.
  • Rebel may arrange a technician visit or ask for further details (product name, fault, order ID, delivery partner, whether installation was purchased).
  • If assessed as a minor fault, the product is usually repaired.
  • If assessed as a major failure, you can choose a refund or replacement.
• For change-of-mind returns on bulky items:
  • The item must still meet all the usual condition rules (unworn/unused, original packaging, tags intact, seals unbroken).
  • Rebel may charge a shipping fee to have bulky items collected and returned to their network.
  • You will need to have the product packed and boxed in its original packaging, and sometimes dismantled, ready for carrier collection.

Refunds & Timelines

How Refunds Are Processed

• Rebel processes refunds via the original payment methodwherever possible.
  • Card purchases are refunded back to the same card.
  • If you paid with a gift card, you receive a replacement gift card of equivalent value.
• Rebel may reverse any rebel Active credits or points that were awarded for a product once it’s refunded.
• Delivery charges, installation fees and shipping fees for change-of-mind returns are non-refundable.

How Long Refunds Take

• Rebel notes that refunds are typically processed within around 7 days from the date they receive your returned product.
• For online orders:
  • The product first goes through a quality check, which can take up to two weeks.
  • Once approved, rebel usually sends the refund to your bank within one to two days.
  • Your bank or card provider may then take a few further business days to show the money on your statement.

Rebel Sport Returns FAQ

• How long do I have to return something to rebel?
  You have 30 days from the date of purchase to return or exchange most items for change of mind, provided they are in original, unused condition and not on the excluded list. Faulty items are covered by the Australian Consumer Law beyond that 30-day period.
• Can I return online purchases in store?
  Yes. Most online orders can be returned or exchanged in store, except for Online Only products, which must be returned via Australia Post.
• Are returns by post free?
  For most online orders under 22 kg or 105 cm, rebel offers free returns via the AusPost returns portal. For bulky items, or some change-of-mind returns, a shipping fee may apply, especially if the item needs courier collection.
• What items can’t I return just because I changed my mind?
  You can’t return tailor-made orders, underwear (including thermals), socks, water bottles, food products, vitamins and health products, gift cards or products that have been professionally installed for simple change-of-mind reasons. These are still covered if they’re faulty.
• Do I need a receipt?
  Yes. Rebel requires proof of purchase (receipt, bank statement or transaction history) for all returns and exchanges. If they can’t verify the purchase in their system, they won’t provide a refund or exchange.
• Will I get my delivery or installation fees back?
  No, not for change-of-mind returns. Delivery charges, installation fees and shipping costs for change-of-mind returns are not refunded. For faulty items, reasonable freight or return costs may be covered under the Australian Consumer Law.
• What if my product is faulty or I received the wrong thing?
  In that case, contact rebel or visit a store with your proof of purchase. Under the Australian Consumer Law, you’re entitled to a repair, replacement or refund, depending on whether the problem is minor or major.

Summary

Rebel Sport’s Australian return policy gives you a 30-day safety net for change-of-mind returns, flexible options to return in store or via post, and solid protection for faulty, damaged or incorrect items under the Australian Consumer Law. Keep your proof of purchase, hang onto boxes and tags until you’re sure your new gear is a keeper, and pay special attention to exclusions like underwear, socks, water bottles, food, vitamins and professionally installed products. Follow those steps and most rebel returns are simple to sort out.