PcComponentes Return Policy: the real-world return rules, in plain English
You buy a new laptop, a graphics card, a phone, or a screen. The box lands at your door and your brain is already in “setup mode.” Then you open it and the mood flips. It is the wrong item. A part is not in the box. The box looks like it went ten rounds in a van. Or the item is fine, but you just do not want it.
That is when clear return rules feel like a spare key. Not fancy. Just the thing that gets you back inside without a fight.
This post breaks down the PcComponentes return policy (Spain) using the brand’s own help pages. It covers the time limits, what to do when a box shows up wrong or hit, how the free return pickup works, how cash back is sent, what to do with gifts and promo packs, how Marketplace orders fit in, and how the warranty path works when an item stops working later.
The three time clocks you need to know
Pcs have lots of parts, and returns can turn into a mess when you miss a time limit. PcComponentes has three key time clocks that show up again and again.
The first clock is 7 days. This is for “it came wrong” cases. If your order does not match what you paid for, if items are missing, or if the box came hit or looks tampered with, PcComponentes says you have 7 calendar days from the day you get it to tell them.
The next clock is 14 days. This is the EU “change your mind” right for online buys. PcComponentes talks about it in its return terms, and it is the base law time for a no-reason return.
The last clock is 30 days. PcComponentes gives you up to 30 calendar days from the day you get your order to do a return. In their own terms they say you can return for any reason, new (sealed or unsealed) or used, and the return is free, up to day 30 from receipt.
So the short take is: 7 days to report “it arrived wrong or hit,” 14 days as the law minimum for a change-of-mind online return, and 30 days as PcComponentes’ wider return window.
“It arrived wrong or hit” is a different lane
When a box lands and you spot a clear problem, treat it like a fresh spill on a white shirt. The sooner you act, the less it spreads.
PcComponentes groups these “arrival issues” into a few clear types. The order is not what you asked for. A part is missing. The box looks hit or tampered with.
If you spot this, do not wait for the weekend. Do it the same day if you can. Take quick photos of the outer box, the label, and the damage. Then report it through your account support area. PcComponentes says you have 7 days to report these issues, so speed helps you stay inside that window.
If the item itself does not work right, PcComponentes points you to the warranty path instead of the “arrival issue” path. That is because “does not work” can need a check, while “wrong item” or “missing part” is often clear once you open the box.
How to start a return on PcComponentes
Pcs and tech shops can have ten return menus, but PcComponentes keeps the start steps simple.
You log in to your account.
Go to “Pedidos, devoluciones y facturas.”
Click “Devolver” and pick the item you want to send back.
Then you can track the case in your after-sales history (“Historial Postventa” / “Historial de devoluciones”).
If you made a return request by mistake, PcComponentes also lets you cancel the request, as long as pickup has not started yet. You do it from your return history, by opening the return details and choosing the cancel option.
This is handy if you click the wrong item, or if you find the missing cable under the sofa five minutes after you start the return.
Is the return free?
Yes, PcComponentes says the return service is free for new and refurbished items. They also say this free return setup applies whether the item was shipped by PcComponentes or shipped by a Marketplace seller.
Free does not mean “pack it any way you like,” though. PcComponentes has packing rules, and if poor packing leads to damage in transit, that can hurt your case. More on that below.
Can you return in a physical store?
PcComponentes says you can also return in their physical stores in Alhama de Murcia, Thader Murcia, Barcelona, or Madrid.
There are two key limits they note on that same page: this store return option does not apply to bulky items, and it does not apply to Marketplace items.
So, if your item is large or your order is from a Marketplace seller, plan on the pickup or drop-off route instead of walking it into a store.
What condition should the item be in?
This part is where many people trip up, mostly by being too rough with boxes.
PcComponentes says you should send the goods back protected and in their original conditions, and they warn you not to stick labels, seals, or tape straight onto the item or its retail box. In plain terms: do not slap shipping tape on the product box itself. Put the product box inside another box, or protect it well, so the retail box stays clean.
They also note a rule that is common in EU online sales: if you handle the goods more than what you need to check what it is and how it works, you can be held responsible for loss in value. That is a fancy way of saying: test it like you would in a shop, not like you own it for a month.
For a PC part, that means you can open the seal, check the model, check ports and plugs, and do a light test. But if you scratch it, bend pins, lose screws, or send it back with heat paste all over it, that is past a normal check.
For a phone or tablet, it means: do not lock it with a passcode and forget it. If you do, the return or warranty check can stall while they ask you to unlock it.
Packing rules that save your return
Packing is the seatbelt of a return. You only notice it when it is missing.
PcComponentes says you can use the original box or a similar one. Inside, they suggest adding protective fill like bubble wrap, cardboard, or foam so the item does not move.
They also warn that if the packing is not good and the item gets damaged during transport, warranty may not cover that damage. So do not rush this part.
If you are returning more than one item in one outer box, PcComponentes says each item should still be packed in its own box that fits its size, then protected inside the main box with fill.
For screens and TVs, PcComponentes says carriers will not accept them without a box, and they suggest using the original box with inner supports so the panel does not slide.
For a desktop PC, they suggest a strong box (often the original one), a base layer of fill, then fill in the gaps so the unit cannot bounce around.
These notes may sound basic, but they matter a lot. A cracked screen from bad packing can turn a smooth return into a long email chain.
How long does the return process take?
PcComponentes gives a rough time guide once the item is picked up or dropped at a delivery point.
On the return help page, they say the return process is often completed in about 3 calendar days, and up to 7 days in rare cases.
In the return terms page, they also give a similar idea in workday terms: often about 3 workdays, and up to 10 in rare cases (they note this for peninsula pickups or drop-offs).
Real life can vary, but the big idea is: once the item is on the move, you can track the case in your account, and most returns do not drag on for weeks.
Do you get the shipping cost back?
PcComponentes says that once they get the goods and confirm they are in good shape, they process the payback. They state that they refund the payment received, including the delivery cost, except for any extra delivery cost you chose if you picked a more expensive delivery option than the cheapest standard one they offer.
So if you paid for a premium delivery upgrade, do not count on that upgrade part coming back. But the basic delivery fee is part of the refund in their terms, once the return is accepted.
How you get your money back
PcComponentes lays this out in a clear way.
If you paid by card, they say they send the payback to your account within 48 to 72 work hours after they process it.
If you paid by bank transfer, they will ask you for a bank account number to send the money back. They note it can take up to 48 work hours to show in your bank once sent.
If you paid by finance, they say they will cancel the financed amount in full or in part, based on the case.
For other payment types, they say they may ask you for a bank account number for the payback.
Keep in mind that your bank can still add a bit of delay in how fast it shows on your app. That part is like the last mile of a parcel drop. PcComponentes can send it, but the bank posts it on its own timing.
Promo packs, free gifts, and game codes
This is a big one in tech sales, where you get a “free” thing with the main item.
PcComponentes says that if your product came with a gift or promo, you must return the full pack (the main item and the gift) to get the refund. No gift, no full refund.
They also call out game download codes tied to some promos. If the code has been downloaded or used, they say they can deduct the value of the game from the amount they refund. If the code has not been used, you can return the full pack for a full refund.
So if you think you may return the item, do not rush to redeem a code on day one. Wait until you know you will keep the item.
Marketplace orders: what changes?
PcComponentes sells both its own stock and goods sold by Marketplace sellers. The return window is still 30 days from receipt for “I do not need it” returns, but there are extra checks and limits.
PcComponentes says a Marketplace return may be refused if the product has physical or cosmetic damage from bad use, if it is incomplete, or if it is locked with a password or pattern. If it is locked, they say they will contact you to help you unlock it, but it is still a delay you do not want.
They also repeat the 7-day “arrival issue” rule for Marketplace: if the order is not what you asked for, if items are missing, or if it arrived hit or tampered with, you have 7 days from receipt to report it.
The clean habit with Marketplace is simple: check the item the same day it lands, keep all parts together, and do not lock devices in a way you cannot undo.
When the item stops working later: the warranty path
A return is for “send it back.” A warranty case is for “fix it” or “replace it” when it fails in normal use.
PcComponentes says the warranty time depends on the item type.
For new products, they list 3 years of warranty.
For refurbished goods, they list 3 years for “like new,” 2 years for “semi new,” and 1 year for “functional.”
To start a warranty case, PcComponentes says you go to your account, open “Pedidos, devoluciones y facturas,” click “Tramitar Garantía,” choose the product, and track it in your after-sales history.
They also note that some types of goods are handled by the brand itself, like some large home appliances and TVs. So in those cases, you may be pushed to the maker service path instead of PcComponentes handling it end to end.
Common mistakes that slow a PcComponentes return
One mistake is tape on the retail box. PcComponentes warns against tape or labels stuck straight on the product box. If you want a calm return, keep the retail box clean and put it inside an outer box.
Another mistake is missing parts. Cables, mounts, screws, and booklets can look small, but they count. Put them back in the box as soon as you open it.
Another mistake is device locks. A phone, tablet, or laptop locked with a passcode you do not share can stall the case. If you are sending a device back, remove locks and log out first.
The last mistake is waiting too long to report arrival damage. You have 7 days for that lane. Do not sit on it.
High-end Amazon buys over $2,000 that can help if you buy lots of tech online
You do not need pricey gear to return a mouse. Still, if you buy and sell tech, build PCs, or run a home office, a few big buys can make life easier.
A MacBook Pro 16-inch is often over $2,000 on Amazon. It is a solid way to keep invoices, order pages, and return emails in one place, so you can pull up proof fast when you need it.
A high-end NAS setup (like a Synology NAS with large drives) can also pass $2,000 as a full kit on Amazon. It can keep photos of box damage, serial numbers, and PDF invoices safe, even if your phone dies.
A business-grade laser printer and scanner can also cost over $2,000 on Amazon. If you print labels, scan invoices, and keep paper trails for work, it can save time and keep files neat.
These are “only if you need them” buys. The best free tool is still the same: keep the box, keep all parts, and act fast on day one.
Wrap-up: the simplest way to win a PcComponentes return
Open the box and check the item on day one. If the order is wrong, missing parts, or the box is hit, report it inside 7 days.
If you just do not want it, PcComponentes gives you up to 30 days from receipt to return it, and they say the return is free. Start the return in your account, pack it well, keep tape off the retail box, and keep all parts in the box.
If it fails later, use the warranty path in your account and track the case from your after-sales page.
Do those small steps, and a return stops being a long fight. It becomes a short pit stop, and you get back on the road.