Patagonia Return Policy (Guide): Refunds, Exchanges & Ironclad Guarantee

Patagonia is known for high-quality outdoor gear backed by a generous and flexible return policy. Whether you are returning an item because it doesn’t fit, it didn’t meet your expectations, or you experienced a performance issue, Patagonia allows returns and exchanges under clearly defined conditions. This guide explains how Patagonia’s return policy works for online purchases, in-store returns, warranty/guarantee requests, international orders, and purchases from other retailers.

Summary of Patagonia’s Return Policy

Return eligibility: Most Patagonia products can be returned for a refund, exchange, or store credit if you are not satisfied. The most straightforward returns are for items that are unworn and in new condition with original tags attached.
Standard return window: For online purchases, a typical return window applies from the date of receipt or shipment depending on the region. For items bought in-store, the store’s specific return time frame applies.
Ironclad Guarantee: Patagonia stands behind product performance. If an item fails to perform, has a defect, or wears prematurely, you can return it under the Ironclad Guarantee even if worn, subject to inspection and evaluation.
Condition required: For standard returns, items should be unused, unwashed, unworn, and include original packaging and tags.
Return methods: Online returns are initiated through an online portal. Many regions also allow in-store returns at Patagonia-owned stores. Purchases from other retailers must be returned according to those retailers’ policies.
Refund timing: Refunds are typically issued to the original payment method after the return has been received and inspected, generally within 7–14 business days.
No direct online exchanges: Exchanges are handled by returning the original item and placing a new order for the replacement size, colour, or style.

Online Returns for Patagonia Purchases

If you purchased items directly from Patagonia’s official online store for your region, you can return eligible products through Patagonia’s online returns portal. The process requires your order number and the email address used at checkout.

Standard Return Window and Eligibility

Patagonia’s standard return window for online purchases varies slightly by region, but in many cases the return period is at least 30 days from delivery. For some regions, especially the United States and Canada, Patagonia may provide a longer return window (e.g., up to 60 days). Holiday purchases made during certain promotional periods are often eligible for extended returns through late January.

Items must be in original packaging, with tags attached, and show no signs of wear or use.
Socks, caps, gloves, and some accessories must also be unworn and in original packaging to qualify for a refund.
Footwear should include the original shoe box in new condition, and be tried on indoors only.
Patagonia may refuse returns or issue partial refunds for items that are soiled, damaged, or do not include original tags and packaging.

How to Initiate an Online Return

Visit Patagonia’s online return portal for your country/region.
Enter your order number and the email address used when placing the order.
Select the item(s) you want to return and provide your reason for the return.
Print the return shipping label provided by the system.
Pack the items securely in their original packaging, affix the return label, and drop the package off at an authorised carrier location.

Depending on your region and the return method you select, Patagonia may offer free return shipping via the label provided. If you choose to return via your own carrier, the cost of shipping is typically your responsibility unless Patagonia specifies otherwise.

Refund Processing

Once Patagonia receives your return and completes inspection to ensure the items are in acceptable condition, refunds are processed as follows:

Refunds are credited to the original payment method used for purchase.
Refund processing typically takes between 7–14 business days after the return arrives at Patagonia’s facility and passes inspection.
Your bank or credit card issuer may take additional time to post the credit to your account depending on their processing timelines.

Ironclad Guarantee and Quality Returns

Patagonia’s Ironclad Guarantee is a hallmark of the brand. It goes beyond standard returns by allowing customers to return items that were used but did not perform as expected due to defects or premature wear. This guarantee applies to products that:

Fail to perform as intended under normal use.
Develop defects in materials or workmanship.
Wear out prematurely compared to the expected product lifespan.

When returning products under the Ironclad Guarantee, you may receive a refund, replacement, or credit depending on the item’s condition and the circumstances of the return. Patagonia evaluates these returns on a case-by-case basis, often asking for details or photos of the issue if the item shows signs of wear.

How Ironclad Guarantee Returns Are Handled

Contact Patagonia’s customer service or start the return process online, selecting an option that reflects a performance or quality issue.
Provide details about the problem, including photos if requested.
Send the item back using the return label and instructions provided by Patagonia.
Once Patagonia receives and evaluates the return, they will determine the appropriate resolution — refund, replacement, or repair.

Even if the product has been used, worn, or washed, Patagonia’s Ironclad Guarantee may still provide a refund or replacement if the issue falls under the guarantee’s intent. If used items are not eligible for a full refund under standard return criteria but show quality issues, Patagonia often works with customers to find a satisfactory solution.

In-Store Returns (Patagonia-Owned Stores)

If there is a Patagonia retail store near you that is owned and operated by Patagonia (not a third-party retailer), you can often return online purchases in person. The process typically works like this:

Bring the item(s) you wish to return with your order confirmation or invoice.
Items should be in returnable condition (unworn and with original tags) unless you are returning under the Ironclad Guarantee for a quality issue.
Store staff will assist you in processing the return or exchange — providing a refund, store credit, or exchanging the item according to the store’s return procedures.
In-store returns can be faster since you receive immediate acknowledgement and, in some cases, same-day refunds or credits.

Note that some Patagonia retail stores may have regional variations in how in-store returns are accepted, so it’s a good idea to call ahead or check the store’s policies before visiting.

Returns for Purchases from Other Retailers

If you purchased Patagonia products from a third-party retailer, such as a department store, outdoor gear shop, or online marketplace, you usually need to return the item according to that retailer’s return policy. Patagonia itself may not accept returns on behalf of items bought from third-party sellers unless explicitly stated by the retailer or agreed upon in advance.

For example, items bought at national retailers like REI, Backcountry, or similar stores must typically be returned to those stores or via their online return process.
If you are unsure whether Patagonia will accept a return from a third-party purchase, contacting customer service with your proof of purchase and the retailer’s details can clarify possible options.

International Returns & Regional Differences

Patagonia operates online stores in many countries and regions, and while the core principles of the return policy are similar, there are local differences:

Australia and New Zealand

In Australia and New Zealand, Patagonia allows returns of items in new condition within a generous time frame if they are unwanted. The brand often does not enforce a strict numeric day limit as long as the item is in returnable condition, but most customers complete returns soon after receiving their orders. Returns are typically processed through a local returns portal, and in-store returns to Patagonia-owned stores are also accepted with proof of purchase.

European Union and United Kingdom

In the UK and EU, Patagonia’s voluntary return policy often runs alongside statutory consumer protections, such as the legal right to cancel a distance sale within 14 days of receipt. This statutory right exists independently of Patagonia’s policy and allows you to return items for a refund within that initial legal period. Additionally, Patagonia’s own return window may extend beyond that statutory period based on its guidelines for your region.

Returns in Europe and the UK are usually initiated through the local returns portal, and Patagonia often provides a return label with instructions on how to send items back via a designated carrier. Refunds are processed upon receipt and inspection of returned items, and the time for refunds to post to your payment method can vary by bank or payment provider.

Other International Regions

Patagonia operates online shops in other regions such as Japan, South Korea, Singapore, Hong Kong, and some countries in Latin America. Return policies in these regions follow similar basic principles — products must be in returnable condition, refunds are issued to the original payment method, and return shipping instructions are provided via the returns portal. Specific days allowed for returns may vary by country, so checking the local returns page before placing your order is recommended.

Condition and Packaging Requirements

For standard returns, Patagonia expects items to meet the following condition criteria:

Unworn and unused: Items should not show signs of wear, dirt, or stretching. Socks and accessories must be unworn and in original packaging.
Unwashed: Clothing and soft goods should not be washed if you intend to return them.
Tags attached: Original Patagonia tags and labels should remain attached to qualify for a standard refund.
Footwear: Shoes and boots should be tried on indoors and returned with the original shoe box and packaging in good condition.
Complete product: All accessories, removable liners, belts, and components that came with the product should be included in the return.

If items do not meet these conditions, Patagonia may refuse the return or issue a partial refund. If the item has quality issues but shows wear, Patagonia’s Ironclad Guarantee may offer alternative return options.

Non-Returnable Items and Exceptions

Although most items can be returned, there are certain situations where returns may not be accepted under standard terms:

Items purchased from third-party retailers must typically be returned to those retailers under their policies.
Final sale or specially marked clearance items may have restrictions on returns or refunds.
Products that show significant wear, damage, or alteration outside of manufacturing defects may not qualify for full refunds, though they may qualify under the Ironclad Guarantee.
Customised products ordered through special programs or limited runs may have different return conditions.

Tips for a Smooth Patagonia Return

Inspect on arrival: Check your order carefully as soon as it arrives and start the return process early in the return window if you plan to return.
Keep packaging and tags: Don’t discard tags or original packaging until you are sure you will keep the item.
Use the official return portal: Starting the return online ensures you get the correct label and instructions for your region.
Pack carefully: Pack returned items securely to prevent damage in transit.
Track your return: Retain tracking information until your refund is posted.
Contact customer service: If your item has quality issues or you’re unsure about eligibility, contacting Patagonia customer support can help determine the best return path.

Patagonia Return Policy – Quick FAQ

How long do I have to return Patagonia products?

For standard online returns, Patagonia generally provides a return window (often around 30 days from delivery, with longer periods in some regions and holiday extensions). Items that fail to perform or have defects may be returned outside of this window under the Ironclad Guarantee.

Can I get a refund to my original payment method?

Yes — refunds are usually issued to the original payment method used at purchase after Patagonia receives and inspects the returned item.

Can I exchange an item instead of returning it?

Patagonia doesn’t provide direct online exchanges. To exchange, you return your original item and then place a new order for the replacement size, colour, or style. In-store exchanges may be available at Patagonia-owned locations.

What if my item is worn or shows signs of use?

Worn items may not qualify for a standard return, but Patagonia’s Ironclad Guarantee may still offer a solution through refund, replacement, or repair if the product did not perform as expected or has quality issues.

What items are not returnable?

Items bought from third-party retailers must be returned according to those retailers’ policies. Final sale or clearance items and products with significant wear or alteration outside manufacturing defects may have restrictions.

How long does it take to get my refund?

Refunds are usually processed within about 7–14 business days after Patagonia receives and inspects your return, though your bank or payment provider may take additional time to post the refund.