Menkind Return Policy: how to send stuff back with less fuss
You rip the tape, you lift the lid, and you get that first hit of “oh nice.” Then it drops. The size is off. The gift is not quite right. Or the thing that should light up just sits there like a dead torch. A re-turn can feel like a small storm in your day, but Men-kind does have clear rules that can help you get back to calm.
This guide walks through the Men-kind re-turn pol-i-cy in plain talk. It covers web or-der re-turns, shop re-turns, Click & Col-lect, how long re-funds can take, and which items tend to sit out the re-turn game.
The key time rules at a glance
For most un-want-ed items bought on the Men-kind site, the core rule is a 30 day win-dow. Men-kind says it will take back un-want-ed items for up to 30 days from the date you get the item. Men-kind also says it must re-ceive the item with-in 30 days of de-liv-er-y, so the post time counts too. That is the main clock most folks will care most a-bout.
For shop buys, the main rule is also 30 days, but the clock is tied to the date of buy. Men-kind says un-want-ed shop buys can be re-turn-ed with-in 30 days, as long as the item is un-used, un-opened, in pris-tine shape, and you have proof of buy.
There is a sea-son rule too. For the 2025 hol-i-day span, Men-kind says items bought from Oc-to-ber 1, 2025 to De-cem-ber 24, 2025 can be re-turn-ed or ex-change-d up to Jan-u-ar-y 25, 2026 (with key ex-cepts). If you are read-ing this on Jan-u-ar-y 22, 2026, that sea-son win-dow still has a few days left.
Un-want-ed web or-der re-turns: what Men-kind wants to see
For a change of mind re-turn, Men-kind wants the item in “great shape.” In real life, that means no marks, no wear, no bits miss-ing, and the pack in good form. Men-kind uses words like un-used, un-opened, and pris-tine. Think of the box as the shell on an egg. If it is cracked, the re-turn can get hard.
Men-kind also flags that it may not give a full re-fund if the item is not still in great shape. That can hit if the item has scuffs, dents, or signs of use. So if you are not sure you will keep it, keep it neat and test with care.
One more key point: for un-want-ed web re-turns, Men-kind says you pay the post cost to send it back. Men-kind also notes that de-liv-er-y costs are not part of the re-fund for these change of mind re-turns.
Where to send a Men-kind re-turn by post
If you re-turn by post or cou-ri-er, Men-kind has a set re-turn ad-dress. It lists the re-turn site in Hull. If you print a la-bel or write it on the box, the ad-dress is:
Menkind Re-turns, Hull Dis-tri-bu-tion Cen-tre, U-nit 36 Fos-ter Street, Stone-fer-ry Park, HULL, HU8 8BT
Men-kind also tells you to get proof of post-age from the post of-fice. Treat that slip like a tiny life raft. If the par-cel gets lost, that proof can be the one thing that keeps you a-float.
For high val-ue items, Men-kind says an in-sured ser-vice is a good idea, and that the goods are on you un-til they reach the ware-house. In plain words: pack it well, pick a safe post op-tion, and keep your proof.
How long re-funds can take for post re-turns
Men-kind has a help page that spells out the pace for post re-turns. It says a re-fund can take up to 2 weeks to be pro-cessed. It then breaks the path down in steps.
First, it says al-low up to 7 days for the item to reach Men-kind. Next, once it has the item, Men-kind says it will check and pro-cess it, and that step can take up to 2 days. Then, once Men-kind pro-cess-es the re-fund, it says al-low up to 5 work-ing days for the re-fund to show in your ac-count. The re-fund goes back by the same pay way you used at buy time.
So if you are star-ing at your bank app on day three, it may just be mid-stream. Like a let-ter in the mail, a re-turn has legs, but it still walks at a hu-man pace.
Re-turn to a Men-kind shop: fast path for some pay types
Men-kind also lets you take some re-turns to a shop. For web or-ders, Men-kind says you can re-turn a fault-y or un-want-ed item to a Men-kind shop, but “prod-uct ex-clu-sions” can ap-ply.
In store, Men-kind says the store man-a-ger will check the item to see if it fits the re-turn rules. If it does, Men-kind says the re-fund is ap-proved back to the o-rig-in-al pay way used.
Men-kind gives a speed note that can help. It says if you paid with a deb-it or cred-it card, or with Clear-pay, you get the re-fund right a-way. If you paid with Klar-na or Pay-Pal, Men-kind says you get a slip that says the re-fund is ok, and the re-fund lands with-in 48 hours.
Store re-turns are not open for all items, though. Men-kind says per-son-al-ised goods and goods from some third par-ty sup-pli-ers can-not be re-turn-ed to stores. It also says Gam-ing Chairs, Gam-ing Beds, and E-lec-tric Scoot-ers can-not be re-turn-ed to stores.
Click & Col-lect: re-turns, can-cels, and un-col-lect-ed or-ders
If you used Click & Col-lect, Men-kind says you can re-turn fault-y or un-want-ed Click & Col-lect or-ders by fol-low-ing the same steps as web re-turns, or you can re-turn to a shop (a-gain, based on the same rules a-bove).
There is also a can-cel and “did not pick up” side to Click & Col-lect. Men-kind says if a Click & Col-lect or-der is can-cel-led, the re-fund goes back to your bank with-in 7 work-ing days. Men-kind says this holds if it can-cels the or-der or if you ask to can-cel.
If you do not pick up the or-der, Men-kind says it holds the Click & Col-lect or-der in the shop for up to 10 days. Af-ter that, it says a re-fund will be pro-cessed, and you should al-low 7 days for the re-fund to show in your bank.
Fault-y items: what to do when the prod-uct is not right
If the item is fault-y or dam-aged, Men-kind says to get in touch and it will guide you. Men-kind also asks for photos of dam-age where you can. For items o-ver £100, Men-kind says a short vid on your phone of the fault can help. In some cas-es, Men-kind says it can fix the is-sue with you on the phone and you may not need to send the item back.
If the item does need to go back, Men-kind says that once its qual-i-ty team checks it, you can get a full re-fund or an ex-change if the item is with-in the 30 day re-turn win-dow. Men-kind also says if it finds the item was dam-aged in use, not fault-y, it may send the item back to you.
Men-kind has an ex-tra note for faults that show up a bit lat-er. On its re-turn pol-i-cy page, Men-kind says if a prod-uct gets a fault af-ter 30 days from buy, you should con-tact its care team with your or-der de-tails. If the fault is not due to cus-tom-er neg-li-gence or fair wear and tear, Men-kind says it will first try for a re-pair or re-place. If that is not pos-si-ble, Men-kind says it will is-sue a full re-fund, or (af-ter 6 months) it re-serves the right to is-sue a part re-fund.
Men-kind also notes in its terms that for fault-y items, re-funds or ex-change are in line with the re-turn pol-i-cy, and it notes re-fund pro-cess-ing can be in-clu-sive of post costs for fault-y re-turns. That can mat-ter if you paid to ship a fault-y item back.
Items that tend to be out-side the change of mind re-turn
Not all goods fit the change of mind re-turn path. Men-kind is clear that un-want-ed per-son-al-ised goods are not el-i-gi-ble for re-fund. If you got a name en-grave-d or text print-ed, that item was made for you, so it does not go back just be-cause you changed your mind. Some per-son-al-ised prod-uct pages say the same thing in plain form: per-son-al-ised goods can on-ly be re-turn-ed and re-fund-ed if they are fault-y.
Men-kind also says gift ex-pe-ri-ence items are not el-i-gi-ble for re-fund in its change of mind re-turn rules. It a-lso calls out con-sum-a-ble items as ex-cept-ed from the sea-son ex-tend-ed win-dow. So food and drink type goods may not have the same re-turn path.
One more odd one is “live spores.” Men-kind notes in its terms that the right to re-turn does not ap-ply to per-son-al-ised gifts, gift ex-pe-ri-ence items, and items that con-tain live spores. That can cover kits that grow things. Those items may need a dif-fer-ent fix if there is a prob-lem, so it is smart to reach out to sup-port if you hit that case.
Last, keep the “can-not re-turn to store” list in mind. Men-kind says per-son-al-ised goods and goods from some third par-ty sup-pli-ers can-not go back in store, and it says Gam-ing Chairs, Gam-ing Beds, and E-lec-tric Scoot-ers can-not go back in store. Men-kind a-lso says that for those big items, you should con-tact cus-tom-er ser-vice so it can set up the re-turn plan.
e-Gift Card rules: not a re-turn item
Men-kind e-Gift Cards have their own terms. Men-kind says e-Gift Cards are non-re-fund-a-ble and can-not be re-deem-ed for cash or cred-it (ex-cept if law calls for it). Men-kind a-lso says e-Gift Cards ex-pire 24 months af-ter buy.
Men-kind a-lso says it is not re-spon-si-ble for a wrong e-mail ad-dress typed at buy time. If an e-Gift Card does not ar-rive due to a wrong e-mail ad-dress, Men-kind says it does not have to re-is-sue or re-fund the card. So it is worth a slow check be-fore you hit “pay.”
Pack it like you want it to get there
Re-turns fail for small rea-sons. A loose part rolls out in the box. A la-bel rips. The o-rig-in-al in-sert is miss-ing. Men-kind’s terms say re-turn-ed goods should be in a sell-a-ble state, with all parts, and with the o-rig-in-al pack kept in-tact. Think of the pack as the “ID” of the item. If it is gone, you may have to fight for the re-fund.
If you can, put the item back in the same way it came. Put foam back where it was. Put the cord tie back on. Add the in-sert card. It is like re-set-ting a room for the next guest.
Re-turn tips that save time and head-ache
Tip one is to start fast. Men-kind’s 30 day rule is strict on “we must re-ceive it” for web re-turns. So do not wait till day 29 to post it. A bank hol-i-day or a slow cour-i-er can push you past the line.
Tip two is to keep proof. Keep your or-der e-mail. Keep your re-ceipt. Keep your proof of post-age slip. If you re-turn in store, keep the slip they hand you, es-pec-i-al-ly if you paid with Klar-na or Pay-Pal and you need that 48 hour win-dow to pass.
Tip three is to take a quick photo of the item and pack be-fore you seal the box. If the item is high val-ue, take a short vid as you pack it too. If a claim pops up, you have a clean sto-ry from start to end.
Tip four is to be hon-est on fault vs use. Men-kind says it can-not re-fund items dam-aged in use for a change of mind re-turn, and it says items dam-aged in use may be sent back to you if you filed it as fault-y. If you dropped it, say so and ask what op-tions you have.
Big price A-ma-zon buys that can help if you ship a lot
If you run a small shop, flip gifts on-line, or just do a ton of ship-ping, the right gear can cut re-turn stress. These are big price A-ma-zon picks that tend to run $2,000+ in many shops. Check A-ma-zon for the cur-rent tag and fit.
A Ze-bra ZT610 in-dus-tri-al la-bel print-er is built for high vol-ume ship la-bels. It is like a work horse that does not get tired. If you ship each day, this kind of print-er can pay back in saved time and few-er la-bel jams.
A Sa-to CL4NX in-dus-tri-al la-bel print-er is an-oth-er heavy du-ty pick. If you hate re-print-ing la-bels and re-tap-ing boxes, this sort of kit can make the job feel more like a smooth belt line.
A Mac-Book Pro 16 (high spec) is not just for glam. If you keep or-der logs, track re-turns, save pho-tos, and chat with sup-port, a fast lap-top keeps the pa-per-work from drag-ging like wet mud.
A pro cam like a Ni-kon Z8 or So-ny A7R V can help if you need clear proof shots for high val-ue re-turns. Most folks do fine with a phone, but if you sell high end goods, sharp pho-tos can end fights fast.
Real life cases: what hap-pens next
If you got the wrong gift and you just want to send it back, your best path is the un-want-ed re-turn. Keep it un-used, pack it neat, post it soon, and keep proof of post-age. Men-kind says you pay the post cost for this kind of re-turn, and it says it re-funds to the same pay way, not in cash.
If the item is fault-y out of the box, take a few pics right a-way. If it is a high val-ue item, take a short vid of the fault too. Men-kind says this can speed the fix, and in some cas-es it can sort it with-out a re-turn box at all.
If you bought in store and changed your mind, bring it back with proof of buy with-in 30 days. Keep it un-opened and pris-tine. Men-kind says you can get a re-fund or an ex-change in that case.
A short wrap: keep the clock, keep the proof
Men-kind’s re-turn pol-i-cy is not hard, but it is time bound. The 30 day clock is the big rule, and for web re-turns the “we must re-ceive it” line means you should act fast. If you are in the hol-i-day win-dow, note the hard end date of Jan-u-ar-y 25, 2026 for the 2025 sea-son ex-tend-ed plan.
Keep the pack, keep the parts, keep proof of post-age, and keep your pay slip. Do that and a re-turn feels less like a storm and more like a quick pit stop.