Indochino Return Policy: What “No Returns” Really Means, and What You Can Do
Buying a made-to-measure suit is a bit like ordering a cake with your name on it. Once it is baked, the shop cannot put it back on the shelf and sell it to the next person. That is the core idea behind the Indochino return policy.
So if you came here looking for a simple “send it back, get a refund” plan, here is the straight truth: Indochino does not take returns and they do not give refunds on made-to-measure gear. That is not a trap. It is how custom work is run.
But that does not mean you are stuck if your suit or shirt shows up and the fit feels wrong. Indochino’s system is built around fit help, not returns. They aim to fix the fit through a showroom visit or a tailor claim, as long as you act fast and follow the rules.
This guide walks you through what Indochino will and will not do, how the 14-day claim clock works, how tailor pay-back works, and the best steps to take so your case goes smooth.
The big rule: no returns, no refunds
Indochino states that made-to-measure items are final sale and are not set up for returns or refunds. This shows up in their Terms and in their Help pages.
That means you should treat your buy like a one-way door. You can still get fit help, but you should not plan on sending the suit back and getting cash back the way you might with a mass-made suit from a big box shop.
It can feel harsh at first, but it is also the trade you make for a suit built to your size and style picks.
The real “safety net” is the fit claim window
Since there is no return lane, Indochino puts most of the weight on the fit claim lane. The key number to know is 14 days.
If your suit, blazer, pants, shirt, vest, or coat shows up and the fit is not right, you must contact Indochino or go to a showroom within 14 days of the day you got the order. If you miss that window, they say claims cannot be taken.
So the best move is to plan for your first try-on day. When the box lands, do not toss it in a corner “for next week.” Try it on soon, while the clock is still on your side.
Keep the swing tags on
This is one of the most missed rules.
Indochino says swing tags must stay on for fit claims and for help with build or cloth faults. If you rip tags off on day one, you may lose your best path to get help.
Think of tags like the seal on a new jar. Once you break the seal, it is much harder to prove the jar was new when you opened it.
So try the suit on with tags still on. Move in it. Sit in it. Lift your arms. Take a few steps. But keep tags in place until you are sure you will not need to file a claim.
Do not wear it out, and do not alter it first
If there is a build or cloth issue, Indochino says they can only help with items that are unworn and unaltered. That is a big deal.
It can be tempting to wear the suit “just once” to an event and deal with the fit later. The risk is that you may lose the right to get help if the brand sees it as worn.
It is safer to do a clean try-on at home. Wear clean socks, use a clean floor, and avoid food, drink, cologne spray, or make-up marks. Treat the suit like a white shirt near stew. One small mark can become a big issue.
Two ways Indochino handles fit: showroom help or local tailor pay-back
Indochino has two main paths once you open a fit claim in time.
The first path is a showroom visit. If you live near a showroom, they ask you to book a “Final Look” visit within the 14-day window. The staff can review the fit and set up fixes.
The next path is a local tailor claim. This is for buyers who do not live near a showroom. You can use a tailor of your choice, then file for pay-back within the brand’s set limits, as long as you open the claim on time.
Showroom path: what to do step by step
If you bought in a showroom, or you live near one, the showroom path is often the cleanest.
Once you see the fit is off, book a Final Look slot fast. If you have a hard time getting a slot inside the 14 days, Indochino says to contact the showroom or their support team so they can help book it.
Bring the suit in with tags still on. Explain what feels wrong in plain words. “Tight in the chest when I button it.” “Sleeves cover my knuckle.” “Pants pull in the seat when I sit.” Clear notes help them act fast.
Indochino also notes that you get one free round of showroom work. So it helps to take your time in that first visit. Move in the suit. Sit, stand, lift arms, walk. The more you check in that one visit, the less you risk a second round you may have to pay for on your own.
Local tailor path: what you must do to get pay-back
If you are not near a showroom, Indochino’s pay-back plan can be your main fix. The key steps are simple, but the rules matter.
First, you must open a claim within 14 days of the day you got your gear. Do that before you pay a tailor.
Next, pick a tailor and get the work done. Indochino says your receipt must be itemized and must show the shop name, the shop address, and the date. They also say fully hand-written receipts are not ok.
Then you file the claim with your receipt and their tailor form by your claim due date.
Indochino says they pay you back using the same pay method used on the order. If you paid with a gift card, they say the pay-back will be made as an Indochino gift card.
One more limit matters a lot: Indochino says they only take tailor claims for buys made right from Indochino, and this claim plan is tied to Canada, the USA, and Australia. They also note that Nordstrom buys do not fit this pay-back plan.
How much Indochino pays back for tailor work
Indochino sets max pay-back amounts by item type and by region. If your tailor bill is more than the limit, Indochino warns you not to go ahead. They want you to contact them for other fit help in that case.
Here are the caps Indochino lists for online orders:
A two-piece suit can be paid back up to $75 in the USA or Canada, and up to $100 in Australia.
A three-piece suit can be paid back up to $100 in the USA or Canada, and up to $120 in Australia.
A jacket or blazer can be paid back up to $50 in the USA or Canada, and up to $65 in Australia.
Pants can be paid back up to $25 in the USA or Canada, and up to $35 in Australia.
Shirts can be paid back up to $25 in the USA or Canada, and up to $30 in Australia.
A vest can be paid back up to $25 in the USA or Canada, and up to $20 in Australia.
Outerwear can be paid back up to $50 in the USA or Canada, and up to $65 in Australia.
These caps help you pick your next move. Some fixes are small and can fit the cap. Some fixes cost more, and that is when you should pause and talk to Indochino before you let a tailor start cutting.
What if the suit is not alterable?
Some fit issues are easy: hem the pants, bring in the waist, take in the sides, tweak the sleeve. Some are not easy. At times, a suit can be so far off that a local tailor cannot fix it well without a full remake.
Indochino has a path for this, but the same 14-day clock still rules it.
If the fit issue cannot be fixed by a local tailor, Indochino asks you to send photos of you wearing the item and a short note on what feels wrong. They say they need three photos: front, side, and back. They also give tips like standing in a normal pose with arms by your side, good light, and the jacket buttoned at the top button.
They also ask for your best guess on what size changes are needed. You do not need to be a tailor. A simple guess can still help, like “pants waist feels about two inches tight,” or “sleeves feel about one inch long.”
From there, their team can review and tell you the best next step based on your case.
How to find your claim due date
Indochino notes that you can find your claim due date in two spots.
One is an email that is sent soon after ship, with a subject like “How’s everything fit?”
The next spot is in your Indochino account under Order History, where you can see the claim date under the ship date.
This is useful because life gets loud. If you are not sure when day 14 hits, check your claim date and act before it.
Quality or build faults: the same 14-day rule
If the issue is not fit, but a build or cloth fault, Indochino says you should contact them within 14 days of the day you got the order.
They also note they can only help with items that are unworn and unaltered, and that tags should stay on.
So if you see a torn seam, a bad stitch, a flaw in the cloth, or a part that looks wrong right out of the box, do not take it to a tailor first. Take clear photos, keep tags on, and reach out at once.
Can you cancel an Indochino order?
Indochino says that once you place the order, you cannot cancel it and you cannot get a refund. They say build starts right after the buy, and they cannot take changes to cloth, style picks, or size once build has begun.
This is why the best “return plan” with Indochino starts before you pay. Double check your cloth, your style picks, your lining, your lapel, your rise, your cuff, your size, and your ship data. Slow down at check-out. A calm two min check can save weeks of stress.
Best tips to avoid fit pain on day one
Since you cannot return the suit, your best win is a good first fit. That starts with clean size data.
If you can, get sized in a showroom. It is not magic, but it helps, since the staff see suits all day and can spot odd size notes fast.
If you must do it at home, use a soft tape, take your time, and ask a friend to help. Most bad size notes come from one thing: a solo tape job done in a rush.
Also think about how you plan to wear the suit. If you lift a lot, or you work at a desk all day, you may want a bit more room in key spots. A suit that looks sharp but feels like a cage will not get worn.
Real talk: what “Indochino return policy” means in day-to-day life
For most brands, a return rule is a cash rule. For Indochino, it is a time rule.
You are not aiming to “return.” You are aiming to “fix.” And the fix only stays easy if you act in that first 14-day span.
If you treat the first try-on like a quick fit test, keep tags on, keep it clean, and reach out fast if it feels off, you can use the system the way it was made.
If you wait, wear it out, cut tags, or alter it on your own first, you may lose the best help paths.
Where to check the latest Indochino return and fit rules
Rules can shift over time, so it is smart to read Indochino’s Help pages and Terms page before you buy, and again when your box lands. You can start here:
Indochino Terms and Conditions
High-end Amazon buys (over $2,000) that can help you get the fit right at home
You do not need big gear to get a suit to fit. A good tape and a good tailor can do a lot. Still, if you buy suits a lot, or you do your own style work at home, some high-end tools can pay off.
One pick is a pro grade sewing and stitch tool, like a Janome Memory Craft 9450 or a Juki semi-pro set. These can pass $2,000 on Amazon based on the kit. It will not “fix” a bad suit size, but it can help you do clean small work on pants hems, simple stitch fixes, and gear care jobs without cheap-thread mess.
Next is a high-end steam closet unit, like an LG Styler model that lands over $2,000 on Amazon in some builds. It can help keep wool and blends fresh, pull out light creases, and cut the need for hard press jobs that can burn a suit if done wrong.
Last is a high-end full suit rack or tall armoire set that lands over $2,000 on Amazon, made for full-length hang and low crush. It helps keep your jacket shape, keeps pants neat, and keeps your good suit away from dust and pet hair.
These are “nice to have,” not “need to have.” The best move is still free: try on fast, keep tags on, and act in the 14-day claim span if the fit is off.