Fashion Nova Return Policy (Guide for Tier 1 Countries)

Shopping online with Fashion Nova offers a wide selection of the latest trends, but not every style fits the way you expect. Whether you’re in the US, Canada, UK, Australia, or any Tier 1 country, knowing the Fashion Nova return policy ensures your experience stays stress-free. Here’s the latest, easy-to-understand breakdown for 2025—so you know exactly how to return what doesn’t work and get your money’s worth.

How Long Do You Have to Return?

Fashion Nova allows returns within 30 days of the delivery date for most items. This 30-day window is counted from the day your package is marked delivered by the carrier—not the order date or ship date. Returns made after 30 days will not be accepted.

Return Policy Essentials

All returns receive store credit only. Fashion Nova does not offer refunds to your original payment method. Approved returns are issued as an e-gift card (store credit) that can be used for future purchases.
Items must be unworn and unwashed. Products must be in new condition, with all tags attached and free of makeup, perfume, stains, deodorant, or animal hair.
Original packaging required. Shoes and accessories must be returned in their original boxes or packaging, placed inside a shipping box to prevent damage.
Receipt or order confirmation needed. Keep your packing slip, order confirmation email, or provide your order number for fast processing.
Return shipping is not free. Customers are responsible for the cost of return shipping unless the item is incorrect or defective.
Returns must be started online. Log into your Fashion Nova account or use the return portal to begin the return and print your shipping label.

What Can’t Be Returned?

Final Sale items (clearly marked “Final Sale” on the website or receipt)
Undergarments, swimwear, and beauty products
Bodysuits, jewelry, and accessories marked “Final Sale”
Items with any signs of wear, washing, or alteration
Gift cards
Free promotional items (anything you didn’t pay for)

Step-by-Step: How to Return to Fashion Nova

Check your eligibility. Make sure your item is not final sale, unworn, and within the 30-day window.
Start the return online. Go to Fashion Nova’s return portal, log into your account, and select the order and items you wish to return.
Print the return label. Follow the instructions to print your shipping label. If you choose to use your own carrier, keep a record of your tracking number.
Pack your items. Place items in their original packaging (for shoes and accessories), then in a sturdy box or shipping bag. Include the packing slip or order confirmation for identification.
Ship your return. Drop off at the designated carrier. Return shipping is at your own expense unless Fashion Nova sent you the wrong or defective item.
Wait for processing. Once Fashion Nova receives and inspects your return, your e-gift card will be emailed to you (usually within 5–7 business days after receipt).

International Returns (Canada, UK, Australia, etc.)

International customers must follow the same online return process and ship items back at their own cost.
Returns must be received at Fashion Nova’s US warehouse within the 30-day window, so allow time for international shipping.
Duties, taxes, and original shipping charges are not refundable.

Exchanges

Fashion Nova does not process traditional exchanges. If you want a different size or style, return the original item for store credit and place a new order using your e-gift card.

Frequent Return Scenarios & Solutions

No receipt? As long as you can access your Fashion Nova account and order history, you can initiate a return. If not, contact customer service with your name and order details.
Received a damaged or wrong item? Contact Fashion Nova’s support within 7 days of delivery with photos. If approved, you’ll get a prepaid return label and a store credit or replacement.
Returning gifts: Returns must go through the original purchaser’s account; store credit will be issued to the email on the original order.
Return outside the window? Fashion Nova will not accept items postmarked after 30 days—no exceptions.

Tips for Hassle-Free Fashion Nova Returns

Try on items as soon as you receive them to decide quickly if you’ll keep them.
Keep all original packaging and tags until you’re sure you want the item.
Read item descriptions—some products are never returnable, even if new.
Save your return tracking number until your store credit is issued.
Double-check your return label for the correct address and barcodes before shipping.

Frequently Asked Questions

Can I get a refund to my credit card or PayPal? No, all returns are processed as Fashion Nova e-gift cards (store credit) only.
How long do returns take to process? Allow 5–7 business days after your package arrives at Fashion Nova’s warehouse for your store credit to be emailed.
What if my package is lost in the mail? If you used Fashion Nova’s prepaid label, contact customer service with your tracking number. If you used your own carrier, you’re responsible for claims with the carrier.
Are shipping costs refundable? No, original and return shipping costs are non-refundable unless Fashion Nova made an error with your order.
Can I return items I purchased on sale? Yes, unless marked “Final Sale.” Always check your order details for restrictions.
Can I make an in-person return? No, returns must be shipped to Fashion Nova’s warehouse—even if you live near a retail store.

Conclusion: Fashion Nova’s Return Policy is Store Credit Only, But Simple

Fashion Nova’s 30-day return window and store credit-only policy means you should shop thoughtfully and check every item as soon as it arrives. As long as your return meets the requirements—unworn, tags attached, started online, and shipped within 30 days—you’ll receive store credit you can use on your next order. For the latest styles, flexibility, and customer support, Fashion Nova keeps returns straightforward as long as you know the rules in advance.