Farfetch Return Policy: The Complete Guide for Luxury Fashion Returns

Farfetch brings together hundreds of the world’s top designer boutiques and brands on one platform, making luxury shopping fast, easy, and international. But when shopping for high-end fashion online, it’s normal to worry: What if your item doesn’t fit, isn’t what you expected, or arrives with an issue? That’s where Farfetch’s return policy shines—it’s designed to give you confidence and peace of mind, wherever you are in the world.

This comprehensive guide explains everything you need to know about returning items to Farfetch, including timelines, refunds, condition requirements, special rules for designer and luxury items, what’s excluded, and how to ensure your return is quick and hassle-free. Whether you’re a first-time Farfetch shopper or a longtime customer, you’ll find the answers here.

Farfetch Return Policy: Key Facts

Return Window: Most items can be returned for a full refund within 14 days of receiving your order. Farfetch sometimes extends this window during special promotions or the holiday season.
Return Method: Returns must be initiated online and shipped back using the prepaid return label and courier service provided by Farfetch. In-person or store returns are not accepted.
Refunds: Once your return is received and accepted by the boutique or brand, your refund is issued to your original payment method. This usually takes 3–7 business days after the item arrives back at the warehouse.
Free Returns: Most Farfetch returns are free—no restocking fee or shipping charge—when you use the return label and carrier provided in your account.
Condition: Items must be unworn, unused, and in their original condition with all tags, authenticity cards, dust bags, boxes, and packaging. Shoes should be tried on only indoors and returned in their original box.
Proof of Purchase: You need your Farfetch order number and the return paperwork provided online. Keep your return tracking number until your refund is processed.
Exclusions: Some items—like final sale, made-to-order, customized, beauty, swimwear, underwear, and certain jewelry—are not eligible for return. Check the product page for specific return eligibility.
Multiple Brands: If your order includes items from different boutiques or brands, each one must be returned to the correct location with its own return label.
Exchanges: Farfetch does not process direct exchanges. Return your item for a refund, then place a new order for the desired size or style.
International Returns: The same process applies worldwide—Farfetch provides instructions and prepaid return shipping from most countries.

How to Return an Item to Farfetch (Step-by-Step)

Check Your Return Window: Returns must be initiated within 14 days of the delivery date (counted from the day your package arrives).
Inspect Condition: Make sure your item is unworn, unused, with all tags, authenticity documents, dust bags, and boxes intact.
Log In to Your Account: Go to your Farfetch orders page and select the item(s) you want to return.
Request a Return: Follow the online steps to request a return, print your return paperwork and prepaid shipping label, and select your preferred collection or drop-off option.
Pack Your Items: Use the original packaging, including all tags and accessories. Attach the return label to the outside and place the return paperwork inside.
Arrange Shipping: Schedule a pickup or drop your package at the designated courier location as instructed by Farfetch (usually DHL, UPS, or FedEx).
Track Your Return: Save your shipping receipt and tracking number until your refund is confirmed.
Refund Processing: Once the boutique/brand receives and checks your item, your refund is processed to your original payment method—usually within 3–7 business days.

What Can and Can’t Be Returned to Farfetch?

Eligible for Return:
- Unworn clothing, shoes, and accessories (with all tags and packaging)
- Designer and luxury items, if in original condition
- Handbags, sunglasses, hats, and most ready-to-wear
- Gift purchases (see below)
Not Eligible for Return:
- Final sale, clearance, or “non-returnable” marked items
- Made-to-order, personalized, or monogrammed products
- Swimwear, lingerie, or earrings (if hygiene seal is broken or tags are removed)
- Opened beauty and cosmetics products
- Items returned outside the 14-day window
- Products not in original condition, missing tags, packaging, or accessories
Partial Returns: If you bought a set or bundle, all pieces must be returned together for a full refund.

Refunds and Processing Times

Refund Method: Refunds are always made to your original payment method (credit card, PayPal, Klarna, Apple Pay, etc.).
Processing Time: Most refunds are processed within 3–7 business days after your return is accepted. It may take several more days for your bank to show the refund.
Shipping Fees: Return shipping is free when using Farfetch’s label. Original outbound shipping charges may not be refunded unless the item was defective or there was an error.
Store Credit: Not automatically offered—refunds are to the payment method. Contact customer service if you want store credit instead.
Gifts: Gift returns are usually refunded as Farfetch credit to the recipient if requested.

Special Cases and Exceptions

Luxury and Designer Items: Must have all authenticity tags, security tags, and packaging. Some require special return procedures (especially high-value jewelry and watches).
International Duties and Taxes: If you paid duties/taxes at checkout, these are refunded for accepted returns. If you paid them on delivery, you’ll need to contact your local customs office for a possible refund.
Holiday and Extended Returns: During holidays, Farfetch may offer an extended return window—check your order confirmation or the website for details.
Multiple Boutiques: Return each item to its specific boutique using the right label—don’t combine items from different sellers in one box.
Late or Lost Returns: Returns sent after the deadline or missing paperwork may be rejected or returned to you.

Exchanges at Farfetch

No Direct Exchanges: Farfetch doesn’t swap items. Return what you don’t want for a refund, then place a new order for your desired size, color, or style.
Inventory Tips: If you want to secure your preferred item, order it right away before returning the original, as inventory moves quickly for luxury goods.

Returns Without an Account or Receipt

Order Number Needed: You’ll need your Farfetch order number and access to your account/email for all returns.
Gift Returns: If you received a Farfetch item as a gift, contact customer service for instructions—they may offer credit instead of a refund.
Proof of Purchase: Returns are not accepted without order information and original paperwork.

Tips for a Smooth Farfetch Return

Try on items indoors, leave tags attached, and keep all packaging until you decide to keep your order.
Start your return as soon as possible—don’t wait until the last day of the window.
Pack each boutique’s items separately with the correct return label.
Use the prepaid courier and save your tracking number until your refund is processed.
Inspect your items on delivery and report any issues immediately for fastest resolution.
Read each product’s return conditions before buying—especially for luxury, jewelry, and customized items.
If unsure, contact Farfetch customer service—they’re experienced with global returns and can guide you through any issue.

Frequently Asked Questions (FAQ)

How long do I have to return to Farfetch?
14 days from the delivery date for most items.
Is return shipping free?
Yes, when using Farfetch’s prepaid label and courier.
Can I exchange for a different size or style?
No direct exchanges—return your item for a refund and place a new order.
What if my item is final sale?
Final sale, custom, and certain personal items are non-returnable and will be marked as such at checkout.
What if I received a gift?
Gift returns are processed as store credit to the recipient, not a refund.
How long do refunds take?
3–7 business days after the return is accepted; your bank may take longer to post the credit.
What if my return is late?
Late returns may be refused and shipped back to you.
Can I return in person to a boutique?
No, all returns must go through Farfetch’s online process and carrier.

Conclusion

Farfetch’s return policy is designed for flexibility and peace of mind when shopping for luxury and designer goods online. With a simple 14-day window, free prepaid returns, and clear refund processing, you can shop globally with confidence. Just remember to keep everything in original condition, act quickly, and follow the return instructions for each boutique or brand. For questions or special cases, Farfetch’s customer service is ready to help you every step of the way. Enjoy your luxury shopping—and stress-free returns—with Farfetch!