Euronics Return Policy: how to send an item back, get cash back, or get a new one

You buy a new TV, a new phone, or a new home tool. You feel set. Then you open the box and the mood flips. The item is not the one you chose. Or it will not turn on. Or you just feel, “Nah, this is not for me.”

That is when return rules matter. With Euronics, the key is to pick the right path for your case. A wrong item has one set of rules. A fault has its own path. A “I just do not want it” case has a time limit too. If you mix them up, the call can drag on and you may lose time.

This post is a clear guide to the return rules on the Euronics Greece web shop. It is plain, it is blunt, and it aims to help you do it right on day one.

First step: where did you buy?

Euronics has web sales and shop sales. A lot of return rules in the Euronics Greece text are tied to web shop sales. In some spots, it says a rule does not hold for shop sales when you pick up the item in the shop and you check it on the spot.

So, look at your proof of buy. If it is a web buy, the steps in this post fit best. If it is a shop buy with pick up in the shop, call the shop you used and ask what fix path they use for your case.

Case one: they sent the wrong item

This is the clean case. You paid for one item, but a new box came with a new item that is not the one on your order.

On the Euronics Greece web shop, if the item sent to you is not the one you asked for, you can send it back in 7 work days from the day you got it. In this case, ship cost is not on you, as long as you first get in touch with the help team so they can set the ship plan and then send the right item to you.

One key rule sits here: the item must be in its first state, with the full, true box in good shape. If you toss the box, tear it up, or lose key parts, it can slow the fix.

Also note a line in the text: this “wrong item” rule is set for ship to home cases. If you bought in a shop and you got the item in the shop, you can check it at hand off. That is why the web text says the rule does not fit that pick up case in the same way.

Case two: the item has a fault

If you feel the item has a fault, the Euronics Greece web text says to get in touch with the help team first. The idea is simple: a tech check may need to take place so the fault can be set as real and not due to use, bad set up, or a bad part.

In plain terms, do not just ship the item back with no word. Call or mail the help team and tell them what is wrong. Then do what they ask so the case can move in the right lane.

For some cases, the site talks of a “Dead-On-Arrival” (DOA) case. This is when the item does not work at the time you get it. For DOA cases, the web text sets short time spans.

For phones, the DOA return can be ok if you act in 7 days from the day you got it. For most other types of item, the DOA time span is 10 days from the day you got it.

In these DOA cases, the site also says the item must not have harm past the fault found by the tech, and it must have the key papers that came with it.

For big home gear like fridges, cook tops, wash units, and also for air cool units, the web text adds one more step. It says a tech from the maker’s ok fix shop may need to check it and give a note that backs the DOA claim. This is a big deal, so do not skip it. If you have a big unit that will not work, call first and ask what proof they need.

Case three: you just want to send it back

Some times the item is fine. You just do not want it. It is the wrong fit for your room. The size is not right. You feel you chose in haste. This is the “change of mind” case.

On the Euronics Greece web shop, the text gives the right to step back from the deal in 14 days from the day you got the item. You do not need to give a cause for this. You do need to act in time.

To start this, the web text says you should send a mail ask that has key data: your name, your home place, a phone line, your order id, the item name, the item code, and the cause for the send back.

For this type of send back, the text says the item must be in its first state and the box must be the true box, in top shape, with all parts, all add-ons, and any gift or extra bit that came with it. If the item has lost worth due to rough use past a basic check, the text says a sum may be held back from the cash back to pay for that loss in worth.

So do a “shop test” at home, not a full life test. Plug it in, see if it turns on, check the key bits, then stop. If you run it for days, set up a full phone, add your own log in, or make deep set up changes, you may lose the right to send it back as “new.”

Phone and smart gear: wipe your data

The Euronics Greece web text has a clear note on data in a device you send back. It says the firm is not to blame for loss of data left on a device you ship back, and it tells you to make sure the device has no data on it and is set back to the base “as new” state.

So, back up what you need, then wipe it. Log out. Take off any lock. Set it back to base. If you skip this, you may lose data and you may also slow the tech check if the item is lock bound.

Spare parts and seal break: watch out

One part of the web text can shock folks: it talks in a harsh way on parts and spares that need skill to pick and to fit, and that do not work on their own. It says that once you break the seal on this type of part, it may lose a big part of its sell worth at once. In that case, if you send it back, the cash back may be cut in half, or even more, based on the loss in sell worth.

This is not meant to be mean. It is due to the fact that a part with a torn seal can be hard to sell as new, and it can be hard to know if it was fit or not.

So if you buy parts, slow down. Read the part code twice. Match it to your gear model. If you are not sure, ask for help by phone or mail first.

Who pays ship cost?

This part can change by case.

For “wrong item sent” cases, the Euronics Greece web text says ship cost is on them, as long as you first get in touch with the help team so the ship plan is set the right way and the right item can be sent to you.

For DOA cases, the text also says ship cost is on them, with that same “call us first” rule in place.

For “change of mind” cases (the 14 day step-back right), the web text says you pay the ship cost to send the item back.

So the main rule is: if the fault is on their end (wrong item, DOA), they pay ship. If the change is your own wish, you pay ship.

Where do you send the item back?

The Euronics Greece web text says web shop send backs (the ones it lists in that page) are done to the firm’s main store house, and it gives a site place in Acharnai.

Still, do not just ship to a place you saw on a web page with no talk first. The same text tells you to call first and to use the phone line on your proof of buy, or a main help line, so they can guide you on the right drop point for your case.

This is key, as some items may need a firm pick up, and some may need a set fix shop path.

How cash back is paid

The Euronics Greece web text says cash back is tied to how you paid.

If you paid by card, the firm says it will act by voiding the deal to its bank, and then the bank that gave your card will act based on its own bank rules and your deal with that bank. In real life, this can mean the cash back may not show at once on your app. It can take some days.

If you paid by cash, bank wire, or pay on drop, the text says you will need to give a bank id (an IBAN) and proof the bank id is yours, so the cash can be sent to you by bank.

It also has a key note: it says cash back by the firm is done only when the pay was made right to the firm via its web shop, and not via some other path.

If you plan to buy a new item right after the send back, the web text says the new buy is still a new deal on its own. The cash back is not tied to the new buy. That means you may pay for the new item now, and get the cash back for the old item on its own time line.

How to do a “clean” send back that tends to win

Most send backs fail due to small mess, not due to big rules. Here is the mind set that helps.

Keep the box for two weeks at least. Keep all foam bits and all bags.

Keep all parts in the box. Cords, remotes, clips, tiny screws, book leaf, all of it.

Test it in a mild way. A short power on test is fine. Days of use is a risk.

Take clear pics if the box came hit, or if the item has a fault you can see.

Call first in fault cases. The Euronics Greece web text says this more than once for a good cause.

Move fast. The time spans are short: 7 work days for wrong item, 7 or 10 days for DOA, 14 days for a step-back send back.

High cost Amazon buys (over $2,000) that can help you shop with less risk

You do not need big kit to do a send back. Still, if you buy tech a lot, a few high cost buys can cut wrong buys and cut send back stress.

A MacBook Pro 16-inch is oft over $2,000 on Amazon. It can help you keep all order mail, bills, and bank slips in one spot, so you can pull proof of buy fast when you call or go to a desk.

A pro cam kit can be over $2,000 on Amazon. If you get a box that came hit, or an item with a mark, a clean close pic can help your case. A good cam can catch a crack, a bent plug, or a bad screen line in a way a weak phone cam may miss.

A fast print and scan unit can be over $2,000 on Amazon. If you ship a lot, it can help you print ship tags, scan bills, and file all your buy proof in neat form. This is more for a small shop or a busy home, but it can save time if you do a lot of box work.

You can skip all of this and still do a good send back. The best free tool is still the same: keep the box, keep the parts, and act in time.

Last note

Euronics returns are much less hard when you pick the right lane. Wrong item sent has a 7 work day lane. DOA has a 7 day lane for phones and 10 days for most else. The step-back lane is 14 days from the day you get the item, and the item must come back in near-new shape with the full box and all parts.

Do the fast check on day one, keep your proof of buy, and call first when you have a fault. That is how you turn a bad buy into a quick fix.