Crate and Barrel Return Policy: The Complete Guide

Crate & Barrel is a top destination for modern, stylish home furnishings, kitchenware, and décor. Their collection is perfect for anyone looking to refresh a room or find the perfect gift. But sometimes, an item isn’t quite right once it arrives, or you simply change your mind. That’s when knowing the Crate & Barrel return policy can help you shop with peace of mind.

Whether you’re returning a vase, rug, bedding, or a large piece of furniture, this detailed guide explains everything you need to know about Crate & Barrel’s return process—including time limits, refunds, online and in-store purchases, exceptions, special rules for gifts and registries, and practical tips for smooth returns every time.

Crate & Barrel Return Policy: Key Facts

Standard Return Window: Most non-furniture, non-custom items can be returned within 30 days of purchase or delivery for a full refund.
Furniture, Rugs, and Large Items: These items must be returned or exchanged within 7 days of delivery or pickup.
Custom and Personalized Items: Non-returnable and non-refundable unless defective or damaged upon arrival.
Proof of Purchase: You’ll need your original receipt, gift receipt, packing slip, or order confirmation for all returns and exchanges.
Return Methods: Items purchased online can be returned by mail or at any Crate & Barrel store (except for furniture and large items). In-store purchases should be returned to a store location.
Condition: Items must be in new, unused condition with all original packaging and tags attached. Used or washed items may not qualify.
Refunds: Refunds are credited to the original payment method, or as store credit for gift returns or returns without a receipt.
Return Shipping: For most mailed returns, you are responsible for return shipping costs unless the item was defective or sent in error.
Gifts and Registries: Gift returns are refunded as store credit. Wedding/registry items can also be returned for store credit within the standard windows.
Holiday Purchases: Purchases made between early November and December 24th are usually eligible for an extended return window through January 31st of the following year.

How to Return or Exchange Items at Crate & Barrel (Step-by-Step)

Check the Return Window: Confirm your item is eligible—30 days for most, 7 days for furniture/rugs.
Inspect Condition: Make sure items are unused, in original packaging, with tags attached and all accessories included.
Gather Proof of Purchase: Have your receipt, order confirmation, or gift receipt ready.
Return In Store: Bring the item(s) to any Crate & Barrel store with your proof of purchase. Furniture and rugs must be returned to the store or warehouse from which they were delivered or coordinated with customer service.
Return by Mail (for online orders):
- Go to the Crate & Barrel Returns Page and start your return.
- Print your return label and follow the instructions for packing and shipping your item back.
- Be sure to keep your tracking number until your return is confirmed.
Furniture and Large Item Returns: Contact Crate & Barrel customer service to schedule a pickup or arrange your return within 7 days of delivery.
Receive Refund or Store Credit: Once your return is received and inspected, your refund will be processed within 7–10 business days.

What Can and Can’t Be Returned at Crate & Barrel?

Eligible for Return:
- Most home décor, kitchenware, tableware, bedding, and non-customized gifts (within 30 days)
- Furniture, rugs, and large items (within 7 days of delivery)
- Unused, unopened cookware, bakeware, and gadgets
- Gifts and registry items (with store credit if returned with a gift receipt)
Not Eligible for Return:
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- Custom or personalized furniture and décor (unless defective or damaged)
- Clearance, “Final Sale,” or “As Is” items (as marked in store or online)
- Used, washed, or assembled items
- Gift cards
- Items returned after the window (30 or 7 days)
Partial Returns: For sets or bundles, all pieces must usually be returned together for a full refund.

Furniture and Rug Return Policy

7-Day Return Window: Furniture, rugs, and other large items must be returned or exchanged within 7 days of delivery or pickup.
Schedule Pickup: Call Crate & Barrel customer service to coordinate pickup or drop-off—returns cannot be made by mail.
Restocking Fee: A restocking fee may apply to furniture and rug returns unless the item is defective or incorrect.
Condition: Items must be unused and in original condition. Used or damaged furniture will not be accepted.

Custom, Personalized & Final Sale Items

No Returns: These are non-refundable unless damaged or defective upon arrival.
Order Carefully: Double-check all customization and measurements before placing your order.

Gifts and Wedding Registry Returns

Gift Returns: With a gift receipt or packing slip, you’ll receive store credit for the item’s value.
Wedding Registry Returns: Registry items follow the standard policy—30 days for most, 7 days for furniture/rugs. Store credit is provided for registry returns.
No Receipt? Crate & Barrel may offer store credit at the current selling price if the purchase can be verified.

Holiday and Extended Return Policy

Holiday Returns: Purchases made from early November through December 24th are returnable through January 31st of the following year (for most non-furniture items).
Check Details: Your receipt and order confirmation will specify any special holiday extensions.

Refund Methods and Processing Times

Original Payment: Refunds go back to the credit card, PayPal, or payment method used at checkout.
Gift Returns: Refunded as store credit.
Processing Time: Most refunds process within 7–10 business days of the return being received and approved.
Shipping Fees: Original shipping charges are non-refundable unless the return is due to damage, defect, or company error.
Restocking Fee: Furniture and large rugs may be subject to a restocking fee unless defective or incorrect.

Returning Damaged, Defective, or Incorrect Items

Contact Immediately: If your order arrives damaged, defective, or not as ordered, contact Crate & Barrel customer service as soon as possible.
No-Cost Return: Crate & Barrel will cover return shipping and resolve the issue with a replacement or full refund.
Photo Proof: Take clear photos of damage for faster resolution.

Returns Without a Receipt

Possible with Lookup: Returns without a receipt may be accepted if your purchase can be verified in Crate & Barrel’s system.
Refund as Store Credit: These returns are refunded as store credit at the current selling price.
ID Required: You may be asked to provide a valid photo ID.

Tips for a Smooth Crate & Barrel Return

Check your item’s eligibility and return window before starting a return.
Keep your receipt, order confirmation, or gift receipt until you’re sure you’ll keep your purchase.
Initiate returns promptly—don’t wait until the last day of the window.
Keep original packaging for all items, especially furniture and breakables.
For gifts and registries, have the recipient’s name and registry info handy.
Contact customer service quickly for damaged or incorrect orders.
For large item returns, schedule your pickup as soon as possible.
Review holiday policies for extended return periods if buying gifts in November/December.

Frequently Asked Questions (FAQ)

How long do I have to return an item?
30 days for most items, 7 days for furniture/rugs, or by January 31st for holiday gifts.
Can I return online orders in-store?
Yes, most items except for furniture and large rugs.
Can I return furniture by mail?
No, furniture and rugs require scheduled pickup or drop-off arranged through customer service.
Are custom or personalized items returnable?
No, unless they arrive damaged or with a manufacturing defect.
How long do refunds take?
Usually within 7–10 business days after your return is processed.
Is return shipping free?
Only if the item was defective, incorrect, or damaged. Otherwise, you pay for return postage.
What if I lost my receipt?
Store credit may be issued if the purchase can be verified.
Are registry gifts returnable?
Yes, with standard rules. Refunds are in store credit.

Conclusion

Crate & Barrel’s return policy is designed to give you confidence and flexibility when shopping for your home or gifts. With fair windows, clear exceptions, and helpful customer service, you can shop knowing that most items can be returned or exchanged easily—especially if you keep your receipts and act quickly. For large furniture, be sure to check the 7-day window and coordinate directly with the store or customer service. Enjoy decorating your space and gifting with total peace of mind!

Happy shopping—and easy returns—with Crate & Barrel!