Costco Return Policy for Electronics (Guide – Tier 1 Countries)

Costco is known for its generous return policy, but when it comes to electronics, there are some special rules every shopper should know. Whether you bought a TV, laptop, tablet, camera, or major appliance, this updated 2025 guide explains exactly how Costco’s electronics return policy works in the US, Canada, UK, Australia, and other Tier 1 countries—so you can shop with total confidence.

Standard Return Policy vs. Electronics Policy

While Costco’s standard policy allows most items to be returned at any time, electronics have a much shorter return window. For most electronic items, you have 90 days from the date you receive the product to return it for a full refund or exchange.

Which Electronics Are Covered by the 90-Day Policy?

• Televisions
• Projectors
• Major appliances (refrigerators, freezers, ranges, cooktops, washers, dryers, dishwashers, and similar)
• Computers (desktops, laptops, all-in-ones)
• Tablets (including iPads and Android tablets)
• Smart watches
• Cameras, camcorders, drones
• MP3 players
• Cell phones (see carrier agreements for additional info)
• Other select consumer electronics

How to Return Electronics to Costco (Step-by-Step)

1. In-store returns: Bring your electronics item, all accessories, and original packaging (if available) along with your Costco membership card and receipt to any Costco warehouse within 90 days of purchase or delivery.
2. Online returns: If you ordered from Costco.com, you can start a return through your online account, print a prepaid shipping label, and ship the product back. For large items (like TVs or appliances), Costco will help arrange pickup and return shipping.
3. Proof of purchase: Having your original receipt makes returns faster, but Costco can often look up your purchase using your membership number.
4. Refunds: Approved returns are refunded to your original payment method. Allow several business days for processing, especially for mail-in returns.

What If You’re Past the 90-Day Window?

Costco’s regular “anytime” return policy does not apply to electronics after 90 days. However, electronics and appliances often come with manufacturer warranties that last for a year or more. In many cases, Costco can help facilitate repairs, replacements, or warranty claims, especially if you purchased with an eligible credit card or Costco’s own extended warranty plans.

Important Tips for Hassle-Free Returns

• Open and test your electronics as soon as they arrive—don’t wait until the last week of the return window.
• Keep all packaging, accessories, and receipts until you’re sure you’ll keep the item.
• Don’t attempt repairs or modifications—products must be in good condition with all original accessories for the fastest return.
• For cell phones and plans, additional terms and restocking fees may apply. Always ask a Costco rep or read the cell phone kiosk details before purchasing.
• Gift returns are refunded to the original purchaser’s payment method or, in some cases, as Costco cash cards for non-members or recipients without proof of purchase.
• If your product is defective after 90 days, contact Costco’s Concierge Services (often included with electronics) for free technical support and help with warranty claims.

Special Cases & Exceptions

• Major appliances: Inspect your delivery immediately for any damage and report issues within 48 hours. Appliances must be returned within 90 days for refund or exchange.
• Cell phones: Returns may have stricter timelines and requirements due to carrier contracts. Check the terms at the wireless kiosk before buying.
• International returns: Policies are similar in Canada, UK, and Australia, but always check your country’s Costco website for exact details and instructions.
• Non-member gifts: If you received electronics as a gift, you may be able to return them for store credit even if you are not a Costco member. The original purchaser will not be notified of the return amount.

Frequently Asked Questions

• Do I need the box and accessories to return electronics? It’s best to return all original packaging and accessories, but Costco will often accept the return without the box if the product is in like-new condition and includes all key parts.
• Will Costco accept electronics returns after 90 days? No—electronics returns must be made within 90 days. For defects after that, use manufacturer warranty support or Costco Concierge Services for help.
• Are there restocking fees? Generally, Costco does not charge restocking fees for electronics returns as long as all items are included and the return is within the 90-day period.
• Can I return opened electronics? Yes, as long as the item is in good condition, not damaged due to misuse, and returned within 90 days with all original accessories.
• What about “final sale” or clearance electronics? These may still fall under the 90-day policy, but always check your receipt or ask in-store before purchasing.

Summary: Costco’s Electronics Returns are Simple and Fair

Costco’s 90-day electronics return policy gives you ample time to try out TVs, computers, tablets, cameras, and major appliances with peace of mind. As long as you act within the 90-day window and keep your receipts and accessories, you’ll enjoy a fast, no-hassle refund or exchange. For anything outside the window, Costco’s Concierge Services and the manufacturer’s warranty still have you covered.

Shop confidently at Costco in 2025, knowing your electronics purchases are protected and the return process is designed to keep things simple!