Bershka Return Policy (UK): 30-Day Returns, Fees & Methods Explained

Bought something from Bershka and now the fit, colour or style isn’t quite what you expected? No problem — as long as you understand
their rules. Bershka’s UK return policy gives you 30 days to send most items back, with free returns in store and
paid courier options if you’d rather drop a parcel off or arrange a collection.

Below is a clear, UK-focused guide to how Bershka returns work: time limits, methods, fees, exclusions and how refunds are handled.

Key Points at a Glance (UK)

Return window: You have 30 days from the shipping confirmation email to return most items.
Condition: Items must be unused, in perfect condition, with original tags and (where relevant)
original packaging.
Free returns: In-store returns are always free in the UK.
Paid returns:
- Drop-off return: £1.95 per return, deducted from your refund.
- Home collection: £6.95 per return, deducted from your refund.
Excluded items: No change-of-mind returns on personalised items, lingerie, earrings, hair items, caps/hats, printed on demand items, Bershka Print Shop products, and some unsealed hygiene items.
Exchanges: Only possible in store, and under the same condition rules as returns.
Refund timing: Bershka aims to refund within 14 days of you telling them you are cancelling, once they have the goods or proof you sent them.
Faulty items: Defective items can be returned for a full refund including delivery charges.

How Long You Have: 30-Day Return Period

Bershka gives customers in the UK 30 days to return most items:

The 30 days are counted from the date of the shipping confirmation email.
This covers both your legal 14-day “cooling-off” period for online orders and extra days added by Bershka.
Returns must be communicated and sent within this 30-day window.

If you try to return items after 30 days, Bershka can refuse the return, so it’s smart to check the date on your shipping
confirmation and act sooner rather than later.

Condition Rules: When Bershka Will Accept a Return

Bershka is quite clear on the condition your items need to be in:

Products must be in perfect condition.
They must still have their original tags and be unused.
No washing, alterations, or visible wear beyond a simple try-on.
No marks, stains, heavy perfume, pet hair or other signs of use.
Any special packaging (fabric bags, special boxes, suit carriers, accessories) has to be returned as well, in the same condition.

If items are returned damaged, soiled or obviously worn, Bershka can deduct money from your refund to reflect the loss of value, or in serious cases refuse the return.

Items You Can’t Return for Change of Mind

Some things simply aren’t returnable just because you changed your mind. Bershka’s UK shopping guide and terms list several
categories that are excluded:

Non-Returnable Items

Personalised items
Lingerie
Earrings
Hair items (for example hairbands, clips, scrunchies)
Caps or hats
Printed on demand items
The Bershka Print Shop products

Special Conditions for Certain Products

Swimwear: must include the hygiene sticker.
Accessories: must be returned with full original packaging and be unused.
Fragrances and beauty: must be in their original, unopened packaging.
Packs and multipacks: must not be separated and must be returned with all pieces in the original packaging.

For hygiene-type items, if seals or stickers are broken (for example on underwear, swimwear, earrings, hosiery, socks or fragrances),
Bershka treats them as non-returnable unless there is a genuine fault.

Return Methods for UK Online Orders

For orders made on Bershka.com and delivered to a UK address, you have three main ways to send things back:

In-store return (free)
Drop-off return (collection point)
Home collection by courier

All of these require you to pack items properly and follow the instructions in the “My Account > Returns” section or in your
confirmation emails.

1. Free In-Store Returns (UK)

The easiest and cheapest method for most people is returning items to a Bershka store.

You can return any item from your online order to any Bershka store in the UK.
You must bring:
- The item(s), and
- The e-ticket attached to your Shipping Confirmation email (on your phone or printed).
This method is always free — there is no return fee for in-store returns.

Orders Placed on an In-Store Device and Paid at the Till

If you used a Bershka store device to place your order and paid at the till (rather than online at home):

Returns for those orders can only take place in a Bershka store in the UK.
You cannot use Drop-off returns or the UK Post Office / Royal Mail method for these purchases.

2. Drop-Off Returns (UK Collection Points)

If visiting a store is a hassle, you can send items to Bershka via a collection point.

Sign into My Account > Returns on Bershka.com.
Request a Drop-off return for the order you’re sending back.
Choose your nearest collection point from the list provided.
Prepare your parcel:
- Pack the items in their original packaging if you still have it, or a sturdy alternative.
- Make sure everything is sealed securely.
Attach the postage label sent to you (or use the QR code process if that’s how Bershka sets it up).
Take the parcel to the collection point you selected.

Drop-off returns are not free:

The Drop-off method has a £1.95 return fee per return.
If you make a second Drop-off return for more items from the same order, another £1.95 fee applies.
This cost is deducted from your refund rather than paid at the counter.

You must not use this Drop-off option for items that were paid for at a store till after ordering on an in-store device — those must be taken back to a store.

3. Home Collection by Courier

If you don’t want to carry a parcel anywhere, you can arrange for a courier to collect from your home.

Request a Home Collection through the “My Account > Returns” section.
Pack items using the original packaging where possible, and seal the parcel securely.
The courier normally collects the parcel the next day.
If you are not at home, they may leave a return label so you can drop the parcel at a collection point instead.

Home collection is more expensive:

The Home Collection return method has a cost of £6.95 per return.
This amount is deducted from your refund.

If you decide to return items using your own courier or freight collect, Bershka will not cover those costs and may pass on any
extra charges they incur.

Returns from UK Post Office / Royal Mail Collection Sites

Bershka’s UK terms also mention a return route using Post Office or Royal Mail collection sites, which works similarly to Drop-off
returns:

Through the “My Account > Returns” area you request a returns label for Royal Mail.
You attach the label to your parcel and take it to your local Post Office or Royal Mail collection site.
This method is only available when returning items from the original UK mainland delivery address.
The cost of this Drop-off style return is also charged as a fee and deducted from your refund, in line with the figures in the Help section.

Exchanges: How They Work

Bershka treats online purchases mostly as returns rather than direct online exchanges, but exchanges are still possible under
certain conditions:

Exchanges must always be done in a physical store.
They follow the same rules as returns:
- Items must be in perfect condition, with tags and packaging.
- They must be within the 30-day window.
If you want to change to a completely different product, Bershka usually requires you to:
- Return the original item, then
- Place a new order for the replacement item online or in store.

Refunds: How and When You Get Your Money Back

Once your return reaches Bershka and they have checked the items, they process your refund. Here’s what to expect:

Method: Refunds are made using the same payment method you used for the purchase (card, PayPal, etc.).
Gift receipts: If you return items with a gift receipt, the refund is made via a credit receipt or voucher, not back to the payer’s bank card.
Timing:
- Bershka must refund you within 14 days of being told you are cancelling your contract, but they can wait until they:
- Receive the items back, or
- Receive proof that you have sent them back — whichever comes first.
Delivery charges:
- If you exercise your legal right to withdraw within the statutory period and return all items from the parcel, Bershka refunds the item cost and the standard delivery charge to the original address.
- They do not refund any extra paid for enhanced shipping (for example, express delivery).
Return costs:
- Fixed return costs (for example the £1.95 Drop-off fee or £6.95 Home Collection fee) are deducted from the refund where applicable.
- If you send items back freight collect or via a method not offered by Bershka, they can deduct any costs they incur.

Your bank or card provider may then take a few extra working days to show the refund on your statement.

Faulty or Defective Items

When a product is faulty, damaged, or not as described, Bershka’s policy is more generous than for simple change-of-mind returns.

If you receive a defective item, you should:
- Contact Bershka via their website form, customer-service phone number or email, and
- Return the item using in-store return or courier return as described in their policy.
You should provide proof of purchase (for example, a copy of the e-ticket from your Shipping Confirmation).
Once Bershka examines the item and agrees it is defective, they will:
- Provide a full refund of the item price, and
- Refund your delivery charges as well.
The refund for faulty items is paid using the same method you used originally.

These rules sit alongside your normal UK consumer rights, which always protect you if goods are not of satisfactory quality,
not as described or not fit for purpose.

Quick Bershka UK Returns FAQ

How long do I have to return an order?
You have 30 days from the date of the shipping confirmation email to return most items, as long as they’re unused, in perfect condition and not in an excluded category.
Are returns free?
In-store returns in the UK are always free. Drop-off returns carry a £1.95 fee per return, and Home Collection costs £6.95 per return, both deducted from your refund.
Can I return online orders to a Bershka store?
Yes. You can take items from your online order to any Bershka store in the UK with your e-ticket from the Shipping Confirmation. Orders placed on an in-store device and paid at the till must also be returned in store.
What items can’t I return?
You can’t return personalised items, lingerie, earrings, hair items, caps or hats, printed on demand items or Bershka Print Shop products for change-of-mind reasons. Swimwear, accessories, fragrances and beauty products have extra rules, especially around hygiene stickers and unopened packaging.
Do I get my delivery costs back?
If you cancel within the legal withdrawal period and return all items from the parcel, Bershka refunds the product value plus the standard delivery charge to the original address, minus any fixed return costs if they apply. Extras for faster delivery are usually not refunded.
How long will my refund take?
Bershka aims to refund you within 14 days of being informed that you’re cancelling, once they’ve received the items or proof that you’ve sent them back. Your bank or card provider can then take a few more days to show the money.

Summary

In short, Bershka’s UK return policy gives you a 30-day safety net, free returns in store and paid courier choices for
drop-off or home collection. Keep items unused, in perfect condition and within the deadline, watch out for the hygiene-related
exclusions, and use the official return routes listed in your account. Do that, and getting your money back from Bershka is usually
straightforward.