Arket Return Policy: 30-Day Returns, Fees & Refunds Explained

Ordered something from Arket and it’s not quite right? Maybe the fit is off, the colour feels different in real life, or you just changed your mind. Arket’s UK return policy is fairly straightforward: you usually have 30 days to send things back, but there are different rules for sale items, online vs in-store purchases, and a small return fee for most postal returns.

Key Facts at a Glance

Standard window: You have 30 days to return most items if you change your mind.
Sale items: Upcoming seasonal sale purchases get a shorter 14-day return window.
Return fee (UK online orders): Most postal/courier returns cost £3 per order.
In-store returns:
- Full-price online orders can be returned free in UK stores.
- Sale items bought online cannot be returned in store.
- Store purchases can only be returned in store.
Condition: Items must be in the same condition you received them in – unworn, unwashed, and carefully handled.
Hygiene exclusions: Opened underwear, some swimwear, piercing jewellery, and bath & body products are not returnable for change of mind.
Refund timing: Returns can take up to 14 days to be received and processed, and refunds are sent to your original payment method.

Return Time Limits

Standard 30-Day Return Period

For most Arket UK orders, you have 30 days to return items if you simply change your mind. The clock starts from the day you receive your order. As long as you’re within that period and your items are in good condition, you can send them back for a refund (minus any applicable return fee).

Shorter Returns for Sale Items

Arket is updating its policy for sale purchases: once the new rule kicks in for seasonal sales, you’ll have 14 days from the day you receive your order to decide whether to keep or return sale pieces. So if you’re shopping during a big sale, don’t leave it too long to try everything on.

Holiday / Festive Returns

For the festive season, Arket extends the return window for gift shopping. For example, purchases made online between 15 November and 15 December can be returned up to 15 January of the following year. Orders placed from 16 December onwards usually go back to the standard 30-day rule.

How to Return UK Online Orders

Every parcel comes with a return form. You’ll need this to send anything back.

Fill in the return form
Tick the items you’re returning and pick a reason code. If your order spans several parcels, you can send products from different orders in one box, but make sure you include the return form(s) for every order number inside. The return fee is charged per order, not per parcel.
Pack your items securely
Put the items (with tags still attached) back into their bags or boxes, then into a sturdy outer box or the original Arket parcel. Make sure everything is clean and folded so it arrives in good condition.
Choose a return method
For England, Wales & Scotland, you have several options (typically £3 per order):
- InPost Locker/Shop – create a QR code via the InPost portal, drop off at a locker or shop; no printer needed.
- Evri drop-off – take your parcel to an Evri ParcelShop using the returns label.
- Evri home collection – stick the Evri label on and book a collection, or drop at a ParcelShop.
- Express orders via UPS – if your order arrived with UPS Express, it must be returned via UPS using a generated return label.
For Northern Ireland, returns go back via UPS only, with the same £3 fee per order.
Keep your proof of drop-off
Always keep the drop-off receipt or collection slip until your refund comes through. If there’s ever a delay, Arket will ask for this as proof.

Arket aims to process your return within about 14 days of you sending it back. Once it’s handled, you’ll get a confirmation email and then your bank or card provider takes over.

Returning Online Orders to Arket Stores

In the UK, you can return some online purchases directly to Arket stores, but there’s one important limit:

Full-price items purchased online can be returned in-store.
Sale items purchased online cannot be returned in-store – they must go back using a postal/courier method.

To return full-price online items in store:

Bring the items in their original condition.
Bring your e-receipt or delivery note.
The refund is issued to the same payment method you used online (card, wallet, etc.).

This is usually the easiest and cheapest option for full-price orders, as there’s no £3 return fee when you return in store.

Returns for In-Store Purchases

Things bought in a physical Arket shop work slightly differently:

Store purchases can only be returned in store – not by post via the online return centre.
Take the items back to an Arket store in the same country with your receipt or proof of purchase.
The standard 30-day time limit applies for change-of-mind returns (unless extended for holiday shopping).
Refunds are made to the original payment method.

If you bought an Arket product somewhere else (for example another retailer or platform), it has to be returned with that retailer – Arket won’t refund items they didn’t sell you directly.

What Condition Do Returns Need to Be In?

Arket’s rule is that items must be returned in the same condition they were in when you received them. That means:

No signs of real wear – just the kind of trying-on you’d do in a fitting room.
No washing, no alterations, no visible damage.
No stains, marks, heavy perfume, pet hair or other signs of use.
Original tags and labels attached wherever possible.

If an item comes back damaged, soiled, washed, altered or clearly worn, Arket can reduce your refund by an amount that reflects the reduced value of the product. In other words, if they can’t sell it as new, you may not get a full refund.

Hygiene & Non-Returnable Items

For health and hygiene reasons, some products can’t be returned if their seals or protective packaging have been opened.

No change-of-mind returnsonce the seal is broken for:
- Certain underwear items
- Some swimwear (especially if hygiene stickers are removed)
- Piercing jewellery
- Many bath and body products once unsealed
These items can still be returned if they are faulty or not as described, but not just because you changed your mind.

If you’re unsure whether something is sealed or non-returnable once opened, check the product page and your paperwork, and keep hygiene seals intact until you’re sure you want to keep the item.

Refunds: How and When You Get Your Money Back

Once your return arrives and is approved:

Arket processes the return within about 14 days of you sending it back.
You receive a confirmation email when your refund is issued.
Refunds are always made to the same payment method you used when purchasing.
If you used an Arket Archive Resale voucher, you may need to contact Customer Service so they can help with the refund for that part of the payment.

After Arket sends the refund, it’s over to your bank or card provider, who may take a few extra working days to show the money on your statement.

Faulty, Damaged or Incorrect Items

Everything above mainly covers “change of mind” returns. If something is actually wrong with your order, your rights are stronger.

If an item is faulty, damaged or not what you ordered, note it on the return form as a faulty/incorrect item.
Pack and return it using one of the listed methods, or contact Customer Service first if you’re unsure.
When Arket confirms the issue, they’ll normally offer:
- a full refund, or
- a replacement (by placing a new order) if stock is available.
For genuine faults or shipping mistakes, you shouldn’t be left out of pocket for return costs when you follow Arket’s instructions.

This sits alongside your usual UK consumer rights, which always protect you against faulty or mis-described products.

Quick FAQ: Arket Return Policy (UK)

How long do I have to return items?
For most purchases you have 30 days from the day you receive your order. Sale items from seasonal sales have a shorter 14-day return window.
Are returns free?
In-store returns of full-price online orders are free. Most postal or courier returns in the UK carry a £3 fee per order, which is deducted from your refund.
Can I return online sale items in store?
No. Sale items bought online can’t be returned in-store. They must be sent back using one of the postal/courier options.
Can I return store purchases by post?
No. Store purchases can only be returned in store – they don’t go through the online returns centre.
Can I return underwear, swimwear or beauty products?
Only if the hygiene seal is still intact and the product is unused, or if the item is faulty. Once the seal is removed, many of these items are non-returnable for change-of-mind reasons.
How long will my refund take?
It can take up to 14 days for Arket to receive and process your return, then a few more working days for your bank or card provider to show the refund.
Does this affect my legal rights?
No. Arket’s policy runs alongside your normal UK consumer rights for online shopping and faulty items – it doesn’t replace them.

Summary

In short, Arket gives you a clear 30-day window to send back most items, with a shorter period for sale pieces and a small fee for most UK postal returns. Keep your items in the same condition you received them, hold onto your return receipt, and use free in-store returns for full-price online orders where you can. Do that, and getting a refund from Arket is usually straightforward.