Anthropologie Return Policy (Guide for Tier 1 Shoppers)

Shopping at Anthropologie means access to unique clothing, accessories, and home décor—but sometimes a return or exchange is necessary. Whether you purchased online or in-store, knowing the details of Anthropologie’s return policy helps you avoid surprises and shop with peace of mind. This comprehensive 2025 guide explains exactly how returns work in the US, Canada, UK, Australia, and other Tier 1 countries.

How Long Do You Have to Make a Return?

Anthropologie provides a standard 30-day return window for most merchandise. This means you have 30 days from the date of delivery (for online orders) or purchase (for in-store shopping) to return items for a full refund to your original payment method.

After 30 days: Most items can still be returned up to 60 days from purchase, but you’ll receive store credit (merchandise credit) instead of a refund.
Holiday season: Items bought as holiday gifts (typically between November and December) often qualify for extended returns, usually through mid-January. Always check your receipt or the Anthropologie website for the specific year’s holiday window.

What Items Can Be Returned?

Clothing, shoes, and accessories (unworn, unwashed, with tags attached)
Home décor and gifts (unused, in original packaging when possible)
Full-priced and most sale items, unless marked “final sale”
Online orders, in-store purchases, and curbside pickups

What Cannot Be Returned?

Items marked as “final sale” at checkout or on the receipt
Personal care, beauty, or opened fragrance products
Used or worn items (unless defective)
Gift cards
Furniture and oversized items may have stricter rules—see below for details

How to Make a Return: Step-by-Step

Gather your items and proof of purchase.
- Original receipt, packing slip, or order confirmation (for online orders)
- Bring a government-issued photo ID if requested in-store
In-store returns: Bring items to any Anthropologie location within 30 days of purchase (or delivery for online orders). Store staff will process your refund to the original payment method if you’re within the window, or issue merchandise credit after 30 days but within 60 days.
Online returns: Log in to your Anthropologie account or visit the returns portal. Print the prepaid return label (return shipping may be free for US orders; charges may apply in other countries or for large items).
- Pack your items securely in original or suitable packaging
- Affix the return label and drop the package off at the designated carrier
- Allow up to 2–3 weeks for the return to be processed and the refund issued, depending on shipping times
Returning furniture or oversized items: These must be arranged via Anthropologie customer service, and may be subject to restocking fees or special shipping costs. Inspect all large pieces upon delivery and report damage within 24 hours.

Important Details for Refunds & Credits

Refunds go to the original payment method (credit card, PayPal, Apple Pay, etc.) if returned within 30 days
Returns after 30 days (up to 60) receive a merchandise credit, usable in-store or online
Gift returns with a gift receipt are issued as merchandise credit
Original shipping charges are non-refundable, unless the item was incorrect or damaged when received
Return shipping may be free or discounted for US online orders; international shoppers may pay for return shipping

Exchanges

Anthropologie recommends returning your item for a refund, then placing a new order for the desired product. In-store, direct exchanges are possible if the new item is in stock.

Frequently Asked Questions

Can I return an online order to a store? Yes, most online purchases can be returned to any Anthropologie store within your country, with your packing slip or order confirmation and original payment card.
Are there extended returns for the holidays? Yes, most holiday purchases have a return window into January—check your specific receipt or Anthropologie’s website for each year’s dates.
What if I lost my receipt? Store staff can often look up your purchase with your card or order number; otherwise, you may receive merchandise credit at the item’s current price.
Can I return furniture or oversized décor? Yes, but you must contact Anthropologie customer service to arrange pick-up or shipment. Fees and stricter timelines may apply.
Are international returns different? Yes, policies for Canada, the UK, and Australia may have different return shipping fees and timelines. Always use your country’s official Anthropologie website or customer service portal for details.
Can I return a gift? Yes, with a gift receipt you’ll get store credit for the current value of the item. Without a receipt, a return is possible at the manager’s discretion (usually as merchandise credit).

Tips for a Smooth Anthropologie Return

Open and inspect your order as soon as it arrives, and try on clothing before removing tags
Keep your receipts and order confirmation emails for easy proof of purchase
Do not remove tags until you know you’ll keep the item
For returns by mail, use the provided label and track your shipment
Check the return window for furniture or special items before purchase
Contact customer service for exceptions, especially for defective or damaged goods

Summary: Anthropologie’s Return Policy is Shopper-Friendly

Anthropologie makes returns relatively easy for most products, with a fair 30-day refund window and a 60-day store credit option. Just remember to keep items in new condition, save your receipts, and be mindful of exceptions for furniture and “final sale” items. If you have questions or need help with a special return, their customer service team is ready to assist.

With these details, you can shop Anthropologie in 2025 knowing that returns, exchanges, and refunds are clearly explained and accessible.