Allbirds Return Policy (Guide): Returns, Exchanges, Refunds & Regional Rules

Allbirds is known for its comfortable, sustainable shoes and apparel. But sometimes a size isn’t right, the fit feels off, or the style isn’t what you expected once you’ve worn it at home. That’s where the return policy comes in.

This guide explains Allbirds’ return policy in clear, detailed terms across regions — including the United States, Canada, the United Kingdom, the European Union, Australia, New Zealand, and other global markets. You’ll learn how long you have to return items, what condition they must be in, whether returns and exchanges are free, how refunds work, special holiday extensions, non-returnable items, gift returns, and practical tips to make the process smooth.

Allbirds Return Policy – Quick Overview

• Standard return window: Usually 30 days from delivery for items purchased on Allbirds’ official online store.
• Condition: Items must be unused, unwashed, with tags attached and in their original packaging.
• Free returns: Many regions offer free return shipping or free returns in stores where supported.
• No direct online exchanges: Allbirds typically requires you to return for a refund and then place a new order for the replacement item.
• Gift returns: Gift recipients can return items using the same policy when provided with the gift order number and original email.
• Holiday extensions: Around major seasons, Allbirds often extends the return window for gift purchases.
• Non-returnable items: These include clearance/final sale items and, in some regions, certain hygiene or promotional products.

Allbirds’ policy can vary by market, so below we break down the details for each major region.

Allbirds Return Policy – United States (allbirds.com/us)

Standard Return Window

For purchases made on Allbirds’ U.S. online store:

• You have 30 calendar days from the date of delivery to return eligible products for a refund.
• This applies to footwear, apparel, socks, and accessories bought on Allbirds’ official U.S. site.
• Your return must be initiated online through the returns portal or returned in person at participating Allbirds retail stores (where in-store returns are supported).

Condition Requirements

To receive a full refund in the U.S.:

• Items must be in brand-new condition: unworn, unwashed, and unused.
• Tags must still be attached.
• Footwear should show no signs of wear on the soles or uppers; you may try them on indoors on clean surfaces only.
• Apparel must be unwashed with all original packaging and hangtags.

If products show visible wear, dirt, or damage, Allbirds may refuse the return or issue a partial refund based on reduced resale value.

How to Start a Return (U.S.)

1. Go to the Allbirds returns portal linked from the Allbirds U.S. site.
2. Enter your order number and the email address used to place the order.
3. Select the item(s) you want to return and choose your reason for returning.
4. Allbirds generates a prepaid return label (usually via USPS or UPS) and instructions.
5. Pack the items securely in their original box and packaging, attach the return label, and drop off at the carrier location.

In many situations Allbirds provides the prepaid label at no cost to you as long as the return is within the 30-day window. In some rare situations, such as certain promotional items or special campaigns, return options may differ — check the return portal for details on your order.

Return Shipping Costs

In the U.S.:

• Allbirds typically offers free return shipping via a prepaid label if you start your return through the returns portal.
• If you choose to ship via your own carrier, those costs are your responsibility.
• Original shipping charges (the cost to send your order initially) are generally non-refundable unless the item was defective or Allbirds shipped the wrong product.

Refund Timing

• Once Allbirds receives and inspects your returned items, refunds are typically processed within 7–10 business days.
• Refunds are issued to the original payment method.
• Your bank or card provider may take an additional 2–5 days to post the credit.

Exchanges (U.S.)

Allbirds generally does not support direct online exchanges. If you want a different size, colour, or style:

1. Return the original item for a refund within the return window.
2. Place a new order for the replacement item you want.
3. To minimise shipping time, you can place the replacement order before shipping the return, but the refund occurs only after the return is processed.

Gift Returns (U.S.)

If you received Allbirds as a gift and want to return it:

• You can return it within the same 30-day return window using the order number and email from the original purchase.
• If you don’t have the email, contact Allbirds Customer Support with the order number and relevant details to begin the return.
• Refunds for gift returns may be issued as a store credit or original payment refund depending on the original payment method and local policy.

Non-Returnable Items (U.S.)

• Clearance / Final Sale: Items marked “Final Sale” at checkout are not eligible for return.
• Products that are visibly worn, washed, or damaged beyond light indoor try-on.
• Customised or personalised items (if offered through specific campaigns).

Allbirds Return Policy – Canada (allbirds.com/ca)

Return Window & Eligibility

For purchases made on Allbirds’ Canadian site:

• Eligible products can be returned within 30 days from the date of delivery.
• Items must be returned in original, unused condition with tags attached.
• Return requests are started through the Allbirds Canada returns portal.

Condition Requirements & Process (Canada)

• Products must be unworn and unwashed.
• Shoes should be tried on indoors only.
• Return labels and instructions are generated online.
• Allbirds Canada often provides a prepaid return label at no extra cost if you use the returns portal.

Shipping & Refunds (Canada)

• Free return shipping is often offered via the provided label.
• If you choose your own carrier, you pay the shipping cost.
• Refunds are issued to the original payment method within about 7–10 business days after receipt and inspection.

Exchanges & Gift Returns (Canada)

• Direct online exchanges are not typically offered — return for refund then reorder.
• Gift returns follow the same 30-day window with appropriate order information.

Allbirds Return Policy – United Kingdom (allbirds.co.uk)

Return Window

For orders placed on Allbirds UK:

• Typical return window is 30 days from delivery.
• Items must be returned in original packaging, unworn and unwashed, with tags attached.
• Returns can be initiated via the Allbirds UK returns portal.

Free Returns & Process (UK)

• Allbirds UK generally provides free return labels through partners such as Hermes, DPD, or Royal Mail depending on region.
• Pack items securely in their original box, attach tags, and use the return label.
• Drop off at the specified carrier location.

Refund Timing (UK)

• Refunds are usually processed within 10–14 working days after the return is received and inspected.
• Refunds go back to the original payment method used at purchase.

Exchanges & Gift Returns (UK)

• No direct online exchanges — return then reorder.
• Gift returns are handled with original order details within the return window.

Legal Right to Cancel (UK/EU)

In the UK and EU, customers also have a separate statutory right to cancel a distance sale (generally within 14 days from receipt), which is a legal right independent of Allbirds’ own 30-day policy. This means if you change your mind within that statutory period, you can return the item even if the store’s own timeframe is structured differently.

Allbirds Return Policy – European Union (allbirds.eu)

Return Window & Statutory Rights (EU)

• Allbirds EU customers typically have 30 days from delivery to return eligible products through the store policy.
• In addition, most EU countries grant a legal 14-day statutory cancellation right for distance sales, which comes from consumer protection law — this is separate from Allbirds’ own policy and can allow returns within that statutory period.

Condition & Process (EU)

• Same condition rules apply (unused, unwashed, original packaging, tags attached).
• Returns are started online via the Allbirds EU returns portal.
• Free return options are often provided through local partners depending on country.

Refund Timing (EU)

• Refunds are typically issued within 10–14 working days after Allbirds receives and inspects the products.
• Refunds go back to the original payment method.

Allbirds Return Policy – Australia & New Zealand

Return Window

For orders placed on Allbirds Australia or New Zealand sites:

• Customers generally have 30 days from delivery to return products.
• Items must be unworn, unwashed, and returned with tags attached.

Return Shipping & Costs

• Allbirds often provides a return label with instructions for free returns if started through the returns portal.
• If you opt to use your own carrier, return shipping costs are your responsibility.

Refund Timing (AU/NZ)

• Refunds are typically processed within 7–14 business days after the return arrives at Allbirds’ facility and is inspected.

Allbirds Return Policy – Other Global Regions

In other countries where Allbirds operates (Japan, South Korea, Singapore, Hong Kong, UAE, South Africa, etc.), the basic principles are similar:

• Return window: Usually 14–30 days from delivery, depending on local terms.
• Condition: Items must be unworn and returned with tags and original packaging.
• Free returns: Many regions provide prepaid return labels through the Allbirds returns portal, but some require you to cover return shipping costs.
• Refund timing: Typically within 7–14 business days after inspection.
• Exchanges: Handled as return + reorder; no direct online exchanges.
• Non-returnable items: Clearance/final sale, some hygiene-sensitive products, and promotional items as specified on the product page.

Non-Returnable Items (Global)

• Final sale / clearance: Items marked “Final Sale” or “Non-Returnable” cannot be returned once purchased.
• Products that are visibly worn, washed, or damaged beyond minimal indoor try-on.
• Hygiene-sensitive items once packaging is opened, where local policy specifies such restrictions.
• Customised or special promotional items where the product page states they are non-returnable.

Practical Tips for a Smooth Allbirds Return

• Check sizes before ordering: Use Allbirds’ fit guides and sizing tools to reduce the need for returns.
• Inspect on arrival: Check your order as soon as it arrives and start the return early if needed.
• Keep packaging: Don’t discard boxes or tags until you’re sure you’ll keep the product.
• Use the official returns portal: This ensures you get the correct label and instructions for your region.
• Try indoors only: Shoes should be worn indoors on clean floors to avoid signs of wear that might void the return.
• Track your parcel: Keep the return tracking number until your refund is posted.
• Review holiday policies: During gift seasons, Allbirds often extends the return window — check current terms when you buy.

Allbirds Return Policy – Quick FAQ

How long do I have to return Allbirds products?

In most regions, you have 30 days from delivery to return eligible items for a refund, with statutory rights in some regions (like the UK/EU) applying separately.

Are Allbirds returns free?

In many markets, Allbirds provides prepaid return labels through its returns portal, making returns free. If you choose your own carrier, return shipping costs are usually your responsibility.

Can I exchange items directly?

Allbirds generally does not support direct online exchanges. You return for a refund and then place a new order for the replacement item.

What condition must return items be in?

Items must be unused, unwashed, and with tags attached. Footwear should only be worn indoors on clean surfaces; signs of wear can lead to return refusal or partial refunds.

What can’t be returned?

Non-returnable items include final sale/clearance products, certain hygiene-sensitive items once opened, and customised or personalised items marked as non-returnable.

How long until I get my refund?

Refunds are typically processed within 7–14 business days after Allbirds receives and inspects your return, although your bank may take additional days to post the credit.