Adidas Return Policy (Guide for Tier 1 Countries)

Shopping for athletic wear, sneakers, or sports gear at Adidas is exciting—but returns and exchanges are a part of the process for most shoppers. Whether you purchased online or in-store, this up-to-date guide covers the Adidas return policy for 2025 in the United States, Canada, UK, Australia, and other Tier 1 countries. Here’s what you need to know so you can buy with confidence and return items hassle-free if needed.

How Long Do You Have to Return to Adidas?

Adidas offers a standard 30-day return window for most items, starting from the shipping date (for online orders) or the purchase date (for in-store purchases). This 30-day period covers most shoes, apparel, and accessories.

For purchases made during holiday periods, Adidas often extends the return window, allowing returns well into January for gifts bought in November or December. Always check your order confirmation or the website for current holiday extension details.
Some “Creator’s Club” loyalty members may have access to extended returns during certain promotions. Log into your Adidas account to check eligibility.

Return Policy Details: What’s Required?

Proof of purchase: Always keep your original receipt, order confirmation, or packing slip. For online returns, print your order confirmation or show it on your device.
Item condition: Returns must be unworn, unwashed, and in original condition with tags attached and original packaging included. Shoes must be returned in their original shoe box.
Return method: Online purchases can be returned by mail using a prepaid return label (when provided) or returned to an official Adidas retail store (not to outlet stores or partner retailers).
In-store purchases: Return your items to any Adidas retail location in the same country where you bought them, along with your original receipt.
Refund method: Refunds are credited to the original payment method. Without a receipt, Adidas may offer store credit at their discretion.

How to Make an Adidas Return (Step-by-Step)

Find your receipt or order confirmation and keep the item in new condition, with all tags and packaging.
For online returns:
- Visit the Adidas website or your order confirmation email for return instructions. Print the prepaid return label if one is available, or follow your local instructions.
- Pack the item securely in its original box, attach the return label, and drop it off at the specified carrier (UPS, FedEx, etc.).
- Adidas covers return shipping on most full-price online orders, but double-check if you paid for expedited shipping or ordered from outside your home country.
For in-store returns:
- Bring your item and proof of purchase to any Adidas retail store (not partner locations).
- The associate will process your refund or exchange on the spot if you’re within the 30-day window and all requirements are met.
Allow up to 7–14 business days for refunds to appear on your account, especially for mail-in returns.

Items Not Eligible for Return

Customized or personalized items (unless defective)
Items marked “final sale” or “non-returnable” at the time of purchase
Gift cards
Worn, washed, or damaged items
Products purchased from Adidas partner retailers (must be returned to the store where purchased, not to Adidas directly)

Exchanges

If you want a different size or color, Adidas recommends returning your original item for a refund, then placing a new order for the replacement. In-store, you may be able to exchange immediately if your desired item is in stock.

Common Return Scenarios & Solutions

No receipt? Adidas may provide store credit at the current selling price, but full refunds require original proof of purchase.
Received a damaged or wrong item? Contact Adidas customer service immediately. Adidas will provide a prepaid return label and ship the correct or replacement product at no cost to you.
Holiday returns: If you purchased during November or December, you likely have an extended return window, typically until the end of January. Check your specific order confirmation for the holiday policy in your region.
Returning a gift: If you received Adidas as a gift, you can return it for store credit (bring the gift receipt or packing slip if possible).
International orders: Return instructions and timelines may vary. Always use the Adidas website or customer support for your country for up-to-date procedures.

Important Tips for Easy Adidas Returns

Try on your Adidas purchase as soon as you receive it and keep the tags attached until you’re sure you’ll keep it.
Always use the official Adidas return process (online or in-store) and never send returns to partner stores or third-party retailers.
Keep your return tracking number and proof of shipment until your refund is processed.
Don’t remove or destroy the original packaging, especially for shoes, as this may void your return eligibility.
Call customer service if you have unique circumstances (like missing paperwork, lost labels, or late delivery) — Adidas support is usually helpful.

Frequently Asked Questions

Can I return online orders in-store? Yes, you can return most Adidas online purchases to an official Adidas retail store (not outlets or partner stores) within 30 days, with proof of purchase.
Are shipping fees refunded? Original shipping charges are not refunded unless Adidas sent you the wrong or a damaged item.
How long do refunds take? Allow 7–14 business days for returns to be processed and refunds to be issued, especially for returns by mail.
What if I lost my receipt? Without a receipt, Adidas may provide store credit at current pricing, but original payment refunds require proof of purchase.
Can I return custom or personalized Adidas? Only if there is a manufacturing defect; otherwise, personalized products are final sale.
Can I return products bought from other retailers? No, items bought from partner stores (like sporting goods chains or department stores) must be returned to those stores, not to Adidas directly.

Conclusion: Adidas Makes Returns Simple and Secure

With a straightforward 30-day return policy, Adidas gives you the flexibility to shop confidently, knowing you can return most new and unworn products for a refund or exchange if they aren’t right. Just keep your receipt, preserve all packaging, and act within the return window for a quick, easy process. For any special cases, holiday purchases, or questions, Adidas customer service and retail staff are available to help.

So whether you’re buying for yourself or as a gift, you can trust that Adidas stands behind its products—and your satisfaction.