Ashley Furniture Return Policy

Ashley Furniture is a household name synonymous with quality and style in the world of home furnishings. When you shop for that perfect sofa, dining set, or bedroom suite, the last thing you want is uncertainty about the return process. In this comprehensive guide, we’ll take you through the key aspects of Ashley Furniture’s return policy, providing you with the knowledge you need to shop with confidence.

A Brief Overview

Before delving into the details of their return policy, let’s take a moment to appreciate the brand itself. Ashley Furniture is one of the largest furniture manufacturers and retailers globally. Renowned for its vast selection of furniture and home decor, it offers options that cater to various styles and preferences, from modern to classic and everything in between.

The Essentials

Ashley Furniture is committed to ensuring your satisfaction with every purchase, and their return policy is designed with this principle in mind. Here are the core components of their return policy:

1. Return Time Frame: Ashley Furniture typically allows returns within 30 days of delivery or pickup. This window provides ample time to assess your purchase and decide whether it meets your expectations.
2. Proof of Purchase: To initiate a return, you’ll generally need to provide proof of purchase, such as a sales receipt or order confirmation. This helps verify the transaction and facilitates the return process.
3. Item Condition: Returned items should be in their original condition. While this doesn’t mean the furniture must be in its original packaging, it should be free from damage, stains, or excessive wear.
4. Return Method: Returns can often be done in-store or by contacting Ashley Furniture’s customer service for assistance. Depending on the situation, you may need to arrange for the return to be picked up or dropped off at a store.
5. Refund Process: Ashley Furniture typically issues refunds in the original form of payment. If you paid by credit card, for instance, the refund will usually be processed back to that card.

Understanding Special Considerations

While Ashley Furniture’s return policy generally adheres to the above guidelines, there are a few special considerations to keep in mind:

1. Mattress Returns: Mattress returns are subject to specific policies, often requiring the use of a mattress protector during the trial period. Be sure to read and understand these conditions before purchasing a mattress.
2. Custom Orders: Custom or personalized items are usually non-returnable. If you’re ordering custom furniture, it’s crucial to review the terms and conditions of the sale.
3. Warranty Claims: If you encounter issues with your furniture due to defects or damage, Ashley Furniture’s warranty coverage may apply. Be sure to understand the warranty terms associated with your purchase.

Making the Most of Ashley Furniture’s Return Policies

To ensure a smooth return experience with Ashley Furniture, consider these tips:

1. Keep Proof of Purchase: Always retain your sales receipt or order confirmation until you’re confident about keeping the purchased items.
2. Inspect Items Thoroughly: Upon delivery or pickup, inspect your furniture carefully to identify any defects or issues as soon as possible.
3. Understand Special Policies: Familiarize yourself with policies related to specific items like mattresses and custom orders to make informed decisions.
4. Act Within the Time frame: Initiate your return within the stipulated 30-day window to avoid missing the opportunity for a return or exchange.

Return Policy Table

Return Period	30 days
Return Method	Mail and in-store
Exchange Period	30 days
Refund Method	Same method as original payment