Aerie Return Policy

Aerie, the popular lingerie and lounge wear brand, has a return policy designed to ensure customer satisfaction and convenience.

Your Comprehensive Guide

Shopping for intimate apparel and lounge wear should be a comfortable and enjoyable experience. However, there may come a time when you need to return or exchange an item. To ensure your shopping experience with Aerie remains stress-free, it’s crucial to understand their return policy. This guide will take you through Aerie’s return policies and provide you with the knowledge you need to shop confidently.

A Brief Overview

Aerie, a subsidiary of American Eagle Outfitters, is a popular brand specializing in women’s lingerie, active wear, and lounge wear. Known for its inclusive size range and body-positive marketing, Aerie has garnered a loyal customer base looking for comfortable and stylish intimates.

The Essentials

Aerie’s return policy is designed with the customer in mind, aiming to ensure your satisfaction with every purchase. Here are the core components of their return policy:

1. Return Time frame: Does not provide a time frame for returns. This generous window gives customers ample time to try out their items and make a decision.
2. Proof of Purchase: To initiate a return, you’ll generally need to provide proof of purchase. This usually includes a receipt or packing slip, or you can provide the order number if you made the purchase online.
3. Item Condition: Returned items must be in their original condition with tags attached. For hygiene reasons, all underwear items should be unworn and unwashed.
4. Refund Method: Refunds are typically issued in the same form as the original payment method. If you paid with a credit card, expect the refund to be processed back to that same card.
5. Return Options: Aerie usually offers multiple return methods. These include in-store returns (if you made the purchase at a physical store) and online returns, which involve shipping the items back.
6. Special Considerations: Some items, like swimwear and clearance items, might have slightly different return policies. It’s important to understand these nuances before making a purchase.

Swimwear Return Policy

Swimwear items are subject to additional guidelines. To be eligible for a return or exchange, swimwear items should have their original price tags attached and the hygienic liner intact. This ensures that returned swimwear remains in a condition suitable for resale.

Clearance Item Return Policy

Clearance items often come with a “final sale” label, indicating that they cannot be returned. Be sure to check the status of clearance items before purchase to avoid any confusion or disappointment.

Aerie Real Rewards

Aerie Real Rewards is Aerie’s loyalty program, which offers benefits such as points for every purchase, member-only perks, and birthday rewards. Members may have access to certain promotions and return perks, so consider signing up if you’re a regular Aerie shopper.

Making the Most of Aerie’s Return Policies

To ensure a smooth return experience with Aerie, consider these tips:

1. Keep Your Receipt: Always hold onto your receipt or packing slip until you’re sure about keeping the purchased items.
2. Inspect Items Thoroughly: When you receive your order, take a moment to inspect the items carefully. This can help you identify any defects or discrepancies before the return window closes.
3. Adhere to Hygiene Guidelines: For underwear and swimwear, ensure the items remain unworn and in their original condition.
4. Check for Special Policies: Before purchasing swimwear or clearance items, understand their specific return guidelines.
5. Leverage Aerie Real Rewards: If you’re a member, explore the benefits and rewards available to you, including potential return perks.

Return Policy Table

Return Period	No time limit
Return Method	In-store and mail
Refund Method	Same method as original payment