Express Return Policy

Before we dive into the details of Express’ return policy, let’s take a moment to appreciate the brand itself. Express, founded in 1980, has become synonymous with contemporary and sophisticated fashion. With a commitment to providing high-quality clothing and accessories, Express has established itself as a go-to destination for those seeking the latest trends and timeless styles.

The Key Components

Express’ return policy is designed to provide customers with flexibility and satisfaction while upholding the company’s commitment to style and quality. Here are the essential components of their return policy:

1. Return Time Frame: Express typically allows returns within 60 days of purchase. This generous return window ensures that you have ample time to evaluate your purchases and decide whether they complement your style.
2. Proof of Purchase: To initiate a return, you’ll generally need to provide proof of purchase, such as a receipt or packing slip. This helps Express verify the transaction and process your return efficiently.
3. Item Condition: Returned items should be in their original condition, with all tags and labels attached. This ensures that the items can be resold to other customers.
4. Return Methods: Express typically accepts returns in-store or by mail. If returning by mail, Express provides a prepaid shipping label for convenience.
5. Refund Process: Refunds are usually issued in the same form as the original payment method. For example, if you used a credit card, the refund will typically be processed back to that card.

Special Considerations: Non-Returnable Items and Online Purchases

While Express aims to make returns straightforward, there are some special considerations:

1. Non-Returnable Items: Some items, such as final sale items and select accessories, may be non-returnable. Always review the return policy for these specific items before purchasing.
2. Online Purchases: If you made an online purchase and wish to return or exchange it in-store, Express typically accommodates these requests, but be sure to check the store’s policy.

Staying Informed: Express’ Resources

To stay updated on Express’ return policies and any potential changes, visit their official website. Before making a purchase or initiating a return, consult the website for the latest information.

Maximizing Express’ Return Policies

To make the most of Express’ return policies, consider these tips:

1. Keep Proof of Purchase: Always retain your receipt or packing slip until you’re confident about keeping the purchased items.
2. Inspect Items Thoroughly: Upon receiving your order or making an in-store purchase, inspect the items carefully to identify any defects or discrepancies.
3. Adhere to the Return Time Frame: Initiate your return within the 60-day window to ensure eligibility for a refund or exchange.
4. Understand Special Policies: Familiarize yourself with policies related to non-returnable items to make informed decisions.

Return Policy Table

Return Period	60 days (new, unworn and with original tags); some exceptions
Return Method	Mail, online or in-store
Refund Method	Based on original payment type