Aritzia Return and Exchange Policy: What You Should Know

Shopping at Aritzia can be exciting—those trend‑forward pieces, the curated aesthetic—but like with any wardrobe investment, there’s a chance something won’t work: the fit may be off, the color might look different in natural light, or you simply change your mind. Knowing the return and exchange policy ahead of time ensures you’re ready if that happens. Below is a full breakdown of Aritzia’s return and exchange policy: the time‑windows, conditions, exceptions, how to return items (whether online or in‑store), and tips to make it smoother on your end.

✅ The Core Time Windows

Here are the key timeframes to keep in mind—different depending on whether you bought online or in‑store, and whether the item is full‑price or discounted.

• Online purchases (regular‑priced items): You can return for a full refund to the original payment method **within 14 days** from the shipping date. After that, but within **30 days** from the shipping date, you may return or exchange for **merchandise credit** (via a digital gift card). After 30 days, Aritzia will no longer accept returns.
• In‑store purchases (regular‑priced items): You can return for a full refund (to your original payment) within **14 days** of purchase. Within **30 days** of purchase, you can return for merchandise credit or exchange. After 30 days from purchase, returns may not be accepted.

Those numbers are for regular‑priced items. Discounted items have more restrictive rules (see below).

🔍 Policy for Discounted, Sale & Final‑Sale Items

If you’re buying from a sale or clearance, Aritzia’s policy shifts.

• Sale items that are discounted less than 50%: For online purchases you may return within 14 days of shipping date—but only for merchandise credit (not for full refund) if returned within that timeframe. Exchanges are possible in store for some items.
• Sale items discounted 50% or more: These are deemed **final sale**—not eligible for return or exchange.
• In‑store sale purchases: In many cases sale/discounted items purchased in store are final sale—meaning no standard returns for change of mind.

📦 How to Return or Exchange Your Item

Online purchase returns

If you bought an item via aritzia.com, you can either mail it back or in many cases return it in‑store (depending on item type). The process generally is:

1. Log into your Aritzia account and go to Order History; if you checked out as a guest you’ll need to use the order tracking form.
2. Select the “Return Items” option next to your order. Fill out the return request form.
3. Once approved you’ll receive a return confirmation email which includes either a QR code or a printable shipping label.
4. Pack your item(s) securely, include original packaging if available. Seal the box and either drop off at FedEx (if label provided) or take to the store if returning in‑store was allowed for your item.
5. Once Aritzia receives and inspects the return, you’ll be refunded (if within 14 days) or issued merchandise credit (if within 30 days) depending on the type of purchase. Processing may take about a week to ten days after they receive the item.

Important note: If you checked out as a guest (no account), a postage fee (in the U.S.) of $8.00 (plus applicable taxes) may be deducted from your refund. If you were signed into your account during purchase, there is typically no return postage fee.

In‑store purchase returns or exchanges

If you made the purchase at an Aritzia boutique:

• Return to the boutique in the country where you made the purchase. Bring your receipt and the item in the original state.
• Within 14 days: you can return for a full refund (regular‑priced item). Within 30 days: you can return for merchandise credit or exchange (regular‑priced item).
• After 30 days: returns may be refused at store discretion.

Exchanges

For exchanges:
– Online purchases can be returned and then you can place a new order for the item you want (size, color change). Direct “swap” may not always be offered.
– In‑store purchases often allow exchanges within the 30‑day timeline (for regular‑priced items).

⚠️ Conditions & What You Must Meet

Even if you’re within the time window, the item must meet certain conditions so it can be accepted.

• The item must be unworn, unwashed, undamaged, and must have all original tags attached.
• Swimwear: liner must be attached. Shoes must be returned in the original box.
• You must present a valid receipt (or order confirmation if online). Without proof of purchase, you may still get store credit but refund to original payment may not be guaranteed.
• The following items are final sale and not eligible for return or exchange:
  • Sale items marked at 50% off or greater
  • Intimates and shapewear
  • Hosiery
  • Face masks
  • The “Super Puff™ Personalized” items

📋 How Refunds or Credits Are Handled

Here’s what you can expect once your return is accepted:

• If you return within 14 days (online regular‑priced) or 14 days in‑store (regular‑priced), you’ll receive a refund to your original payment method.
• If you return after 14 days but within 30 days (online) or 30 days (in‑store) for regular‑priced items, you’ll receive a digital gift card (merchandise credit) for the amount you paid.
• If you are returning a sale item (discount less than 50%) your refund will be issued as merchandise credit only—not to original payment.
• If you are returning a sale item discounted 50% or more (final sale), you cannot return it.
• If you bought as a guest online, be aware of the $8 postage deduction in U.S. if you’re returning.

🧠 Smart Tips for a Smooth Return Experience

Make the process easier (and less stressful) with these suggestions:

• Keep all tags and original packaging. If you’re unsure you’ll keep something, don’t remove tags, don’t wash or wear it outside extensively. That way you keep the return option safe.
• Do your fit test quickly: As soon as your order arrives, try it on at home, check color under your usual light, pair it with items you already own. If it doesn’t work, initiate return while you’re well within the 14 or 30‑day window. The sooner you decide, the fewer issues.
• Return online purchases in‑store if you have a boutique nearby: If your item is eligible, returning in‑store may save you shipping time and make the process faster. But check that your item qualifies for in‑store return (some swimsuits/accessories only online return).
• Check the discount/“sale” status before you buy: If you’re buying an item on sale, especially one with deeper discount, know you’re likely restricted to store credit only and may have limited time to act. Many customers report being surprised by this.
• Keep your receipt or save your order confirmation email: Especially for in‑store purchases, the receipt is required for a refund to original payment. Without it you may get credit only.
• If you used PayPal, Afterpay, Klarna or other instalment services: Be aware the refund may go back to the same payment method and if you’re returning in‑store but bought online via PayPal, different rules may apply.

🔍 Frequently Asked Edge Cases

Can I mix items from multiple orders into one return?
For online returns, you usually start the return form per order in your account. Combining orders may complicate things; always use the return form for the specific order.

What about international purchases or if I bought outside my country?
Aritzia has regional policies (Canada vs U.S.), so returns outside your country of purchase may require contacting customer service or special shipping. Always check the “Shipping & Returns” page for your region.

I bought an item online with expedited shipping—do I still have 14 days or does shipping day count?
Yes you still have 14 days from the shipping date (not the date you received it) for a full refund online. That means shipping transit eats into your window.

🎯 Final Thoughts

In essence: Aritzia aims to give you reasonable flexibility—but with clear boundaries. If you buy a regular‑priced item, act within 14 days for full refund, within 30 days for store credit. If it’s on sale (especially heavy discount), your return rights shrink—often store credit only, and some items may be final sale. The item must be in like‑new condition, tags attached, receipt or proof of purchase available. If you keep that in mind, you’ll avoid surprises.

That said, many shoppers report that Aritzia’s policy is more restrictive compared to some other retailers—especially around sale items and tight time windows. So if you’re buying something you think you may return, treat it carefully: keep tags, don’t wash it yet, try it on soon, and clearly check whether it’s “final sale” or sale discount under 50%. The policy isn’t hidden—it’s right there—but sometimes the discount/return link is easy to overlook in the excitement of the purchase.

Ultimately, if you shop at Aritzia and later decide something doesn’t feel right, you now know exactly what you’ll need to do and what to expect. Shop confidently—and if you need to return something, you’ll be better prepared.