Rothy’s Return Policy (Guide): 30-Day Returns, Exchanges & Fees Explained

Rothy’s makes returns and exchanges relatively simple, whether you decided a pair of shoes, a bag, or another item just isn’t right after all. Their official policy lets you send items back for a refund or exchange as long as you follow their rules on condition, timing, and fees.

Below you’ll find the latest, accurate details on how Rothy’s return policy works — including timeframes, return methods (in-store or by mail), fees, exceptions like final-sale items, and important steps to get your refund smoothly.

Return Window: 30 Days From Delivery

For most products bought directly from Rothy’s online store (e.g., rothys.com):

30-day return window: You can return items for a refund or exchange within 30 days from the date your order is delivered.
This applies to shoes, bags, and other wearable merchandise bought directly from Rothy’s.

There is no separate extended return window mentioned beyond this standard 30-day period, so it’s important to start your return before this window ends.

Condition Requirements for Returns

Rothy’s only accepts returns that meet these conditions:

Unworn, unwashed, and unused: Items must not show signs of wear, washing, or alteration.
Tags attached: All original tags must still be attached.
Products returned outside these conditions may be refused or may result in a partial refund.

For footwear, this means you can try them on indoors on clean floors, but outdoor wear will likely disqualify the return.

Return Methods: In-Store or by Mail

In-Store Returns

If there’s a Rothy’s retail store near you, you can often bring your order in person:

Bring your merchandise with tags, your original order info, and packing slip.
Store staff will help you process your return or exchange right there.
In-store returns typically don’t incur any return shipping fees.

Mail-In Returns

To return by mail:

Start a return online through Rothy’s returns portal with your order number and ZIP/postal code.
Choose your preferred return method (mail or drop-off at a return-partner location where available).
Print and attach the return label and drop off the package.

Rothy’s offers different options depending on your location and the return channel.

Return Fees & Refund Processing

Here’s how fees work for returns and exchanges:

No fee for mail-in exchanges: If you’re exchanging for a different size or style by mail, there’s typically no return fee.
Return fee for refunds by mail: A fee (for example, around $7.99) may be charged for mail-in refunds — this fee may be deducted from your refund.
Free returns in-store or at partner drop-off locations: These generally are no-fee returns for both refunds and exchanges.
Original shipping fees: Are usually not refunded unless the return is due to Rothy’s error (wrong item, defect).

Check the returns portal before you ship if you want to know exactly what fee applies to your method.

Refunds: When & How You’ll Get Your Money Back

Once your return arrives and is inspected:

Refunds are generally issued back to your original payment method.
It may take a few business days after Rothy’s receives your return for the refund to process and show on your account.

In-store returns may be processed immediately or within a short timeframe once the item is accepted.

Exchanges: How They Work

Rothy’s treats exchanges slightly differently:

There’s no direct one-click exchange system — you return your original item and then place a new order for the replacement size or style.
If returned by mail, exchanges are often processed without a return fee.
In-store exchanges can often be completed on the spot.

Holiday & Gift Return Extensions

During the holiday season, Rothy’s typically offers extended return dates:

Orders placed between certain dates (for example, November 6 through December 10) can often be returned or exchanged through January 10, 2026.
This applies to gifts purchased in that window as well — so gift recipients have extra time.

Items Not Eligible for Return

Even within the 30-day window, some items usually can’t be returned:

Gift cards and e-gift certificates (non-returnable).
Items marked “final sale” on the website or at checkout.
Promotional or “gift with purchase” items that were offered for free with purchase but are not eligible for normal returns.
Merchandise that has been worn outdoors, washed, altered, or does not have tags attached.

Important Notes & Tips

Try indoors first: Only test shoes or apparel on clean floors indoors to ensure they remain eligible for return.
Track your return: Keep your return tracking or receipt until your refund posts.
Wholesale purchases: Items bought from third-party sellers or wholesale partners usually must be returned to the original seller, not Rothy’s.
Contact support: If you’re unsure about eligibility, contact Rothy’s support before shipping.

Rothy’s Return Policy – Quick FAQ

How long do I have to return Rothy’s items?

You usually have 30 days from the date your order is delivered to return or exchange eligible products for a refund or new order.

Are return shipping fees refunded?

Paid shipping fees are generally not refunded, and mail-in refunds may incur a small return fee; in-store or partner drop-off returns often have no fee.

Can I exchange without returning?

No direct exchanges — you return the original item first, then place a new order for the replacement size or style.

What items are final sale?

Products marked “Final Sale,” gift cards, and certain promotional items often cannot be returned.