Clarks Return Policy (Guide): Returns, Exchanges & Regional Rules Explained

Clarks is a globally recognised footwear and lifestyle brand, with stores and online shops serving the United States, Canada, the United Kingdom, Europe, Australia, and other markets. Because Clarks products range from casual shoes and sandals to dress shoes and boots, shoppers often want to understand the return policy before they buy — especially when purchasing online and trying a new size or style.

This comprehensive guide explains Clarks’ return policy in plain language for major regions, including timelines, product condition requirements, how exchanges work (or don’t), non-returnable items, refund timing, and best practices to make your return as smooth as possible.

Clarks Return Policy – Overview

Return window: Typically 30 days from delivery for eligible online orders in many regions.
Condition: Items must be unworn, unwashed, undamaged, and returned with original packaging, tags, and accessories.
Free returns: Many regions offer free returns when you use the Clarks returns portal and generated label.
No direct exchanges online: Most online orders must be returned first, then you place a new order for a different size, colour, or style.
In-store returns: Items bought in a Clarks retail store must be returned to the original store according to the store’s own policy.
Third-party purchases: Items bought from other retailers (department stores, marketplaces) must be returned according to the retailer’s policy.
Non-returnable items: Gift cards, final sale items, and some hygiene-sensitive products may not be eligible for return.
Refund method: Refunds generally go back to the original payment method once the return is received and inspected.

Clarks Return Policy – United States (clarksusa.com)

Return Window & Eligibility

For orders placed on Clarks’ official US site:

Return period: You can return most eligible products within 30 days of delivery.
Returns must be initiated through the Clarks US returns portal and shipped back, or returned in person at an eligible Clarks store if allowed by that store.
Eligible products include footwear, apparel, and accessories that are unworn, unwashed, and undamaged.

Condition Requirements (US)

To receive a full refund:

Items must be unworn, unwashed, and unused.
Original tags and labels must be attached.
Footwear should only be tried on indoors on clean surfaces; soles should not show outdoor wear.
The original shoe box and any dust bags or product accessories must be included and placed inside a shipping carton if possible.
Clarks may refuse returns that show clear signs of wear, damage, or missing parts.

How to Start a Return (US)

Go to the Clarks US returns portal and enter your order number and email address used at checkout.
Select the item(s) you want to return and choose the reason for the return.
Clarks will generate a prepaid return label and instructions for packaging and shipping.
Pack your items securely in original packaging, attach the return label, and drop the parcel at the specified carrier location.

If Clarks does not offer a prepaid return label for your order (for example, on some international shipments), you may need to arrange return shipping at your own cost.

Return Shipping & Costs (US)

For Clarks US online orders:

Clarks often provides a prepaid return label that you can print and use at no cost if you return within the standard return window.
If you choose to use your own carrier instead of the provided label, you may be responsible for return shipping costs.
Original shipping charges are usually not refunded unless the item is defective or Clarks sent an incorrect item.

Refund Timing (US)

Once Clarks receives and inspects your return, refunds are typically processed within 7–14 business days.
Refunds are returned to the original payment method used at purchase.
Your bank or card issuer may take additional days to post the credit.

Exchanges (US)

Clarks generally does not process direct exchanges online. If you need a different size, colour, or style:

Return the original item within the return window for a refund.
Place a new order for the replacement item.
To minimise wait time, you can place the new order before shipping back the original, but refunds are processed only after the return is received and inspected.

Non-Returnable Items (US)

UGift cards/gift certificates and e-gift cards.
Items marked “Final Sale” or “Non-Returnable” on the product page.
Products that show clear signs of wear, damage, or missing original packaging and tags.
Hygiene-sensitive items, if listed as non-returnable on the site or if packaging has been opened.

Clarks Return Policy – Canada (clarks.ca)

For orders placed on the official Clarks Canada website:

Return window: Usually 30 days from delivery for eligible products.
Items must be unworn, clean, undamaged, with original packaging and tags attached.
Clarks Canada may offer a free return label via its returns portal; if not, return shipping is at the customer’s expense.
Refunds are issued to the original payment method once the return is received and inspected.
Original shipping charges are generally non-refundable unless the item was defective or sent in error by Clarks.
No direct exchanges online — return and reorder.
Non-returnable items include gift cards and final sale products.

Clarks Return Policy – United Kingdom & Northern Ireland (clarks.co.uk)

Clarks UK online return policy typically works like this:

Return window: You can return eligible products for free within 30 days of delivery for most orders placed on the official Clarks UK site.
Use the Clarks UK returns portal to generate a free return label.
Items must be unworn, in original condition, with tags attached and packaging included.
Refunds usually process within about 10–14 working days after the return is received and inspected.
Original shipping charges are typically non-refundable unless Clarks shipped an incorrect or defective item.
No direct online exchanges — return first, then place a new order.
UK consumers also have separate statutory rights under UK consumer law, such as the legal cancellation right on distance sales, which may apply alongside Clarks’ own policy.

Clarks Return Policy – European Union (EU)

In many EU countries where Clarks operates a local online store:

Return window: Usually 30 days from delivery for returns under Clarks’ voluntary policy.
EU consumers also have a statutory 14-day legal cancellation right for distance sales, which is separate from Clarks’ return policy and affects how returns are processed in certain countries.
Products must be unworn, unwashed, and returned with original packaging and tags.
Clarks often provides a returns label or free return options; available carriers and steps vary by country.
Refunds are credited back to the original payment method after inspection, typically within about 10–14 working days.
Direct exchanges online are not usually offered; return and reorder required.
Non-returnable items include gift cards and final sale products.

Clarks Return Policy – Australia (clarks.com.au)

Clarks’ Australian online store usually offers the following:

Return window: Around 30 days from delivery for online purchases of eligible items.
Products must be unworn, unused, and in original packaging with tags attached.
Return shipping can vary by promotion; Clarks may provide a prepaid return label or require you to organise and pay return postage.
Refunds are issued to the original payment method once the return is received and inspected, usually within 7–14 business days.
Direct exchanges are not provided online; return and reorder instead.
Non-returnable items include gift cards, final sale items, and hygiene-sensitive products once opened.

Clarks Return Policy – Other Regions (Asia, Latin America, Middle East & Africa)

Clarks operates online stores in many other regions such as Japan, South Korea, Singapore, UAE, South Africa, and others. While specifics vary, the basic pattern is similar:

Return window: Often 14–30 days from delivery, but check the local return policy page for exact dates.
Items must be unworn and in original, resalable condition with tags and packaging.
Some regions provide prepaid return labels; others require return shipping at your cost.
Refunds usually go back to the original payment method after inspection.
Online exchanges are normally not offered; return and reorder.
Non-returnable items include gift cards and final sale products.

Condition & Packaging Rules (Universal Requirements)

Across all regions, Clarks emphasises that returned products must be in a condition suitable for resale:

Unworn: Shoes should be tried on indoors only, and show no signs of outdoor use.
Unwashed: Apparel must be clean and free from any signs of use or washing.
Original packaging: Shoe boxes, protective wraps, dust bags, and tags must be included; for transport, the shoe box should be placed in a shipping carton to prevent damage.
Tags and labels: All original tags must remain attached.
Complete set: Any accessories, laces, inserts, or extras originally included must be returned with the item.

Non-Returnable Items (All Regions)

Gift cards and e-gift certificates.
Items clearly marked as “Final Sale” or “Non-Returnable” on the product page.
Products that are worn, damaged, or missing tags, packaging, or accessories.
Hygiene-sensitive items once packaging is opened or seals broken, where local policy lists them as non-returnable.

How Refunds Are Issued

Refund destination: Credits are issued to the original payment method wherever possible.
Timing: After Clarks receives and inspects your return, refunds typically process within about 7–14 business days (varies slightly by region).
If your original payment method is closed or unavailable, Clarks may issue an alternative refund method or store credit where permitted.
Original shipping charges are usually non-refundable unless the item was defective or sent in error by Clarks.

Practical Tips for Smooth Clarks Returns

Check sizes first: Use Clarks’ size guides and fit tools to reduce the need for returns.
Inspect on arrival: As soon as your order arrives, check it for defects so you can start a return within the window if needed.
Keep packaging: Don’t discard the shoe box, dust bag, or tags until you’re sure you’re keeping the product.
Use the official returns portal: Starting the return through Clarks’ portal ensures you get the correct label and tracking information for your region.
Track your parcel: Always keep the tracking number until you see the refund confirmed.
Try indoors: Only try shoes on indoors on clean surfaces to avoid signs of wear that could void a return.
Act early: Don’t wait until the last day of the return window — initiate your return as soon as you know you won’t keep the item.

Clarks Return Policy – Quick FAQ

How long do I have to return Clarks items?

In many regions, you have 30 days from delivery to return eligible products for a refund. Some regions may offer shorter or slightly longer windows, and statutory rights (like EU law) may provide additional cancellation rights.

Are Clarks returns free?

Clarks often provides a prepaid return label via its returns portal, especially for US, UK, and EU orders, making returns free when you use that label within the return window. If a label isn’t provided, return shipping may be at your cost.

Can I exchange my Clarks order?

Clarks normally does not offer direct exchanges for online orders. The process is to return the original item for a refund and then place a new order for the replacement size, style, or colour.

What condition must items be in?

Returned items must be unworn, unused, and in original packaging with all tags attached and no signs of outdoor wear. Shoes should be tried on indoors only.

What can’t be returned?

Non-returnable items include gift cards, final sale products, and items showing wear, damage, or missing tags/packaging. Hygiene-sensitive items may also be excluded once opened, depending on local policy.

How long until I get my refund?

Refunds are usually processed within about 7–14 business days after Clarks receives and inspects your return. Your bank or card issuer may take additional time to show the credit on your statement.