Oura Ring Return Policy: 30-Day Returns, Exchanges & Membership Tips

The Oura Ring isn’t just jewelry — it’s a health-tracking gadget you wear all day and night. But even with a sizing kit and lots of research, you might end up with the wrong size, color, or just decide it isn’t for you.

The good news: if you bought directly from Oura, you usually get a clear 30-day return and exchange window. The details depend on where you bought it (Oura’s online store vs a retailer), your country, and whether the ring is still in perfect condition.

This guide walks through how the Oura Ring return policy works right now: timelines, condition rules, exchanges, retailer purchases, business orders, and how refunds and membership tie in.

Oura Ring Return Policy at a Glance

Standard window: If you bought from the Oura online store, you can return or exchange your fully functional, undamaged Oura product for any reason within 30 days of receiving your original order.
What must be returned: Returns should include everything from the original purchase. For ring sets, that means the ring, charger and USB-C cable.
Holiday extension (2025 example): Purchases made between November 1, 2025 and December 31, 2025 are eligible for returns and exchanges until January 31, 2026.
How to return: In many countries (US, UK, Canada, Germany, Finland, Japan, Australia), you use Oura’s self-service return portal; elsewhere you contact the Member Care Team.
One shot per item: Oura allows only one return or exchange per item — once you’ve exchanged, you can’t then return that same item for a refund.
Shipping & customs: Shipping and handling charges from the original order — including customs fees — are non-refundable.
Refund timing: After your ring reaches Oura, returns or exchanges are typically processed within 14 business days, then your bank/credit card may take a few more days to show the refund.
Retailer purchases: If you bought through a retailer (Best Buy, etc.), returns and exchanges must be handled directly with that retailer.
Membership: If you return your ring for a refund, you should cancel your Oura Membership to avoid ongoing subscription charges.

Who This Return Policy Covers

1. Direct purchases from the Oura online store

The 30-day return and exchange rules apply when you purchase from the Oura online store in your region. This is the most common case: you ordered at ouraring.com, got order emails from Oura, and the ring shipped directly from Oura’s logistics partner.

Key points:

You can return or exchange a fully functional, undamaged Oura product for any reason within 30 days of receiving it.
Returns must include all items from the original order (for a ring set: ring, charger, USB-C cable).
Refunds are issued in the same currency and to the same payment method used originally.

2. Purchases from retailers

If you bought your Oura Ring from a retail partner — for example Best Buy in the US or another authorized retailer — Oura does not handle your return directly. Instead:

You must follow the return and exchange policy of that retailer.
Oura’s support site points retailer customers back to the store (in-store or online) where they purchased.
If the ring is defective, you can usually choose between working with the retailer or going directly to Oura for warranty support, depending on the situation.

So if your receipt shows Best Buy, Amazon, or another shop — check their return rules first.

3. Bulk & B2B orders

Organizations that order in bulk through Oura’s partner program have a similar but separate policy:

You’re entitled to return or exchange a fully working, undamaged Oura Ring for any reason within 30 days of receiving the order.
Returns must include the ring, charger and USB-C cable.
Shipping and handling from the original order are not refundable; refunds go back to the original payment method.

Return & Exchange Window: 30 Days + Holiday Extension

Standard 30-day policy

For direct online orders, Oura’s core rule is simple:

You can return or exchange your fully functional, undamaged Oura Ring within 30 days of receiving your original order.

“Receiving” means the day the ring is delivered to you — not the day you placed the order. Oura’s own help articles spell this out clearly.

Holiday return extension (2025 example)

During the 2025 holiday season, Oura added an extended return window:

Orders placed between November 1, 2025 and December 31, 2025 are eligible for returns and exchanges up to January 31, 2026.

This kind of seasonal extension may be updated each year, so if you’re buying during a holiday period, it’s worth checking the current “Return or Exchange an Oura Product” page to see if similar dates are listed.

What Can You Return? Condition & Completeness

To qualify for a refund or exchange, your Oura product must meet all of these conditions:

Fully functional & undamaged: No cracks, deep scratches, or signs of misuse.
All original items included: For a typical ring set, that means:
- Oura Ring
- Charging base
- USB-C charging cable
No partial returns for sets: You cannot return just the ring or just the charger from a ring set for a partial refund.
Packaging: You can use any sturdy packaging for the return as long as the ring and charger are well protected, but it’s best to keep and reuse the original box if you can.

Oura explicitly says they can’t accept partial returns on ring sets — so if you’ve lost the charger or ring, you can’t send back the remaining piece for a partial refund.

Products that can’t be returned

Some items are excluded from standard returns:

Stelo Glucose Biosensors – treated as medical devices and listed as non-returnable.
Items outside the 30-day window (unless covered by law or warranty).
Products that are damaged or missing key pieces (ring or charger) from a set.

Remember, even if an item can’t be returned for a refund, it may still be covered by Oura’s warranty if it develops a legitimate fault.

How to Start a Return or Exchange

1. Self-service portal (US, UK, Canada, Germany, Finland, Japan, Australia)

If you live in one of the supported countries, Oura wants you to use its self-service returns portal.

Basic steps:

Wait a few days after shipping: Eligible orders appear in the portal about three days after they’ve shipped.
Open the portal for your country: Choose the correct link for your region (US, Australia, Canada, Finland, Germany, Japan, or UK).
Enter your details: You’ll need:
- Your order number (format: SO-XXXXXXXX).
- The email address used for the order.
Select items to return or exchange: Choose whether you’re:
- Returning for a refund, or
- Exchanging (for a different size of the same ring).
Complete the short questionnaire: The portal may ask why you’re returning (wrong size, not as expected, etc.).
Get your prepaid shipping label: After submission, you’ll receive a prepaid return label and instructions.
Ship the ring back within 14 days: Oura asks you to send the package within 14 calendar days of starting the return.

For most returns started via the portal, you can bring your package and mobile return code to a drop-off point and they’ll print the label for you if you don’t have a printer.

2. Using the Member Care Team (other countries)

If you’re outside the self-service countries listed above, Oura handles returns and exchanges through its Member Care Team:

Contact Oura via the support site or in-app.
Provide your order number and what you’d like to do (return or exchange, and desired new size if applicable).
They’ll give you instructions and the correct return address for your region.
Oura notes that they currently cannot process returns or exchanges from Russia.

Exchanges vs Returns: Size, Color, Model

Direct exchanges

Oura’s rules around exchanges are fairly specific:

Direct Oura Ring exchanges are only available for a different size of the same ring.
If you want a different model or color, you must:
- Return your original ring for a refund (within 30 days), and
- Place a new order for the ring you want.
Only one return or exchange per item is allowed. Once you’ve exchanged, you can’t then return the replacement for a refund.

Some help articles also note that for certain generations (like Oura Ring Gen3), Oura no longer offers direct exchanges at all — you simply return the ring and place a new order if you need a different size or finish.

“Can I get a new ring before sending this one back?”

Oura’s policy is clear on this point:

They must receive your original ring first before they can place an exchange order.
They cannot hold deposits on credit cards or ship a replacement before the original arrives.
If you don’t want to wait, you can:
- Buy a new ring from the Oura online store, then
- Return the original ring for a refund.

Membership note when returning

If you’re returning your ring for a refund and don’t plan to use Oura anymore, remember:

Cancel your Oura Membership in the app settings or via the Membership Hub so you don’t keep getting billed monthly.
The hardware return does not automatically cancel the subscription.

Retailer Purchases (Best Buy and Others)

If your Oura Ring came from a retail partner:

Return and exchange requests must be made through that retailer, following their policy and time limits.
For example, Best Buy lists a standard 15-day return and exchange period for most devices, including Oura Rings bought there (longer if you’re a higher-tier member).
Oura’s help pages for “Purchases from Best Buy” confirm that you must work with Best Buy for returns or size exchanges.

Once that retailer’s return window closes, Oura can still help with warranty issues, but not a refund of the purchase price.

Refunds, Shipping Costs & Currency

When your return reaches Oura and passes inspection:

Your return or exchange will be processed within about 14 business days.
You’ll receive a confirmation email once processing is complete.
Refunds are credited to the original payment method; Oura can’t send refunds to a different card or bank account.
Refunds are issued in the same currency you originally paid in and reflect current exchange rates.

On shipping and fees:

Shipping and handling from your original order are non-refundable, including customs fees where applicable.
Replacement orders for exchanges are not supposed to incur extra customs duties; if you are charged, Oura asks you to pay first and then contact them for reimbursement.
Oura strongly recommends using tracked shipping if you’re not using their provided label, because they can’t process a refund until the product arrives at their facility.

If you don’t see your refund after a few business days from Oura’s confirmation email, they suggest checking with your bank or card issuer, as they control how fast the credit appears on your statement.

Special Cases: Ring 4 Charging Case & Stelo Biosensors

A couple of newer products have extra rules:

Oura Ring 4 Charging Case:
- Returned through the same portal or Member Care process as rings.
- Because it contains a lithium battery, your return package must include an extra battery label on the outside (provided with your return label) to meet shipping regulations.
Stelo Glucose Biosensors:
- Available only in specific regions (currently the US).
- Marked as non-returnable due to stricter medical-device guidelines.

Tips for a Smooth Oura Ring Return

Use the sizing kit first: Wear the plastic sizer for at least a day before ordering to cut down on size issues.
Keep everything together: Don’t separate the ring, charger and cable — they must all go back in one package.
Save your packaging: Reusing the original box makes it easier to protect the ring during return shipping.
Start early: As soon as you think the ring isn’t right for you, start the return or exchange process so you don’t bump up against the 30-day deadline.
Use Oura’s prepaid label: It’s tied to your return authorization and simplifies customs handling and tracking.
Track your parcel: Keep the tracking number until you see the refund or exchange confirmation email.
Don’t forget membership: If you’re returning the ring for a refund and not replacing it, cancel your Oura Membership to avoid ongoing subscription charges.

Oura Ring Return Policy – Quick FAQ

How long do I have to return an Oura Ring?

If you bought directly from the Oura online store, you can return or exchange a fully functional, undamaged Oura product within 30 days of receiving your original order. Holiday purchases may have an extended deadline (for example, late-2025 orders are returnable until January 31, 2026).

Can I exchange my Oura Ring for a different size, color, or model?

Direct exchanges are only available for a different size of the same ring. If you want a different model or color, or if your specific ring generation doesn’t support exchanges, you must return your original ring for a refund within 30 days and place a new order.

Do I have to pay for return shipping?

When you use Oura’s self-service portal in eligible countries, you receive a prepaid return shipping label. However, shipping and handling charges from your original order — including customs fees — are not refunded. If you ship on your own instead of using their label, you pay that carrier cost yourself.

What if I bought my Oura Ring from Best Buy or another retailer?

Retailer purchases follow the retailer’s return and exchange policy. For example, Best Buy’s standard return window is typically 15 days. Oura will still support warranty issues, but refunds and exchanges during the initial period must go through the store where you bought the ring.

How long does it take to get my refund?

After your ring arrives at Oura’s facility, returns and exchanges are usually processed within 14 business days. Once processed, your bank or card provider may need a few more days to show the refund on your account.

Do I need to cancel my Oura Membership if I return the ring?

Yes. Returning the ring does not automatically cancel your Oura Membership. If you’re not replacing the ring, cancel your membership through the Oura app settings or the Membership Hub so you don’t keep getting charged.