At Home Return Policy: Full Guide to Their Hassle-Free Receiptless Returns

At Home is a popular home décor superstore with giant aisles of furniture, art, rugs, and seasonal items. When you’re filling a cart with baskets, lamps, and wall décor, it’s natural to wonder: “What if something doesn’t look right once I get it home?”

The good news is that At Home has a fairly flexible return policy, including what they call Hassle-Free Receiptless Returns. But there are still important rules about time limits, non-returnable items, and how many receiptless returns you can make.

This guide walks you through the At Home return policy in clear language so you know exactly how it works before you buy.

At Home Return Policy Overview

Here’s the short version of At Home’s current return policy:

Return window: Unused items in original packaging can usually be returned within 60 days of purchase.
Insider Perks members: Get an extended window of up to 90 days with proof of purchase on file.
Refund type: Full refund when the purchase can be verified; otherwise store credit at the current price.
Receiptless returns: Allowed, but limited and subject to extra rules.
Some items are not returnable: Mattresses, box springs, items marked “All Sales Final,” and certain used or untagged products.

So yes, you do have flexibility—but it’s not unlimited. Understanding the details will help you avoid surprises at the service desk.

Return Time Limits: 60 Days vs. 90 Days

The main factor in whether you receive a full refund or store credit is time and proof of purchase.

Standard Customers (Non-Insider Perks)

You have up to 60 days from the purchase date to return unused items in original packaging.
With a receipt or verifiable purchase, you can typically receive a full refund.
After 60 days, the store can deny a return or offer only store credit at the current price, at their discretion.

Insider Perks Members

Insider Perks is At Home’s free loyalty program, and it adds extra flexibility:

Members can return items up to 90 days after purchase when the transaction is tied to their account.
Your purchases are stored digitally, which helps if you’ve lost your paper receipt.
This extra 30 days can make a big difference for larger décor projects or seasonal decorating.

If you shop at At Home even a few times a year, it’s worth linking your purchases to an Insider Perks account-just for the longer return window and easier lookup.

Receipts, Receiptless Returns, and Store Credit

Returns with Proof of Purchase

When At Home can verify your purchase, your return is straightforward.

Acceptable proof can include:
- Your printed receipt
- A digital receipt in your Insider Perks account
- Order confirmation details for online purchases
If the item is unused, in original packaging, and within 60 or 90 days (depending on membership), you’re generally eligible for a full refund to your original payment method.

Receiptless Returns

At Home advertises “Hassle-Free Receiptless Returns,” but there are limits to protect against abuse:

If a purchase cannot be verified through your Insider Perks account or receipt, you’ll receive store credit instead of a cash/card refund.
The credit is usually based on the item’s current selling price, which can be lower than what you originally paid if the item has gone on sale.
At Home allows only a limited number of receiptless returns (for example, up to three without a receipt) before they may decline further requests.
You’ll be asked for a valid ID so they can track receiptless return activity.

Whenever possible, link your purchase to your Insider Perks account or hang onto your receipt, especially for larger purchases or seasonal décor.

Items That Cannot Be Returned

A few items fall completely outside the return policy, even if you are well inside the time limit:

Mattresses and box springs: At Home does not accept returns on these items.
Pillows and cushions without tags: If the tags are removed, the store will typically not accept the return.
Items marked “All Sales Final”: These cannot be returned for refund or store credit.
Items that look used, dirty, damaged, or altered after purchase may also be refused.

For anything that could be considered bedding, upholstered, or close to the body, keep all tags attached until you’re sure the item works for your space. And always read shelf signs and product stickers—if you see “All Sales Final,” assume you’ll be keeping it.

Holiday & Christmas Merchandise

At Home is known for huge seasonal and holiday sections. Christmas items have a special rule you should know:

Christmas merchandise returned after December 25 will be refunded at the current selling price, even if you have the original receipt.

Because prices on seasonal items often drop sharply right after the holiday, waiting too long to return Christmas décor can mean getting much less back than you paid.

How to Return Items to At Home

1. In-Store Returns

Most At Home returns are handled in-store, and that’s usually the easiest option.

Bring the item you want to return, along with:
- Your receipt or Insider Perks account information, if available
- A valid photo ID (especially for receiptless returns)
Ensure the item is unused and in its original packaging whenever possible.
The associate will inspect the item, confirm eligibility, and process a refund or store credit.

Both in-store and online purchases can generally be returned in person to an At Home store, which saves you the trouble and cost of shipping a large item back.

2. Returns by Mail (Online Orders)

If you ordered from At Home online and cannot get to a store, you may be able to mail your return back.

Start the return process through your At Home online account or order history.
Follow the instructions for packaging and labeling your return.
Pack the item securely, using the original box if possible, and include any required paperwork.
Ship the package using the method specified in your return instructions.

Check the online instructions carefully to see who pays return shipping and whether any return label fees or restocking charges apply for your order.

3. Orders Delivered by Local Partners

Some At Home purchases are delivered by local partners such as Roadie, Instacart, or DoorDash. These have a specific rule:

Products delivered by local partners must be returned in-store.
You cannot ship these items back through the delivery app; bring them to an At Home store instead.

Make sure you keep your digital receipt or order confirmation from the partner service along with your At Home purchase details.

Damaged or Defective Items

If you bought something that turns out to be damaged or defective, At Home encourages you to bring it back quickly:

Return damaged or defective items within 60 days to your nearest store.
Bring your receipt or proof of purchase if you have it.
In most cases, you’ll receive a refund for the item or be able to purchase a replacement.

Inspect items as soon as you get them home—especially delicate décor, mirrors, glassware, and anything with moving parts—so you stay within the time limit if something is wrong.

No Exchanges, Only Returns

At Home does not process traditional exchanges in one transaction. Instead, they keep things simple:

You return any unwanted product that qualifies under their policy.
You then purchase the new item you want as a separate transaction.

This means the refund and the new purchase are handled independently. If your original item was discounted or on promotion, the new item will follow whatever price is valid on the day you buy it.

Condition Guidelines for Returns

To keep the policy fair, At Home does expect returned products to be in good, resellable condition:

Items should be unused and clean.
Product packaging should be intact and not heavily damaged.
Tags or labels (especially on textiles and cushions) should still be attached.
Items should not show signs of long-term use, wear, or exposure to pets or smoke.

When in doubt, think: “Would I be happy buying this item in this condition?” If the answer is no, the store may feel the same and decline the return.

Practical Tips for Hassle-Free Returns at At Home

Join Insider Perks: It’s free, gives you a longer return window, and helps track purchases digitally.
Keep your receipts (at least for a few months): Paper or digital, they’re your best friend for full refunds.
Leave tags on until you’re sure: Especially for pillows, cushions, and textiles.
Check items soon after purchase: Make sure sizes, colors, and styles work in your space while you’re still inside the 60- or 90-day window.
Act quickly on holiday décor: Don’t wait until long after Christmas if you think you may return something, or you could get only the reduced clearance price.
Return in-store when you can: It’s faster, often cheaper than mailing things back, and you can shop for replacements in the same trip.

At Home Return Policy – Frequently Asked Questions

How long do I have to return items to At Home?

Most unused items in original packaging can be returned within 60 days. If you’re an Insider Perks member and the purchase is tied to your account, you may have up to 90 days to return eligible items.

Can I return items without a receipt?

Yes, At Home allows receiptless returns under their “Hassle-Free Receiptless Returns” approach. However, if they cannot verify the purchase, you’ll receive store credit based on the item’s current price, and receiptless returns are limited in number.

Can I exchange an item at At Home?

At Home does not process direct exchanges. Instead, you return the unwanted item (if it’s eligible) and then purchase the replacement as a separate transaction.

Are there items I can’t return?

Yes. At Home does not accept returns on mattresses, box springs, items marked “All Sales Final,” and pillows or cushions that no longer have their tags. Worn, used, or heavily damaged items may also be refused.

How are Christmas items handled?

Christmas merchandise returned after December 25 is refunded based on the current selling price, even if you have the original receipt. That means if the item is on clearance when you return it, your refund will likely be lower than what you originally paid.

How do I return items delivered by Instacart, DoorDash, or another local partner?

Orders delivered through local partners must be returned in-store. Bring the items, your proof of purchase, and ID to an At Home store to complete the return.

Final Thoughts

At Home’s return policy offers a good balance of flexibility and structure. You get a generous 60-day return window—extended to 90 days for Insider Perks members—plus the option for receiptless returns backed by store credit. On the other hand, there are firm limits on certain items, holiday merchandise, and how many returns you can make without proof of purchase.

If you keep your receipts, link purchases to your Insiders account, and check your décor pieces soon after bringing them home, you’ll find that At Home’s policy makes it easier to fix those “not quite right” buys without a lot of stress.