Pull&Bear Return Policy: 30-Day Returns, Store; Drop-Off Explained

Ordered something from Pull&Bear and now you’re not sure about the size, colour or style? Before you send it back, it helps to
understand how the UK return rules work. Pull&Bear gives you up to 30 days to cancel and return most items, with
free returns in store and a paid Drop-Off option after a certain point.

Below is a clear, step-by-step guide to the Pull&Bear UK return policy for online orders and in-store purchases, including time limits,
methods, fees, exclusions and how refunds are processed.

Key Points at a Glance (UK)

Return window: You can cancel and return most orders within 30 days of your Dispatch Confirmation email.
Return methods:
- Free returns to any Pull&Bear store in the UK.
- UK Drop-Off Point returns (parcel shop / collection point) requested through your account.
- A separate option for Post Office / Royal Mail collection sites in some cases.
Drop-Off fee: If you ask for a Drop-Off return 15 days or more after receiving your order, a
£3.95 charge is deducted from your refund.
Condition: Items must be unused, not washed or altered, with tags intact and in original packaging where possible.
Hygiene exclusions: No change-of-mind returns on personalised items, unsealed media, or unsealed hygiene items like underwear, swimwear, earrings, hosiery, socks and fragrances.
Refund timing: Refunds are made to the original payment method, usually within 14 days after you notify Pull&Bear that you are cancelling and they receive the goods or proof of posting.
Faulty items: If an item is defective, Pull&Bear will refund the product price and delivery costs, and you won’t be charged the Drop-Off fee.

Return Window & Your Cancellation Rights

Pull&Bear’s UK purchase conditions give you:

Up to 30 days from the date of your Dispatch Confirmation email to cancel your order for any reason.
An additional statutory right to withdraw from your order within 14 days of delivery, which is built into that 30-day period.

In practice, that means you should:

Decide within 30 days whether you’re keeping your items.
Let Pull&Bear know you’re cancelling (for example by email or through the Returns section of your account).
Send the items back using one of the official return methods.

If you miss the 30-day limit, Pull&Bear can refuse a change-of-mind return, so it’s worth checking your Dispatch Confirmation date and acting quickly.

Condition Rules: When Will Pull&Bear Accept a Return?

For standard returns (where nothing is faulty), Pull&Bear expects items to be in a condition where they can be sold again:

Not worn, other than trying on as you would in a shop.
Not washed, altered or damaged after delivery.
No stains, heavy perfume, pet hair or visible wear.
Tags and labels intact, with original packaging and accessories where possible.

If items show more use than a quick try-on, or arrive back dirty or damaged, Pull&Bear can reduce your refund to account for loss of value,
or refuse the return entirely in serious cases.

Excluded Items: What You Can’t Return for Change of Mind

The UK terms list several “Excluded items” that you cannot cancel or return just because you changed your mind:

Customised or personalised items – for example, anything made to your specifications.
Sealed audio, video or computer software once the seal or wrapping has been opened.
Sealed items not suitable for return for health protection or hygiene reasons once opened, including:
- Underwear
- Swimwear
- Earrings
- Hosiery and socks
- Fragrances
if the seal or hygiene label is broken or removed.

These can still be returned if they are genuinely faulty or mis-described, but not simply because you don’t want them any more after opening.

Return Methods for UK Online Orders

For orders placed on Pull&Bear’s UK website or app and delivered to a UK address, you have three main return choices.

1. Free Returns at Any Pull&Bear Store (UK)

The simplest option is usually to return items to a physical Pull&Bear shop.

You can take any item from your online order to any Pull&Bear store in the UK.
Bring:
- The item(s) you’re returning, and
- Your e-ticket attached to the Dispatch Confirmation email (on your phone or printed).
Store returns are always free of charge.
If you originally placed the order using an electronic device in a Pull&Bear store and paid at the till, you can only return via a Pull&Bear store, not via Drop-Off or Royal Mail options.

This is often the fastest method to get your refund started and avoids Drop-Off charges.

2. Returns to a UK Drop-Off Point

A Drop-Off Point is a parcel collection point, shop or kiosk used by a postal or courier service in your area. To use this option:

Log in to your Pull&Bear account and go to My Account > Purchases > Returns.
Follow the steps to request a Drop-Off return.
Use your address or location to search for nearby Drop-Off Points and select one.
Pull&Bear emails you a QR code or label for your parcel.
Pack your items securely:
- Ideally in the original packaging.
- Or in any strong, sealed box or bag that protects the items.
Attach the label (or show the QR code if directed) and drop the parcel off at the chosen location.

Important details about the Drop-Off option:

You cannot use a Drop-Off Point to return items that were paid for at a store till after ordering on an in-store device; those must be returned in store.
If you request the Drop-Off option:
- Within 14 days of receiving your order – the return is processed without the Drop-Off fee.
- 15 days or more after receiving your order – Pull&Bear deducts a £3.95 fee from your refund to cover the Drop-Off return.
If you decide to return items using another method not listed (your own courier, freight collect, etc.), you are responsible for the full return cost and Pull&Bear can deduct any charges they incur.

3. Returns via UK Post Office / Royal Mail Collection Sites

Pull&Bear also refers to a “Returns to UK Post Office or Royal Mail collection sites” option. This is another way to send
parcels back from within the UK mainland, usually set up through the same Returns section of your account.

This option is available only if you are returning items from the original UK mainland delivery address.
You create the return through your account and follow the instructions to generate the correct label or QR code.
Then you drop the parcel at a Post Office branch or Royal Mail collection point as instructed.

As with Drop-Off returns, you must pack items securely, include all original packaging and paperwork where possible, and keep
proof of posting until your refund has been completed.

Returns for Items Bought in Pull&Bear Stores

If you bought your items directly in a Pull&Bear shop (rather than online), returns are handled in store.

Take the items to any Pull&Bear store in the UK.
Bring your till receipt or other valid proof of purchase if you want a smooth refund.
Items must be unused and in resaleable condition, with tags intact.
Refunds are normally made back to the same payment method you used at the till, or via a store credit voucher if you present a gift receipt.

Store teams can refuse a return if items fall into the excluded categories or are clearly worn or damaged.

Refunds: How and When You’ll Be Paid Back

Once Pull&Bear has your return and has checked the items, they work through your refund as follows:

If you have been charged for the items, Pull&Bear will:
- Refund the item price, and
- Refund the standard delivery cost to the original delivery address, when you exercise your right to cancel within the legal period and return all items from that parcel.
If you used a UK Drop-Off Point and requested the return 15 days or more after receiving your order, they deduct a fixed £3.95 from the amount refunded.
Refunds are made using the same payment method you used for the purchase, unless you’re using a gift receipt, in which case the refund is issued as a credit receipt or voucher.
Pull&Bear aims to complete the refund within 14 days from the date you told them you were cancelling, though they can wait until:
- They receive the items back, or
- You provide evidence that you’ve sent them back,
whichever happens first.

After Pull&Bear processes the refund, your bank, card provider or PayPal may still need a few working days to show the money on your statement.

Faulty or Defective Items

If the problem isn’t about changing your mind but about the product itself, the policy is more generous.

If an item is defective:
- Notify Pull&Bear promptly by emailing their UK customer-service address.
- Return the item using any of the three official methods (store, Drop-Off Point, or the UK Post Office / Royal Mail option).
- Provide proof of purchase, such as a copy of your e-ticket from the Dispatch Confirmation.
They will inspect the item and, if they agree it is defective, they will:
- Give you a full refund for the product, and
- Refund your delivery charges as well.
The refund will use the same payment method you used originally.

These rules sit alongside your normal UK consumer rights, which always protect you if goods are not of satisfactory quality, not as described or not fit for purpose.

Quick Pull&Bear UK Returns FAQ

How long do I have to return my Pull&Bear order in the UK?
You can cancel and return your order for any reason within 30 days from the date of your Dispatch Confirmation, as long as items are
in resaleable condition and are not excluded for hygiene or personalisation reasons.
Are Pull&Bear returns free?
Store returns are free in the UK. For Drop-Off returns, if you request the return 15 days or more after receiving your order,
Pull&Bear deducts a fixed £3.95 fee from your refund. If you use your own method outside their options, you cover all return costs.
Can I return online orders in a Pull&Bear store?
Yes. You can return online orders at any Pull&Bear store in the UK using the e-ticket from your Dispatch Confirmation. Orders placed on
in-store electronic devices and paid at the till must also be returned in store.
What items can’t I return for a change of mind?
You can’t return customised items, unsealed CDs/DVDs/software, or unsealed hygiene items such as underwear, swimwear, earrings,
hosiery, socks and fragrances, unless they are faulty or you never broke the seal.
Will I get my delivery costs back?
If you exercise your right to cancel within the legal period and return all items from that parcel, Pull&Bear refunds your item cost plus the
standard delivery charge to the original address. Extra services (like express delivery) are usually not refunded.
How long will the refund take?
Pull&Bear aims to process refunds within 14 days from the day you tell them you’re cancelling, once they have the goods back or proof
that you’ve sent them. Your bank or card provider may then need a few more working days to finish the process.

Summary

In short, Pull&Bear’s UK return policy gives you a 30-day window, free returns in store and a Drop-Off option that only starts to
carry a fee after the first couple of weeks. Keep items in new condition with tags on, use one of the three official return methods, and
hold onto your e-ticket and proof of posting. Do that, and most Pull&Bear returns are straightforward to handle.