Boohoo Return Policy: The Complete Guide for Easy, Hassle-Free Returns

Boohoo is famous for affordable, on-trend fashion delivered straight to your door. With hundreds of new styles each week, it’s easy to fill your cart. But what if those jeans don’t fit, you’re not in love with that dress, or your delivery arrives with a flaw? That’s where Boohoo’s return policy steps in, giving you the flexibility and confidence to shop as much as you like, knowing you can return what doesn’t work.

This complete guide covers everything you need to know about Boohoo’s return policy, from how long you have to send things back, to refunds, return fees, and how to handle tricky situations like swimwear or international orders. Whether you’re shopping from the US, UK, or anywhere else, you’ll find all the practical answers and tips here—so you can enjoy a risk-free Boohoo shopping experience.

Boohoo Return Policy: Key Facts

Return Window: Most Boohoo orders can be returned within 28 days of receiving your delivery.
Condition: Items must be unused, unworn, and with all original tags attached. Try things on, but don’t remove tags or wear them out if you might return them.
Proof of Purchase: You’ll need your order number and original Boohoo packaging to complete your return.
Return Method: All returns are by mail—Boohoo does not accept in-person or store returns, as it operates exclusively online.
Return Shipping: Returns are not free for most countries. Boohoo deducts a flat fee (usually $4 in the US, £1.99 in the UK, or local equivalent) from your refund for the cost of the prepaid return label.
Refunds: Refunds are made to the original payment method, typically within 7 days of your return being processed at the warehouse.
Exclusions: Certain items—like cosmetics, pierced jewelry, underwear, face masks, and swimwear without the hygiene strip—cannot be returned unless faulty.
Exchanges: Boohoo does not offer direct exchanges. If you want a different size or color, return the unwanted item for a refund and place a new order for the replacement.

How to Return to Boohoo (Step-by-Step)

Check Your Return Window: Make sure your return is within 28 days of receiving your order (count from the day your package was delivered).
Prepare Items: Ensure all items are unworn, unwashed, with original tags attached, and in their original packaging.
Go Online:
- Visit the Boohoo Returns Portal at returns.boohoo.com.
- Enter your order number and email address to find your order.
- Select the items you want to return and state the reason for return.
- Download and print your prepaid return label, or follow instructions for your country’s return options (drop-off, QR code, etc.).
Pack Your Return: Place the items securely in the original Boohoo bag or a suitable alternative. Include the order slip if possible.
Mail Your Return: Affix the label to the outside of your parcel. Drop it off at the designated carrier (usually USPS in the US, Royal Mail/Evri in the UK, or as specified in your return instructions).
Wait for Processing: Boohoo will notify you by email when your return is received and processed. Refunds usually take up to 7 business days after receipt at the warehouse.
Get Your Refund: The refund (minus the return shipping fee) will go back to your original payment method. Allow a few extra days for your bank or card company to post the funds.

What Can and Can’t Be Returned to Boohoo?

Eligible for Return:
- Unworn, unwashed clothing and accessories with all tags attached
- Shoes (unworn, in original packaging)
- Coats, outerwear, bags, belts, and hats (new and unused)
Not Eligible for Return:
Related: T‑Mobile Return Policy: Your Complete Guide
- Cosmetics, beauty products, makeup (if opened or seal broken)
- Jewelry for piercings (unless unopened and sealed)
- Underwear, lingerie, and swimwear (if hygiene strip is removed)
- Face masks and coverings (for hygiene reasons)
- Items marked “Final Sale” or “Non-Returnable” at purchase
- Anything worn, washed, altered, or missing original tags/packaging
Faulty or Incorrect Items: If your order arrives damaged or is not what you ordered, contact Boohoo customer support right away—these can be returned for a full refund at no cost.
Partial Returns: For multi-piece sets or bundles, all items may need to be returned together for a full refund.

Exchanges at Boohoo

No Direct Exchanges: Boohoo does not offer exchanges. Simply return your unwanted item and place a new order for a different size, color, or style.
Speed: Reordering ensures you get the item you want before it sells out.
Refunds: Your refund will process once Boohoo receives and checks your return.

Refund Timelines and Methods

Original Payment: Refunds are sent to the card, PayPal, Klarna, or Afterpay account you used to place your order.
Processing Time: Allow up to 7 days after your return arrives at the warehouse for processing, plus additional time for your bank.
Return Fees: The return shipping fee (usually $4/£1.99/€4 or equivalent) is deducted from your total refund.
Email Notification: Boohoo will email you when your refund is issued.
Gift Cards: Refunds for items purchased with gift cards are issued back to the gift card.

International Returns

Same 28-Day Window: International shoppers also have 28 days to return items from the date of delivery.
Return Costs: International returns usually require you to pay for postage upfront or use Boohoo’s local return partner with a deducted fee.
Customs: Mark the package as “Returned Goods” to avoid customs charges on your refund.
Processing: Refunds are processed after the parcel arrives and passes inspection at Boohoo’s returns center.

Returning Faulty or Incorrect Items

Contact Support: If you receive a faulty, damaged, or wrong item, reach out to Boohoo customer service with your order number and photos.
No-Cost Return: Boohoo will cover the cost and issue a full refund or send the correct item.
Resolution: Choose a refund or replacement (if available).

Returns Without a Receipt or After 28 Days

Order Number Required: All returns need your order number and email to be accepted.
Past 28 Days: Returns received after the window will not be refunded and may be sent back to you at your expense.

Holiday and Extended Return Periods

Holiday Returns: During November and December, Boohoo may offer extended return windows for gifts—always check their website for current promotions.
Confirmation: Your order confirmation and the returns portal will show the correct deadline during holiday periods.

Tips for a Smooth Boohoo Return

Try on clothes as soon as they arrive, but keep all tags and hygiene strips until you decide to keep them.
Initiate your return online promptly—don’t wait until the last day of the window.
Pack your return securely in the original bag or a sturdy alternative.
Take note of your tracking number when dropping off your parcel.
Check your email for updates on your return and refund status.
For international returns, label your package clearly as “Returned Goods.”
For multiple orders, pack each return separately with its correct label to avoid delays.
Contact Boohoo support quickly for issues with damaged or incorrect items—they’re responsive and ready to help.

Frequently Asked Questions (FAQ)

How long do I have to return an item to Boohoo?
28 days from the date your order was delivered.
Can I exchange for a different size or color?
No direct exchanges. Return for a refund and place a new order.
How much does a return cost?
A flat return shipping fee (usually $4 in the US, £1.99 in the UK) is deducted from your refund.
Can I return used or washed items?
No. Items must be unworn, unwashed, with all original tags and (for swimwear/underwear) hygiene strips in place.
How long do refunds take?
Most refunds are issued within 7 days of your return being processed at the warehouse.
What if I return after 28 days?
Late returns are not refunded and may be sent back to you.
Are any items not returnable?
Yes—cosmetics, pierced jewelry, face masks, underwear, and swimwear without the hygiene strip cannot be returned (unless faulty).
Can I return a Boohoo order in person?
No, all returns must be sent by mail.
Can I get a refund if I paid with a gift card?
Yes, refunds are credited back to the original Boohoo gift card.

Conclusion

Boohoo’s return policy gives you the flexibility to try new styles, knowing you have 28 days to decide what you love and what goes back. As long as your items are unworn and within the deadline, returns are simple and low-cost. Just follow the online process, keep your tags on, and act promptly if you have a problem with your order. Happy shopping—and easy returning—with Boohoo!