Garage Return Policy: The Complete Guide for Worry-Free Shopping

Garage is a favorite for trendy, affordable fashion—think denim, cozy basics, activewear, and accessories for teens and young women. But even when you find the cutest top or perfect pair of jeans, sometimes it’s just not quite right once you get it home. Maybe the fit is off, or you’ve changed your mind about a style or color. That’s where the Garage return policy makes it easy to shop with confidence—online or in-store.

This guide covers everything you need to know about Garage’s return policy: return windows, item conditions, how to return online and in-store purchases, what’s eligible for exchange, how refunds work, special holiday rules, and tips for a fast, stress-free process. Whether you’re a new shopper or a Garage regular, you’ll find clear answers to all your questions right here.

Garage Return Policy: Key Facts

Return Window (In-Store & Online): You have 30 days from the purchase date (or delivery date for online orders) to return items for a full refund.
Condition: Items must be unworn, unwashed, with all original tags attached. Returns that show signs of wear or damage may be refused.
Proof of Purchase: Bring your original receipt, e-receipt, or shipping confirmation. Online orders require the packing slip or order confirmation email.
Return Method: In-store returns can be processed at any Garage store, no matter where you bought it. Online returns can be made by mail or in person at a store.
Refunds: Refunds are issued to the original payment method. Gift returns are refunded as a Garage gift card.
Exclusions: “Final Sale” items, underwear, earrings, and swimwear without hygiene liners are not returnable or exchangeable.
Holiday Returns: Purchases made during the holiday season usually get an extended return window—check your receipt or Garage’s website for yearly updates.
Online Returns by Mail: Available for US and Canada. Return shipping is usually at your expense unless the item is defective or there was an error with your order.
Exchanges: Exchanges can be made in-store only. Online orders must be returned for a refund, then you can place a new order for the replacement item.

How to Return an Item to Garage (Step-by-Step)

Check the Return Window: Make sure you’re within 30 days of the purchase or delivery date. Holiday returns may allow extra time—always check your receipt or online for special dates.
Inspect Your Items: Returns must be in new, unworn, unwashed condition, with all tags attached. Shoes and accessories should be in original packaging.
Gather Proof of Purchase: For in-store returns, bring your receipt or e-receipt. For online, include your packing slip or order confirmation email.
Choose Your Return Method:
- In-Store: Bring your item and proof of purchase to any Garage store. Staff will inspect your return and process your refund or exchange on the spot.
- Online Return by Mail: Start your return at the Garage website, print your return form, pack the item securely, and ship it using your preferred carrier. Keep your tracking info until your refund is processed.
Refund Processing: In-store refunds are usually instant. Mail returns are processed within 5–10 business days after arrival at the warehouse.

What Can and Can’t Be Returned or Exchanged at Garage?

Eligible for Return/Exchange:
- Clothing (unworn, unwashed, with tags)
- Shoes and most accessories (unused, in original packaging)
- Gift returns (with gift receipt—refunded as Garage gift card)
- Online purchases (by mail or in store)
Not Eligible for Return/Exchange:
Related: LOFT Return Policy: What You Should Know Before You Return an Item
- “Final Sale” items (as marked in store or online)
- Underwear, bodysuits, hosiery, and earrings (for hygiene reasons)
- Swimwear without the original hygiene liner or with tags removed
- Worn, washed, damaged, or altered items
- Gift cards
Partial Returns: For bundled promotions or BOGO deals, all items must be returned together for a full refund.

Exchanges at Garage

In-Store Exchanges: Bring your item and receipt to any Garage store within 30 days for a quick exchange for a different size, color, or style (subject to stock availability).
Online Order Exchanges: Online purchases cannot be directly exchanged by mail. Return your original item for a refund, then order your replacement item separately.
Price Differences: If you exchange for a more expensive item, pay the difference. If it’s cheaper, you’ll get the balance refunded.
Out of Stock: If the item you want isn’t available, you’ll be refunded instead.

Refund Methods and Timelines

Original Payment: Refunds go to the original form of payment—credit/debit card, PayPal, or Garage gift card.
Gift Returns: Refunded as a Garage gift card.
Processing Time: In-store refunds are immediate; mail returns are processed within 5–10 business days after receiving your package.
Email Confirmation: You’ll receive an email when your return is processed and refund issued.
Return Shipping Fees: You pay for return shipping unless the item was defective or sent in error.
Shipping Charges: Original shipping fees are non-refundable unless due to a company error or defect.

Returns Without a Receipt or After 30 Days

No Receipt: In-store returns without a receipt may be refused or given as store credit at the lowest price the item sold for. Proof of purchase is required for refunds to original payment.
After 30 Days: Returns after 30 days are not accepted except for manufacturer defects. Contact customer service if you have a special circumstance.
ID Requirement: Some stores may require photo ID for no-receipt or gift returns.

Returning Defective, Damaged, or Incorrect Items

Contact Customer Service: If you receive a defective, damaged, or wrong item, contact Garage support immediately. They’ll arrange a free return and ensure you receive a replacement or refund.
No-Cost Returns: For these cases, Garage will cover your return shipping costs and resolve the issue quickly.
Resolution: Choose a refund, exchange, or store credit as needed.

Holiday Return Policy and Special Exceptions

Extended Holiday Returns: During the winter holidays, Garage usually extends the return window (often until early January for purchases made in November and December). Always check your receipt or Garage’s website for specific holiday return dates each year.
Promotions: Items bought during clearance sales or marked as “Final Sale” cannot be returned or exchanged, even during the holidays.
Price Adjustments: Garage does not offer price adjustments if items go on sale after you buy them. You can return and repurchase within the return window if your item qualifies.

Tips for a Smooth Garage Return

Try on items as soon as you receive them—keep tags attached until you’re sure you’ll keep them.
Keep your receipt, e-receipt, or packing slip until you know you’re satisfied.
Return or exchange within 30 days to avoid issues.
Use the original packaging when mailing returns to prevent damage.
Contact customer service for issues with defective, damaged, or missing items—they’re there to help.
Be aware of “Final Sale” or holiday exceptions before you buy.
Bring photo ID for in-store returns, especially without a receipt.
Save your return tracking number if you mail a package—watch for your refund email.

Frequently Asked Questions (FAQ)

How long do I have to return items to Garage?
30 days from the purchase or delivery date for most items.
Can I return online orders in-store?
Yes! Bring your packing slip or email confirmation to any Garage store.
Can I exchange an online order by mail?
No, online exchanges are not available by mail. Return the item for a refund and order your replacement online.
Are “Final Sale” items returnable?
No, these are not eligible for return or exchange.
How are refunds processed?
Refunds go to your original payment method, or as a Garage gift card for gifts or no-receipt returns.
Do I have to pay for return shipping?
Yes, unless the return is due to a Garage error or a defective item.
Can I return worn or washed items?
No, all returns must be in original, unworn, unwashed condition with tags.
Are shipping charges refunded?
Only if the return is due to a company error or a defective item.

Conclusion

Garage’s return policy is designed to give shoppers peace of mind, whether you’re buying the latest trend online or in-store. With a straightforward 30-day window, flexible in-store and mail-in options, fast refunds, and clear guidelines on what’s eligible, you can shop for new styles risk-free. Just keep your tags and receipts, act within the window, and contact customer service if you have any issues. With Garage, returns are simple—so you can focus on finding clothes that make you feel your best.

Enjoy shopping at Garage, knowing your returns are always easy and your satisfaction comes first!