FIGS Return Policy: The Complete Guide for Healthcare Pros and Everyday Shoppers

FIGS has changed the game for medical scrubs and workwear, offering stylish, functional, and supremely comfortable gear for healthcare professionals. But even with detailed sizing, color charts, and rave reviews, sometimes the fit isn’t perfect, the color isn’t what you expected, or you simply change your mind. That’s where knowing the FIGS return policy comes in—giving you peace of mind with every order.

This detailed guide explains everything you need to know about FIGS’ return and exchange process, from timelines and item conditions to gift returns, exchanges, international orders, and handling defective or incorrect items. Whether you’re a nurse, doctor, student, or simply love quality loungewear, you’ll find clear answers and tips for the easiest possible experience.

FIGS Return Policy: Key Facts

Return Window: You have 30 days from the delivery date to return or exchange most FIGS items for a refund, exchange, or store credit.
Condition: Items must be unwashed, unworn, and with all original tags attached. Worn or laundered items cannot be returned unless defective.
Proof of Purchase: You’ll need your order number or confirmation email to start a return.
Return Method: Returns are handled by mail—start your return online for a prepaid shipping label. No in-store returns are accepted, as FIGS does not operate retail locations.
Refunds: Issued to the original payment method, as store credit, or as an exchange. Most refunds are processed within 5–7 business days after the item is received and inspected.
Shipping Fees: Returns are usually free within the US using FIGS’ prepaid label. Original shipping charges are non-refundable unless the return is due to a company error or a defective item.
Exclusions: “Final Sale” items, customized/personalized scrubs, and some accessories are non-returnable. International orders may have different terms—see below for details.

How to Return or Exchange an Item to FIGS

Check the Return Window: Make sure you’re within 30 days of the delivery date. The clock starts when your package arrives, not the order date.
Inspect the Item: Returns must be unwashed, unworn, and with original tags attached. Try items on for fit and comfort, but avoid wearing them for a shift until you’re sure you’ll keep them.
Start Your Return Online:
- Visit the FIGS website and go to the Returns & Exchanges page.
- Enter your order number and email address to access your eligible items.
- Select the items you wish to return or exchange, choose your reason, and select refund, exchange, or store credit.
- Print your prepaid return shipping label and include the packing slip in your package.
Pack and Ship: Use the original bag or a similar package for your return. Attach the prepaid label and drop off at the designated carrier (usually USPS).
Receive Your Refund or Exchange: After FIGS receives and inspects your return, you’ll be refunded to your original payment, store credit, or your exchange will ship. Allow 5–7 business days for processing after delivery.

What Can and Can’t Be Returned to FIGS?

Eligible for Return:
- Unworn, unwashed scrubs, jackets, tops, pants, outerwear, and loungewear with original tags
- Accessories (badges, underscrubs, bags, etc.) in new, unused condition
- Gifts, with order number or packing slip
Not Eligible for Return:
Related: Peachybbies Return Policy: What You Need to Know
- Final Sale items (as marked on product page or receipt)
- Customized, embroidered, or personalized scrubs (unless defective or not as ordered)
- Worn, washed, or laundered items (except for defects)
- Items missing tags or in used condition
- Gift cards and e-gift cards
Partial Returns: For bundled sets, all pieces must usually be returned for a full refund.

Exchanges at FIGS

Free Exchanges: FIGS offers free exchanges for size, color, or style if available. Start your exchange online just like a return and select your new size or item.
Direct Mail Exchanges: Once your return is received, your exchange item will be shipped at no additional cost.
Unavailable Exchange Items: If your requested item is out of stock, FIGS will issue a refund or store credit.
Store Credit: You may choose store credit for faster future orders—credit is issued immediately after the return is processed.

Gift Returns to FIGS

With Order Number: If you received a gift, you can return or exchange it using the order number or packing slip. Refunds are usually given as store credit.
Without Order Info: Contact FIGS customer support—they may be able to help locate the order for you.
Gift Cards: Not returnable or redeemable for cash (unless required by law).

International Returns

Return Window: International orders generally follow the 30-day policy, but shipping costs are not covered by FIGS. You’ll need to ship your return at your own expense.
Customs and Duties: FIGS does not refund international duties, taxes, or shipping fees.
Start Returns Online: Use the same return portal and follow the instructions for your country.

Returning Defective, Incorrect, or Damaged Items

Contact Customer Service: If you receive a defective, damaged, or incorrect item, contact FIGS support as soon as possible. Include your order number and photos of the issue if possible.
No-Cost Returns: FIGS will provide a prepaid label and arrange a replacement, exchange, or refund for qualifying issues.
Resolution: Choose a refund, exchange, or store credit as needed.

Returns Without a Receipt or After 30 Days

No Receipt? FIGS uses your order number or email to look up your purchase in their system. If you’re missing details, contact support for help.
After 30 Days: Returns outside the 30-day window are not accepted except for manufacturer defects or errors.

Refund Processing and Methods

Original Payment: Refunds are issued to the original card or payment method used.
Store Credit: For gift returns, or upon request, store credit is issued via email and can be used right away.
Processing Time: Most refunds and credits are processed within 5–7 business days after your return is received.
Email Confirmation: You’ll get an email notification when your return is received and when your refund or credit is processed.
Shipping Fees: Original shipping charges are not refundable unless due to a company error or defective product.

Tips for a Smooth FIGS Return

Try on your items as soon as they arrive—keep tags on until you’re sure you’ll keep them.
Keep your order confirmation, packing slip, and packaging until you’re satisfied with your purchase.
Use FIGS’ prepaid label for returns in the US—it’s fast and trackable.
Inspect orders promptly—report any issues to customer service right away for best results.
Bundle full set or outfit returns together for a complete refund.
Contact FIGS support for special situations, gift returns, or help with missing info.
Remember: Final sale, customized, and worn items are not eligible for return.

Frequently Asked Questions (FAQ)

How long do I have to return items to FIGS?
30 days from the date your order is delivered.
Can I return washed or worn scrubs?
No, items must be unwashed and unworn, unless returning for a manufacturer defect.
What if I lose my order number?
Contact FIGS support—they can help locate your purchase using your email or shipping info.
Are exchanges free?
Yes, for US orders—simply select exchange during the online return process.
Can I return “final sale” items?
No, final sale and customized items cannot be returned except for errors or defects.
How long do refunds take?
Most refunds and credits are processed within 5–7 business days after your return arrives.
Are shipping fees refundable?
Only if the return is due to a FIGS error or defective product.
How do I return a gift?
Use the order number or contact support—refunds are given as store credit.
What about international returns?
International returns are accepted within 30 days, but shipping is not covered and duties/taxes are non-refundable.

Conclusion

FIGS offers a clear, customer-focused return policy that makes shopping for scrubs and workwear worry-free. With 30 days to return or exchange most items, easy online processing, free exchanges (in the US), and fast refunds, you can shop with total confidence. Just remember to keep your items in new condition, retain tags and packing slips, and act quickly if there are any issues. For gifts, special requests, or international orders, FIGS’ friendly customer service is always ready to help.

Shop FIGS for stylish, functional scrubs—knowing your satisfaction and comfort always come first!