Costco Return Policy for TVs: The Complete Guide (Canada & US)

Buying a new TV is a big investment—whether you’re upgrading your living room, outfitting a home theatre, or shopping for your business. At Costco, you get great prices, top brands, and one of the most generous return policies around. But when it comes to electronics like TVs, the return policy has a few important exceptions and timelines to keep in mind. Knowing how Costco’s TV return policy works will help you shop confidently and make the most of your membership benefits.

This guide covers every detail of the Costco TV return policy for Canadian and US members: how long you have to return a TV, what’s required for a successful return, how refunds work, special tips for large-screen and premium TVs, online vs. in-warehouse purchases, and the most common questions buyers have. Whether you’re worried about screen size, a technical issue, or a change of heart, you’ll find everything you need to know below.

Costco’s TV Return Policy: Key Facts

Return Window: You have 90 days from the date of purchase or delivery to return a TV for a full refund, whether you bought in a warehouse or online.
Membership Required: Only active Costco members can make returns. Purchases are tracked to your membership card.
Proof of Purchase: Bring your original receipt or membership card (Costco can usually look up your transaction).
Condition: TVs must be returned with all original packaging, remote, cables, manuals, and accessories. TVs should be in good condition—returns for damaged or missing parts may be denied or prorated.
Where to Return: TVs can be returned to any Costco warehouse in Canada or the US. Online purchases may be returned in-store or shipped back (Costco covers most shipping costs for returns).
Refund Method: Refunds are issued to the original payment method, or as cash or Costco Shop Card depending on how you paid. Refunds for online returns process within 7–10 business days after receiving the item.
After 90 Days: Once the 90-day window closes, the TV cannot be returned to Costco, but the manufacturer’s warranty still applies (plus extra Costco Concierge support—see below).

Step-by-Step: How to Return a TV to Costco

Check the Return Window: Confirm you’re within 90 days of purchase or delivery. After 90 days, you’re covered by the manufacturer’s warranty and Costco Concierge Services, but not by Costco’s return policy.
Gather What You Need: Bring your TV (if possible, in original box), all accessories (remote, stand, power cable, manuals, etc.), and your original receipt or membership card.
In-Store Return: Go to the Returns/Member Services desk at any Costco. Staff will inspect your TV and accessories, process your refund, and help you carry or cart the TV inside if needed. For very large TVs, call ahead—Costco can sometimes help with unloading or may have special procedures for oversized items.
Online Order Return by Mail:
- Log into your Costco.ca (Canada) or Costco.com (US) account and view your order history.
- Select your TV purchase and start a return request.
- Print the prepaid shipping label (Costco usually covers shipping for TV returns) and arrange for carrier pickup or drop-off as directed. For very large TVs, Costco may arrange a special pickup service.
Receive Your Refund: In-store refunds are processed right away (back to your credit card, debit, or cash). For online/mail returns, allow 7–10 business days after your TV is received.

Special Notes for TV Returns

Original Packaging: Keeping the box and packing material is highly recommended for easy returns and to prevent damage in transit. If you don’t have the box, bring all parts and explain at the counter—Costco may still accept the return, but it’s at their discretion.
Damaged, Defective, or Dead-on-Arrival TVs: If your TV is defective, damaged on arrival, or has major issues within the 90-day window, Costco will refund or replace it. Report delivery damage immediately and take photos if possible.
Large or Wall-Mounted TVs: If you wall-mounted your TV, carefully remove it and pack all mounting hardware and original parts. Some locations may inspect the screen for cracks or signs of installation-related damage.
Lost Receipt: Not a problem—Costco can look up your purchase using your membership card.
Returns Without All Accessories: Returns missing the remote, stand, or other key components may be refused, incur a partial refund, or require manager approval.
Abused or Negligently Damaged TVs: Returns for TVs that show obvious abuse, water damage, broken screens, or signs of tampering may be denied.

What Happens After 90 Days? Costco Concierge Services

Manufacturer’s Warranty: After 90 days, TVs are covered by the manufacturer’s warranty (usually 1 year for parts and labor). Costco helps facilitate these claims.
Costco Concierge Services: As a member, you get free technical support and warranty assistance for eligible electronics—including TVs—for up to 2 years from purchase (1 year for computers in Canada). Concierge staff can help with troubleshooting, warranty claims, and sometimes even replacement if you’re within their coverage period.
Extended Warranties: You can purchase Allstate Protection Plans (formerly SquareTrade) for extra coverage at checkout or up to 90 days after buying your TV.
Credit Card Protection: Many premium credit cards extend warranties by an additional year—check with your issuer for extra peace of mind.

Frequently Asked Questions (FAQ)

How long do I have to return a TV to Costco?
90 days from purchase or delivery.
Do I need the original box and receipt?
The original box is recommended but not always required; the receipt isn’t needed if you have your membership card.
Can I return an opened or used TV?
Yes, as long as it’s within 90 days and in good, undamaged condition with all original accessories.
Can I return a TV to a different Costco location?
Yes! Any Costco warehouse in Canada or the US can process your return.
What if my TV is defective after 90 days?
Contact Costco Concierge Services for help with troubleshooting and warranty claims.
Does Costco cover return shipping for online TV purchases?
Yes, Costco provides a prepaid label or arranges pickup for large items. Always follow their instructions for safe packing and shipping.
What if my TV is damaged during delivery?
Report it to Costco right away (preferably within 48 hours) for a replacement or full refund.
Can I return a TV gifted to me?
Yes, if you have the original receipt or the purchaser’s membership info, you can return it for a refund or a Costco Shop Card.
Are all TV brands covered by this policy?
Yes, all TVs sold by Costco are eligible for 90-day returns and Concierge Services.

Tips for a Smooth Costco TV Return

Save your box, packaging, and all accessories for at least 90 days after purchase.
Inspect your TV as soon as it’s delivered—plug it in, check for defects, and take photos if you notice any issues.
Handle with care—damage from improper installation or transport may void the return.
Don’t wait until the last week—start your return process early if you’re unsure about the TV.
Use your Costco membership card for all purchases and returns—it’s your proof of purchase.
Ask for help at the warehouse desk if your TV is large or you need assistance with transport.
If you wall-mount, keep the stand and all hardware for a possible return.
Contact Costco Concierge Services if your TV has technical problems after 90 days.

Conclusion

Costco’s return policy for TVs is one of the best in retail—giving you 90 days for a no-hassle return or exchange, with no restocking fees and full support for both in-store and online purchases. Just remember to keep your packaging and accessories, act within the return window, and reach out to Costco Concierge for help after 90 days. Whether you’re buying a 32” budget set or a premium 85” OLED, Costco gives you peace of mind for your investment.

Shop confidently at Costco knowing your TV purchase is protected—backed by a customer-first policy and unmatched support every step of the way.