Edikted Return Policy: Your Complete Guide
Shopping at Edikted is all about discovering trendy, fashion-forward pieces that help you express your unique style. But sometimes, an item just isn’t the right fit, or you change your mind after trying it on at home. Maybe the color isn’t what you expected, or you realize you’d prefer a different style. Knowing exactly how Edikted’s return policy works means you can shop with confidence and handle any return quickly and painlessly.
In this comprehensive guide, you’ll find all the details about Edikted’s return policy—how long you have, what can and can’t be returned, step-by-step return instructions, refund timelines, exceptions, and helpful tips to make your experience easy and stress-free. Whether you’re shopping in the US or internationally, this article covers everything you need to know to get your return handled smoothly.
Edikted Return Policy: The Basics
- Return Window: Most items can be returned within 30 days of the delivery date.
- Condition: Items must be unworn, unwashed, and have all original tags attached. Returns that don’t meet these criteria may not be accepted.
- Return Method: Returns are handled through Edikted’s online portal, where you can generate a return label and track your return’s status.
- Refunds: Approved returns are refunded to your original payment method, minus any applicable return shipping fees.
- Final Sale Items: Some products are non-returnable, including underwear, swimwear, bodysuits, accessories, and items marked as “final sale.”
- International Orders: Returns are accepted for international orders, but customers are responsible for return shipping costs.
Step-by-Step: How to Return an Item to Edikted
- Check Your Return Window: Make sure your request falls within 30 days of the date your order was delivered.
- Inspect the Item: Confirm that your item is unworn, unwashed, free from stains or odors, and still has all original tags and packaging.
- Start the Return Online: Go to the Edikted returns portal (accessible through your order confirmation or their website). Log in or enter your order details to begin your return.
- Select the Items to Return: Choose which pieces you’d like to send back and provide the reason for each return—whether it’s sizing, style, color, or something else.
- Print Your Return Label: If your return is approved, you’ll be able to download and print a prepaid return label (for domestic US orders). For international returns, you may need to arrange your own shipping.
- Pack Your Return: Place the items in their original packaging if possible, along with any provided return slip. Attach the return label securely to your package.
- Ship It Back: Drop the package off at the appropriate carrier or arrange a pickup. Save your tracking number so you can monitor the return process.
- Wait for Processing: Once Edikted receives your return, they’ll inspect it and issue your refund—usually within 7 to 10 business days after receipt.
What Can and Cannot Be Returned?
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Eligible for Return:
- Clothing that is unworn, unwashed, and has all tags attached
- Shoes in their original box and packaging
- Outerwear and jackets in new condition
- Unused and undamaged accessories (unless marked final sale)
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Not Eligible for Return:
- Items labeled as “final sale” at checkout
- Intimates, underwear, bodysuits, and swimwear for hygiene reasons
- Accessories such as jewelry, hats, or belts (if marked non-returnable)
- Products showing signs of wear, makeup, deodorant, stains, or odors
- Gift cards and store credit purchases
- Partial Returns: If your order contained a promotional bundle, only eligible items can be returned, and your refund will reflect any changes to the original bundle discount.
Refunds: Timeline and Method
- Refund Timeline: After your return arrives at Edikted’s warehouse and passes inspection, refunds are processed within 7 to 10 business days.
- Refund Method: Refunds are credited to your original payment method—credit card, PayPal, or other payment provider used at checkout.
- Return Shipping Fees: For US returns, a flat shipping fee may be deducted from your refund if you use the prepaid label. For international returns, customers cover the shipping cost themselves.
- Store Credit Option: In some cases, you may be offered the choice of a faster refund in the form of store credit, depending on your preference.
- Notification: You’ll receive an email once your return is received and again when your refund is issued.
Exchanges at Edikted
- No Direct Exchanges: Edikted does not process traditional exchanges. If you need a different size or color, return your original item for a refund and place a new order for the desired item.
- Why This System? This process ensures that your preferred item is in stock and shipped as soon as possible, rather than waiting for your return to be processed first.
- Restocking Fees: Edikted does not typically charge restocking fees, but original shipping charges are non-refundable.
Returns for Damaged or Incorrect Items
- Report Issues Promptly: If you receive an item that is damaged, defective, or not what you ordered, contact Edikted’s customer service within 7 days of delivery.
- Provide Photos: For quicker resolution, include clear photos of the damage or the incorrect item when reaching out.
- Replacement or Refund: Edikted will usually offer a replacement or full refund for items confirmed as faulty or shipped in error. In these cases, you won’t be charged for return shipping.
International Returns: What to Know
- Eligibility: Edikted accepts returns from international customers within 30 days, provided items meet the return conditions.
- Shipping Costs: International customers are responsible for their own return shipping costs and any customs or duty fees.
- Label and Carrier: Use a trackable service to ensure your package arrives safely. Edikted recommends retaining your shipping receipt for proof.
- Processing: Refunds for international returns are processed after the package is received and inspected, just like domestic returns.
Frequently Asked Questions (FAQ)
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Can I return items purchased on sale?
Yes, as long as they are not marked “final sale” and meet all standard return requirements. -
What if my return is rejected?
Items that don’t meet Edikted’s return conditions (worn, washed, no tags, or outside the return window) will be sent back to you, and no refund will be issued. -
Can I combine multiple returns in one package?
Yes, you can usually include several return items from the same order in one package, as long as each is registered through the online return portal. -
How do I track my return?
You’ll receive tracking information through the portal and/or your return shipping carrier. Edikted will update you by email as your return is processed. -
Can I return a gift?
If you received an Edikted item as a gift, contact customer service for help. Refunds for returned gifts are typically issued as store credit. -
Are shipping charges refundable?
Original shipping charges are not refunded, except in cases where the product is defective or Edikted made an error.
Tips for a Smooth Edikted Return
- Open your package and try on items as soon as they arrive to maximize your return window.
- Keep all tags, original packaging, and paperwork until you’re certain you’ll keep your order.
- Use a lint roller to remove any pet hair or debris before sending back returns.
- Check your return before shipping to ensure it’s unworn, unwashed, and properly packaged.
- Initiate your return online for the fastest service and clear instructions.
- Monitor your email for updates and keep your tracking number until your refund is issued.
Conclusion
Edikted’s return policy is designed to give you flexibility and peace of mind when shopping for bold, fashion-forward looks. As long as you act within 30 days, keep your items in new condition, and follow the return steps, you can expect a straightforward process and timely refund. While final sale and intimate items are non-returnable, the policy on most fashion pieces is clear and customer-friendly. If you ever run into an issue, Edikted’s support team is ready to help you resolve it and make your shopping experience a success.
Shop confidently, knowing that Edikted aims to make returns as simple as possible—so you can focus on finding the styles that make you feel your best!