Staples Return Policy (Guide for Tier 1 Shoppers)

Staples is a go-to source for office supplies, technology, furniture, and business essentials. But sometimes a product isn’t the right fit, or a device doesn’t work as expected. Knowing the Staples return policy helps you shop with confidence—both in-store and online. This complete, up-to-date 2025 guide covers returns, exchanges, exceptions, and tips for the US, Canada, and other Tier 1 countries.

How Long Do You Have to Return?

Staples offers a standard 30-day return window for most products. You have 30 days from the date of purchase (in-store) or delivery (online) to return eligible items for a full refund to your original payment method.

Technology and electronics: Must be returned within 14 days of purchase/delivery (including laptops, tablets, eReaders, and printers).
Apple products: 14-day return window applies (in original, unopened packaging for full refund).
Furniture: 14-day return window, must be unassembled and in original packaging.
Software, movies, and music: Must be unopened to qualify for return.
After 30 days, returns are usually not accepted except for defective merchandise covered under manufacturer warranty.

What You Need for a Return

Original receipt or packing slip: Required for refunds to your original payment method. If you don’t have your receipt, you may get store credit at the current selling price.
All original packaging and accessories: Items must be in new, resalable condition with all manuals, cords, and parts.
Photo ID: May be required for returns without a receipt or high-value items.

How to Return In-Store Purchases

Bring the product, packaging, and receipt to any Staples store within the return window.
Returns with a receipt are refunded to your original payment method. Cash refunds for large amounts may be issued as a check.
If you don’t have a receipt, present your photo ID for store credit at the current selling price, subject to approval.
Store associates will inspect the item’s condition and process your refund or exchange.

How to Return Online Orders

You can return most online purchases to any Staples store (with your packing slip or email confirmation), or by mail using the return instructions included with your order.
To return by mail, fill out the return form and use the prepaid shipping label provided (where eligible).
Refunds for online returns are issued to your original payment method after the product is received and inspected (usually within 5–7 business days).
Shipping fees are refunded only if the return is due to a Staples error or defective product.
Large or heavy items (like furniture) may require special return arrangements—contact Staples customer service for instructions.

What Can’t Be Returned?

Opened software, movies, or music (unless defective)
Gift cards (not refundable or redeemable for cash)
Custom and personalized items
Prepaid cards and phone cards
Final sale or clearance items (as marked on the receipt or product page)
Products not purchased directly from Staples

Exchanges

Staples allows exchanges for the same or similar item within the return window. For online orders, return the original item and place a new order for the replacement. In-store exchanges are processed immediately if the item is in stock.

Frequent Return Scenarios & Tips

Lost your receipt? Bring a photo ID for possible store credit at the item’s current selling price. Receipt lookup is possible if you used a Staples Rewards account or credit card.
Returning a defective or wrong item? Contact Staples customer service right away for a prepaid return label and a full refund or replacement.
Returning furniture or large items? Must be unassembled, in original packaging, and returned within 14 days. Contact customer service for large item returns.
Gift returns: With a gift receipt, you’ll receive store credit. No receipt? Store credit at current price may be possible, but is not guaranteed.
After the return window? Manufacturer warranties may apply for defective products.
Holiday and seasonal returns: Return windows may be extended during peak seasons—check your receipt or the website for details.

Frequently Asked Questions

Can I return online orders in-store? Yes, bring your packing slip or order confirmation for the fastest return.
How long do refunds take? Usually within 5–7 business days after your return is processed.
Are shipping fees refundable? Only if the return is due to a Staples error or a defective product.
Can I return opened electronics? Only if defective, and within the 14-day window.
Can I return without a receipt? Sometimes—store credit may be issued at the manager’s discretion with valid photo ID.
Are there limits to returns? Staples reserves the right to refuse returns that are excessive, fraudulent, or outside of policy.

Summary: Staples Makes Returns Simple with Key Exceptions

Staples’ 30-day return window (14 days for electronics and furniture) and options for both in-store and mail returns make shopping low-risk. Keep your receipts, original packaging, and act within the time frame for the smoothest process. If you have questions about large items, defective products, or unique circumstances, Staples customer service is ready to help.

Shop confidently at Staples in 2025—knowing your purchases are covered by a clear and customer-friendly return policy!