MySale return policy: what you can return, what you can’t
You place an order on a deal site like MySale and it feels like you found a hidden door in a shop wall. The price is low, the clock is ticking, and you hit “buy” before the deal slips away. Then the parcel lands and the mood can flip fast. The size is wrong. The item looks beat up. Or you just don’t want it any more.
With MySale, the return rules changed in a big way in late 2025, right as the group told shoppers its sites would shut down in January 2026. That means the return plan depends on when you bought and what the issue is.
This guide explains MySale’s return rules in plain English. It covers the “no change of mind” shift from 15 November 2025, what to do for faulty or damaged goods, how the old change-of-mind path worked before that date, what “credit note” talk means, and what you can do now that 27 January 2026 has passed.
MySale and the shutdown notice: the dates you need to know
MySale’s shutdown notice (sent under the OZSALE brand but signed “The team at MYSALE”) laid out three key facts with clear dates.
One, the sites and ops were set to close on 27 January 2026.
Two, after that date, unused credit notes would expire and would not be cash-refundable.
Three, from 15 November 2025, all new purchases would be covered by a “no change-of-mind” return rule. The message also said they would still help if something arrived faulty or damaged, but size or colour swaps would not be possible after that date.
Those dates matter a lot today. In your time zone, today is 7 February 2026. So 27 January 2026 is already in the past. That can change how you start a return, since the usual “log in and click return” path may no longer work.
What “no change of mind returns” means on MySale
“Change of mind” is the normal stuff that happens to all of us. You order a dress and the fit is off, but nothing is broken. You buy a kettle and the colour is not what you thought. You decide you just don’t want it. That is change of mind.
From 15 November 2025, MySale said new purchases would be under a no change-of-mind return rule. In plain terms, it means you should not expect a return, swap, or refund just because you changed your mind after that date.
This kind of rule is not rare in Australia. Under Australian Consumer Law, a store usually does not have to give a refund just because you changed your mind, unless it has promised one in its own store rules.
So the MySale shift was MySale saying, “We are not offering that extra, optional kindness any more.”
Faulty or damaged items: the main return path MySale still talked about
Even with a no change-of-mind rule, faulty or damaged goods are a different story.
In the shutdown notice, MySale said they would still look after you if something arrived faulty or damaged. That is the key lane that stayed open.
The returns info shown for the group also stated a time frame for this lane: you had up to 30 days from the date you received the order to request a return for a faulty or damaged item.
So if your item arrived broken, missing parts, stained, cracked, or dead on arrival, that is not “I changed my mind.” That is “the goods did not show up as they should.”
In that case, act fast. The longer you wait, the harder it can be to show it arrived that way.
How to report a faulty or damaged MySale item
When the site was running as normal, the usual MySale path was to log in and lodge a return request via “My Returns” in your account area. The returns page text also pointed shoppers to their account returns tool for return requests.
Since the sites were set to close on 27 January 2026, you may not be able to log in now. In the shutdown notice, MySale told shoppers who needed to return a faulty or damaged item to contact Customer Service via the email pr@mysale.com (they asked shoppers to do this before 27 January 2026).
Even though that date has passed, that email address is still the cleanest lead that MySale itself published in the shutdown notice. If you need help now, you can still try that address, but you should be ready for slow replies or a changed process.
The fastest way to help your case: photos and proof
A return claim works best when it is simple and clear. You don’t want a long story. You want clean proof.
Take photos of the outer box, the shipping label, and any dents, tears, or holes. Then take photos of the item and the fault. If it is a tech item, take a photo of the model label and the serial tag if you can see it.
Keep the packaging until the case is done. Tossing the box too early can feel like throwing away the only map you had.
Also keep your order email or invoice, plus the delivery tracking link or delivery proof. If you end up needing to talk to your bank later, these items can matter.
How refunds may show up: refund vs credit note
MySale used “credit note” language in the shutdown notice, and it said credit notes would expire after 27 January 2026 and would not be refundable in cash.
That tells you two things.
First, MySale was using store credit notes as part of its returns or service flow at that time.
Second, if you had store credit, you were meant to spend it before the shutdown date.
For faulty or damaged goods, the shutdown notice also used the word “refunded,” which hints at money back, not just store credit. Still, the exact method can depend on how the order was paid and how their support team handles the case, so it is smart to ask in writing what form the refund will take when you contact them.
What MySale used to do for change of mind returns before 15 November 2025
Before the no change-of-mind shift, the group’s returns help text said it would accept most change-of-mind returns in exchange for store credit, within 14 days of the product being dispatched.
That older rule matters only if your purchase was made before 15 November 2025 and you were still inside that time window at the time.
Since it is now February 2026, most shoppers will be well outside the old 14-day window. Still, it helps explain why some people remember MySale “used to take returns.” It often wasn’t a cash refund. It was store credit, and it was time-limited.
What to do right now if you bought late and the site is closed
If you placed an order near the end and you now need help, your steps depend on the issue.
If it is a faulty or damaged item, start by contacting MySale support using the email that MySale published in the shutdown notice (pr@mysale.com). Keep your message short. Include your order number, what arrived, what is wrong, and clear photos.
If the issue is “change of mind,” MySale stated it would not accept those returns on new purchases from 15 November 2025. If you are in that bucket, a return is not likely, unless a seller offered something extra in your order terms or you can show the item is not as described.
If you cannot get help through MySale support, your next step may be your payment provider. Card chargeback rules differ by bank, but the main idea is simple: if you paid and did not get what you paid for, a bank may help. If you used a buy-now-pay-later service, check that service’s dispute path too.
Your rights in Australia still matter
Even if a store says “no change of mind returns,” Australian Consumer Law still gives shoppers rights when goods don’t meet consumer guarantees. If an item is faulty, not as described, or not fit for purpose, a store may need to offer a fix, a swap, or a refund, based on how big the problem is.
This is not a “magic word” that wins every case, but it is a real safety net. MySale’s own shutdown message also leaned into this idea by saying they would still look after shoppers when items arrived faulty or damaged.
MySale as a marketplace: why some cases feel slow
MySale ran as a marketplace model for many deals. A marketplace can mean the site is the front door, but the item may ship from a partner or a third party store.
When a return case is tied to a partner, a support team may need to contact that partner, confirm stock, and agree on the fix. That can add days.
This is why you want clean proof early. A clear photo and a clear order number can cut out a lot of back and forth.
Simple habits that cut return pain on deal sites
Try to open parcels fast. Don’t let them sit for a week. A fast check helps you spot damage and report it while the delivery is still fresh.
Keep order emails in one folder. Screenshot your order number and the delivery scan page.
For fragile goods, take a quick photo of the box before you open it, even if it looks fine. It can feel silly, but it is quick, and it can save you later.
And if a site is in wind-down mode, treat every buy as final unless the item arrives faulty or damaged. That is the safest mind set when a store is on its way out.
Amazon buys over $2,000 that can help if you do lots of online buys and returns
You do not need pricey gear to return one pair of shoes. Still, if you run a small resale side gig, or you buy a lot online each month, a few high-cost tools can make the “paper trail” side less messy.
A MacBook Pro 16-inch (a higher spec model) is often over $2,000 on Amazon. It can keep invoices, emails, and photo proof in one place, with room to store files for years.
An HP LaserJet Enterprise all-in-one printer is also often over $2,000 on Amazon. If you print labels, scan receipts, and keep records for tax, it can turn loose paper into neat files.
A Zebra ZT-series label printer can also go past $2,000 on Amazon, based on the model and kit. If you ship a lot, clean labels that scan well can cut “lost parcel” pain.
These buys are for heavy use. For most people, the best free tool is still speed: open the box fast, take photos if there is an issue, and keep your order proof.
Quick wrap
MySale’s published shutdown message said the sites would close on 27 January 2026, and it said unused credit notes would expire after that date. It also said that from 15 November 2025, new purchases were under a no change-of-mind return rule, while faulty or damaged items were still meant to be looked after.
Today, with 27 January 2026 in the past, the clean move for a faulty or damaged order is to gather proof, then contact support using the email MySale published in the shutdown notice. If you can’t get a fix, your next stop may be your card provider or payment service.