24S return policy: the real return rules, the 30-day clock, and how refunds work

You buy a dream piece on 24S and you can almost hear the heel click or feel the coat swing as you walk. Then the box lands, you try it on, and the spell breaks. The size feels odd. The shade looks off in your room light. Or you just know it will sit in your ward like a cake you do not want to eat.

A return should feel like a clean hand-off, not a tug of war. With 24S, the rules are clear once you see the main points. You get a 30-day window to start the return, returns are free, and you can book a pick-up at home in many places. Still, small slips can slow you down. A lost tag, a crushed box, or a late start can turn a calm return into stress.

This guide breaks down the 24S return policy in plain words. It covers the 30-day time rule, what shape your item must be in, how free returns and home pick-up work, what you get back in a refund, and how to avoid the most common return headaches.

The big rule: you have 30 days to start a return

24S gives you 30 days to initiate a return. That word “initiate” matters. It means you should begin the return step in the 24S return flow, not just think about it. Do not let the box sit by the door for two weeks. Try the item fast. If it is not right, start the return right away.

Think of the 30-day window like a bus that comes once. When it pulls off, you can chase it, but you may not catch it. A fast start is your best friend.

Also note this: item pages can show return notes tied to a specific product. So if your item has its own return terms, treat that text as the rule for that item.

Are 24S returns free?

Yes. 24S says returns are always free. You can return by booking a pick-up at your address or using a nearby relay point, based on what your area supports.

Free returns sound like a wide open door, but you still need to follow the steps 24S sets. A free return can still go wrong if the return is not started the right way, or if the item comes back used or missing parts.

What items must look like to get a refund

24S sets a simple rule: the item must be unworn and unused, with all original add-ons. Labels must still be on the item. The first pack should also be in good shape.

In real life, this is what that means.

If it is a jacket or dress, do a clean try-on at home. Do not wear it out “just to see.” A night out can leave scent, marks, or pulls.

If it is shoes, try them on inside on a clean floor. A scuffed sole can read as “used.” Keep the shoe box clean too, since luxury shoe boxes often count as part of the item set.

If it is a bag, keep all dust bags, cards, and any wrap. Keep the bag shape. Do not load it with your daily stuff. A bag can pick up wear fast, like a white tee near tomato stew.

For any item, keep every tag on until you are sure you will keep it. Tag loss is one of the top reasons returns get stuck.

Some items may not be returnable

24S notes that certain products are not eligible for return. The site does not spell out the full list on the main shipping and returns page, and the exact set can depend on the item type and the place you ship to.

The safe move is this: read the “delivery and returns” area on the item page before you buy. If the item has a special rule, you want to know it now, not after the box lands.

If you already bought and you are not sure, start the return flow and read the return terms shown for your order. That is where the most item-specific rule text tends to show up.

How to start a 24S return

24S says to have your order number and your email address ready to initiate a return. You begin from the 24S return tool and follow the prompts for your order.

Once you are in the return flow, you will pick the return method. Many areas will offer at-home pick-up. Some will offer a relay point drop-off. Pick the one that fits your day, then lock it in.

After you book the return, pack your item with care. The goal is simple: send it back in the same clean state it came in.

How to pack your return so it stays “clean”

Packing is not just about tape and a box. It is about proof. When 24S opens your return, they want to see a product that looks new, with all parts in place.

Put the item back in its dust bag or wrap, if it came with one. Put it in the brand box, if there is a brand box. Then put that inside the shipping box. This keeps the brand box from getting torn or crushed in transit.

Do not stick labels on a shoe box or a brand box. Use an outer box. A damaged shoe box can cause trouble, even if the shoes are fine.

If the item came with extra parts, send them back too. Spare laces, strap parts, tags, care cards, and any pouch should go back in the box.

Seal the box well. Use strong tape. A loose seam can pop open in transit, and that is when parts go missing.

Pick-up from home vs relay point: what to expect

24S says you can schedule a pick-up at your address or a nearby relay point. In many big cities, home pick-up is the smooth path. You set a day, the carrier comes, and the box leaves your hands.

A relay point drop-off can be better if you do not want to wait at home. You drop it when it fits your day and keep your drop proof.

No matter which method you use, keep any proof you get. If you get a scan slip or a tracking code, save it. Treat it like a claim ticket. If a parcel goes slow or gets stuck, that proof is your seat belt.

Refunds: what you get back, and what you may not get back

24S says it refunds the full amount of the product to the payment method used at checkout. It also says taxes and duties are included in that refund.

That is a big plus for cross-border orders, since duties can be a real chunk of cash.

There is one key catch: 24S says shipping fees, if paid, stay at your cost for deliveries outside of Europe. So if you paid a shipping fee on an order shipped outside Europe, do not plan on that fee coming back, even if the item is returned and the refund is approved.

24S also says the refund is issued to the person who placed the order, and it goes back to the original payment method. So if you used a card, it goes back to that card. If you used a wallet-based payment method, it goes back through that same lane.

How long refunds take on 24S

24S says it will email you when your refund is issued. After that, your bank does the rest. 24S notes the refund can take up to 15 working days to show on your side, and the timing can vary based on the card issuer.

If you are on day three and you do not see it yet, that can still be normal. If you are past the stated time, that is when it makes sense to reach out with your order number and any return tracking proof.

Common return mistakes that can slow you down

The most common slip is time. People wait too long to start the return. The fix is simple: try on fast, decide fast, start the return fast.

The next slip is tags. A tag gets cut off “by habit,” or it gets lost on a chair. Keep tags on and keep them in the box when you are not trying the item on.

Another slip is the box. Shoe boxes get taped. Brand boxes get dented. Always use an outer box.

One more slip is missing parts. Dust bags, straps, spare laces, and auth cards should go back with the item. If it came in the box, send it back in the box.

What to do if the item arrives damaged or wrong

If your parcel shows up with damage, or if you got the wrong item, act the same day.

Take clear photos of the shipping box, the label, the inner wrap, and the issue on the item. Keep the packaging. Do not throw anything out until the case is solved.

Then use the 24S help channel on the site with your order number. Fast photos make these cases easier to fix.

Smart habits for stress-free 24S returns

Open your parcel as soon as it arrives. Try items on in a clean space. Keep tags on. Keep all wrap and boxes. Save your return proof.

These habits feel small, but they turn returns into a smooth swap of hands. Like passing a glass of water, not a bowl of soup.

Amazon buys over $2,000 that can help if you order and return luxury goods a lot

If you handle lots of online orders, a few high-end tools can make the admin side less painful. This is for heavy use, not for a one-off tee.

A MacBook Pro (a higher-spec model) is often over $2,000 on Amazon. It can help you keep order emails, invoices, and tracking proof in one place, so you can pull what you need fast when a return is in play.

An HP LaserJet Enterprise all-in-one printer can also run over $2,000 on Amazon. If you print labels, scan drop slips, and keep paper proof, it can help you keep a neat file trail.

A pro camera kit that costs over $2,000 on Amazon can help if you need sharp proof photos for damage-on-arrival cases. Clear photos can save days of back-and-forth.

You do not need any of these to return one item. The best free tool is still speed and care: start the return early, pack well, and keep proof.

Last word

24S returns are built to be simple: you get 30 days to start the return, returns are free, and you can often book at-home pick-up or use a relay point. To get a smooth refund, send the item back unworn and unused, with labels on, all add-ons in the box, and the packaging in good shape. Refunds go back to the original payment method, with taxes and duties refunded, and shipping fees kept at your cost for deliveries outside Europe.

Do your try-on fast, keep the tags on, and keep the box tidy. That is the whole game.