END. Clothing Return Policy: how returns, refunds, and swaps work
You open the box and feel that first spark. New shoes. New coat. New tee. Then the spark fades. The fit is off, the shade looks odd in your own light, or you just know you will not wear it.
That moment can feel like you grabbed the right key, but it will not turn. A clear return plan is the spare key. END. has a clear set of rules, and once you know them, a return can be a quick fix instead of a long back and forth.
This page covers the main END. Clothing return rules for online orders and in store buys. It also shows what END. needs from you: time, tags, and the right pack.
The main online return window is 30 days
For items bought on the END. site, END. gives you 30 days to send an order back from the day it is marked as delivered. That 30 day window covers a full refund, an exchange, or a refund to online store credit.
One detail helps a lot if you live far from the UK. END. says your return does not have to reach them in that 30 day window. It only needs to be on its way back in that time. In plain terms, you need proof the parcel was sent back on time.
This is why the first habit that saves you stress is simple: do your try on fast. If you wait two weeks to open the box, you burn most of your time.
What “good condition” means at END.
END. will only take back items that are still fit to sell again. That means the item must be unworn and unwashed, with tags still on, and with the right box or pouch if that came with it.
Try the item on like you are in a shop. Keep it clean. Keep it away from scent spray, makeup marks, and pet hair. A white tee can pick up a mark in one minute, like a napkin near a red drink.
If the item looks used, END. can refuse the return.
Underwear is not taken back
END. says it cannot take back underwear for health reasons. If you buy underwear, treat it like a one way buy unless the item is wrong in a clear way when it arrives.
Shoes: guard the shoe box
If you return shoes, END. says the shoe box is part of the item. So do not tape labels to the shoe box. Do not write on it. Put the shoe box inside a strong outer box.
A beat up shoe box can turn a clean return into a “no.” Think of the shoe box like a case for a pair of specs. It looks small, but it matters.
Sale items can still be returned
END. says it will still take back sale items, as long as you follow the same return steps and the items are still in that clean, re sell state.
UK online returns: free via Royal Mail
If you are in the UK, END. lets you start a free return with Royal Mail. The flow is meant to be quick.
You fill in the END. returns form and pack it in the box with your items. If you do not have a form, END. lets you get one from its site.
Then you make a Royal Mail QR code from the Royal Mail return portal END. links to. You can drop the parcel at a Royal Mail drop off point, and you keep your receipt and tracking code.
END. notes that returns can take up to five working days to arrive and be dealt with, and it will email you once the refund or exchange is done.
If your return parcel is too big for Royal Mail, END. asks you to reach out to its support team so it can set up a courier pick up. You will be asked for a pick up time, your contact info, your pick up address, and your order number.
Online returns from outside the UK: you pay the return ship cost
If you are not in the UK, END. says it does not cover return ship cost. You pick your own post firm or courier and send the parcel back to END.
END. strongly pushes a tracked and insured ship method, and it asks you to keep the tracking info. That tracking code is your proof that the parcel is on its way back inside the 30 day window.
END. also asks you to pack well. If the parcel is lost or damaged on the way back, END. says it cannot take the blame for that loss.
Customs forms for overseas returns: mark it as “returned goods”
For returns sent from outside the UK, END. asks you to mark the outer box as returned goods and tick the “return goods” box on the customs form. This is meant to cut the risk of import tax or fees being put on the return parcel.
END. also says it is not liable for return customs fees. So this part is worth slow care. A rushed customs form can cost you real money.
Where your return goes
END. lists its return address for parcels sent back to its HQ. This is the place used for many returns sent by post or courier:
Returns Department
End HQ
1 Parsons Road
Washington
Tyne & Wear
NE37 1EZ
United Kingdom
If you are using the UK Royal Mail QR code flow, you still pack your return with the returns form and follow the Royal Mail steps END. gives you. The label route handles the rest.
How long END. takes to deal with a return
END. gives a few time notes, and they all point to the same idea: plan for some working days, not same day.
END. says it aims to deal with returns within five working days of the parcel reaching its store room. In some notes, it says its returns team should deal with it within three to seven working days once it gets back to them.
After END. deals with the return, it sends an email to say it is done.
Then the bank part kicks in. END. says to allow a few more working days for the refund to show, based on your card firm or pay firm.
How refunds are paid
END. says refunds go back to the first way you paid, unless the return is set as online store credit.
If you paid with a gift card, END. says refunds go to your END. account as online store credit.
If you paid with a mix of gift card and a card, END. says it puts the refund to store credit first. If you want it sent back to your first pay way, END. asks you to reach out to its support team.
If you chose store credit on purpose, it can be a fast way to buy a new size or a new style once your return is checked in.
How exchanges work at END.
END. does do size swaps, but it follows a set method.
When you fill in your returns form, you tick the exchange box and write the new size you want. Then you send the parcel back in the normal way.
END. says it will refund the cost to your online store credit, then use that to set up the new order for your new size. You may get one email about the refund, then a new email with the new order info.
If the size you want is sold out by the time END. deals with the return, END. says it will then give you a full refund back to your first pay way.
END. also says it cannot swap to a whole new style as an exchange. In that case, the clean move is a return for a refund, then you place a new order for the other item.
Can you return an online order in an END. store?
Yes. END. says you can take an online order back to any END. store in the UK.
You bring the order and the item pack to the store, and you include a filled in returns form that says if you want a refund or an exchange.
END. notes that store returns are sent to its HQ in bulk. That means the return can take a bit more time to reach the online store room, and then the normal return deal time starts.
If you live near a store, this can still be a good move, since you skip the post run and you do not need to book a pick up slot.
END. in store buys have a different return rule: 14 days
If you bought the item in an END. store (not online), END. says you have 14 days to return it.
For in store buys, END. says it gives either an exchange for a new size or a new item, or a refund to store credit. It also asks you to bring a valid receipt.
END. adds that the store credit note is valid for one year from the day it is made.
So, if you shop in store, do not wait a month to make up your mind. That 14 day clock is short.
One more rule END. points out: repeat returns can cause blocks
END. says it keeps an eye on returns to stop trade abuse or fraud. If a buyer sends back items in a way that breaks its fair use rule, END. may close the account or turn down new orders.
If you love END. and shop there a lot, this is worth keeping in mind. Use size charts. Read fit notes. Keep your cart tight. A “try at home” haul each week can end in pain.
How to pack your END. return so it stays safe
Returns fail for silly reasons. A lost tag. A box crushed in the post. Tape stuck to the shoe box. A missing dust bag. These are small slips that can cost you a full refund.
Pack the item in the same way it came, if you can. Put tags back flat. Put all bags and wraps back in. Put shoes back with paper fill if that was how they came.
Then place that inner pack in an outer box. Seal the outer box well. If the item is shoes, keep the shoe box clean and shield it with that outer box.
Last, keep your post proof. END. tells you to keep your receipt and tracking code. Treat that slip like a claim ticket at a coat check. You do not want to lose it.
What to do on day one after the box lands
Day one is your best friend.
Open the parcel with care, so you do not rip tags or cut the item.
Try on fast, on a clean floor.
Keep all tags and pack bits in the box while you decide.
If you plan to send it back, start the return right away and get the parcel on its way back well inside the 30 day window.
This is the main trick that makes END. returns feel easy. Fast checks, clean items, clean pack.
High end Amazon buys over $2,000 that can help if you ship and return a lot
You do not need pricey gear to send one coat back. Still, if you buy a lot online, run a small shop, or keep a lot of order proof, a few high end tools can save time.
A MacBook Pro 16 inch model is often over $2,000 on Amazon. It is a solid way to store order emails, PDF bills, and ship proof in one place, so you can pull what you need fast.
An HP LaserJet Enterprise all in one print and scan unit is often over $2,000 on Amazon. If you deal with lots of paper slips, it can scan and file them so you do not end up with a drawer full of loose paper.
A Zebra ZT line label print tool can run over $2,000 on Amazon in many kits. If you ship a lot for work, clean labels that scan well can cut lost parcel stress.
These buys are only for heavy use. For most people, the best “tool” is still free: keep the tags on, keep the box, and move fast.
Quick recap
Online orders at END. have a 30 day return window from delivery, and your parcel only needs to be on its way back in that time. Items must be unworn and unwashed, with tags on, and shoes need the shoe box kept safe. UK returns can be started free with Royal Mail, while returns from outside the UK use your own post or courier. END. aims to deal with returns within a few working days once they reach its store room, then your bank takes a bit more time to show the refund. In store buys have a 14 day return rule and refunds are to store credit or exchange.
If you treat the return like a clean hand off, it tends to stay clean. Time, tags, and a strong box do most of the work.