OVS Return Policy: how to send stuff back, get cash back, and dodge lost tags

You pull a new tee from the bag and it is not a win. The size is off. The fit is odd. The hue is not what you saw on screen. It can feel like you got home with the right map, then saw the road is shut.

OVS has a clear set of return rules for web buys. The main idea is kind: you get time to swap your mind, and you can send items back at no cost if you use the OVS steps. Yet the small rules still count. Miss the time limit. Toss the tag. Wash the top “just once.” Each slip can turn a clean swap into a slow mess.

This page is a plain guide to OVS returns. It tells you how long you have, the two free ways to send items back, what state the goods must be in, how cash back tends to show up, and the top traps that make a return fail.

The key time rule: 30 days from the day you got the box

For web buys on OVS, you have 30 days from the day you got your order to ask for a return. Do not mix this up with the day you paid. It starts on the day the pack hits your hand.

OVS has a two part time set in its sale rules. The law gives 14 work days for a back out right. Then OVS adds more time on top so you can still do a return up to day 30. For you, the day to day take is simple: act as if day 30 is a hard wall.

One more time tip: OVS wants the return for one order done in one go. So if you plan to send back two tees from the same cart, do them at the same time. Do not ship one now and one next week. That can lead to a “no” when the last box shows up.

Two free ways to send it back

OVS gives two free return ways for web buys.

One way is a pick up by a ship firm. OVS calls this “return by ship firm.” You book a pick up, stick the return tag on the box, and hand it off.

The next way is to take the goods to an OVS shop that can take web returns. You show your order code and hand the goods in.

In both ways, the goal is the same: get the return set up in your OVS order page first, then send the goods back in the right box, with all tags on, in new state.

What “new state” means at OVS

OVS is strict on state, and this is fair. A top that is worn and washed is not “new.” If a shop takes it back, the next buyer pays the price for that wear.

So OVS says the goods must not be used, worn, washed, or torn. The tag must still be on the item, with the one use seal still shut. The cloth tags that tell the fab and wash info must still be on, too.

In plain terms, do your fit test like a shop test. Try it on for a short time. Keep it clean. Keep it far from scent, pet hair, make up, and food.

If you think you may send it back, do not wash it to “see if it gets soft.” Do not trim a hem “just a bit.” Do not cut off the tag to stop itch. Those small acts can end your return right.

The tag is your ticket home

For OVS, the tag is not just a bit of paper. It is proof the item is still in shop state.

When you pull a tee from a bag, the tag can be a trap. It snags on a nail, or falls off in the wash bin, or gets cut in a rush. If you plan to keep the item, fine. If you may send it back, guard the tag like a key.

A good habit is to hang the item with the tag still on and wait a day. If you wake up and still do not love it, box it up and start the return on the site. Fast acts make clean wins.

How to start a return on the OVS site

OVS asks you to start the return in your order area on the site.

If you have an OVS login, you go to the part of the site that shows your past buys, pick the order, tap the return key, and pick the items and count you will send back.

If you paid as a guest with no login, OVS still lets you start the return. You use the “track order” page for guest buys and start the return from there.

Once you start the return, OVS will send you a mail that says the return steps are on.

Return by ship firm: the step by step in real life

Return by ship firm is the best fit if you do not live near an OVS shop, or if you just want the box to leave your home with no errand run.

First, you start the return on the OVS site as noted in the last part.

Next, you book a pick up. OVS lets you book it from the return page. OVS also notes you can set a pick up by phone with Poste, or via the Poste web page for pick ups, if you need that path.

Then you pack the goods. OVS asks you to use the same ship box the order came in. If the box is torn, you can use a new box, yet keep it safe and firm so the goods do not get hit on the way back.

Put each item in the box with the tag still on. Add the full set of items you said you would send back. Do not add an item you did not mark in the return step. Do not hold one item back to ship later.

Now add the return tag. OVS says the return tag may be in the box you got. If it is not, you can get it from your order area once the return is set up.

Last, hand the box to the ship firm at pick up. Keep proof of hand off if you get it. Proof is a life raft if a box goes lost.

Return in shop: fast if you live near one

Return in shop can be the calm path. No taping a box. No pick up slot. You walk in, hand it in, and you are done.

OVS says you still start the return on the site first. Once you do, the site can show you the list of OVS shops that can take web returns for that order.

When you go in, take the goods in new state with tags on. Take your order code. In some cases, the shop may also want the print from the ship mail that came from OVS at the time your box was sent out. If you have it on your phone, that is fine too. The goal is to make it easy for staff to link your goods to your web buy.

Once the shop takes the goods and the return is done in their tool, OVS notes you will get a mail that says the cash back task was sent.

One order, one return box

This is the rule that can sting the most.

OVS says that goods sent back by ship must be in one ship, not split in two. So if your cart had five items, and you want to send back two, send both in one box at the same time.

If you ship one now and one next week, OVS may say “no” to the late one, even if you are still in the 30 day span. The firm does this to stop mix ups in the stock room, and to keep each return tied to one file.

So, sort your keep pile and your send back pile on day one. If you are on the fence, pick fast. A slow mind can cost you.

When will you see your cash back?

OVS has two key time notes on cash back.

If you send back by ship firm, OVS says you will get the cash back in about 10 work days from the day the goods get back to the OVS stock room. You will get a mail when the cash back is made.

If you send back in shop, OVS says you will get a mail when the return task is done and the cash back is made. The time for the cash to show on your bank app can still rest on your bank.

OVS also says the bank may take time to show the cash back. For card and PayPal buys, OVS notes you may see it 5 to 10 work days after the mail that says the cash back was made.

So do not stress on day two. Let the return hit the stock room, then watch for the mail, then give the bank a bit of time.

How the cash back is paid, based on how you paid

OVS ties cash back to how you paid for the order.

If you paid by card or PayPal, OVS sends the cash back to that same pay way.

If you paid with a mix of OVS gift card plus card or PayPal, OVS says the cash back will go to the gift card first, up to the first gift card sum you used. If the cash back is more than that, the rest goes to the card or PayPal.

If you paid on drop, OVS says the cash back is done by bank wire. In that case, at the end of the return steps, OVS will ask you for your bank info so it can send the cash back.

Keep in mind: if you used a sale code or deal code, OVS notes the cash back is net of that cut. So you get back what you paid, not the full list sum.

Do you get the ship fee back?

OVS makes a key note for the extra time it gives from day 15 to day 30. In that time band, OVS says it pays back the sum for the goods only, not the ship fee.

That is why it can be smart to act in the first two weeks if you can. Yet the main win is still the same: do the return in time, in new state, with tags on.

Free ship back does not mean “ship it how you want”

OVS says returns are free if you use the OVS steps and the OVS return tag, with the ship firm shown in your return form.

OVS also says you can pick your own ship firm if you want. Yet if you do that, the ship cost is on you. So if you want the free path, use the OVS return tag and book the pick up the OVS way.

This is like a free ride bus pass. It is free, yet it only works on that bus line.

Top traps that lead to a “no”

The first trap is a lost tag. No tag, no seal, no go. Keep it on.

The next trap is use. A tee worn for a full day is use. A top washed is use. A shoe worn out in rain is use. Keep it in shop state.

The next trap is time. Day 30 can hit fast. Do not wait for “next week.”

The last trap is split ship. If you do two boxes for one order, you may lose one of them. Keep it one box, one go.

How to pack a return so it gets there in one piece

Pack is not a place to be lazy. A weak pack can lead to harm in ride back, and harm can lead to a cut in cash back or a full “no.”

Use the same ship box when you can. Fold the goods as they came. Use the same thin bags, if you still have them. Tape the box well. Put the return tag on a flat side so the scan code is not bent.

If rain is in your area, use tape on all seams so wet air does not get in. A wet box can tear, and a torn box can lose goods.

If you got a bad item

Some times you are not in a “swap my mind” case. You are in a “this is bad” case. A seam can rip, a zip can jam, a stain can show up, or a snap can break on day one.

OVS has a rule set for bad goods, too, and it can let you ask for a cash back or a swap. The safe move is to keep the tags and take pics fast, then use the OVS help page to ask for aid. Fast proof is gold in a bad goods case.

Big gear from AMZN that can help if you do lots of web buys

If you do one or two web buys a year, you do not need gear. Yet if you run a small shop at home, or you buy a lot for a big home, tools can save time.

A good work lap top that is near $2000 or more on AMZN can help you keep all buy mails, order codes, and return mails in one spot. It is less stress when you need to pull up a mail in a shop.

A fast scan and print box that is near $2000 or more on AMZN can help you print return tags and scan bills and slips for your files. It is not for all, yet it can pay off if you do lots of box work each week.

A pro tag print tool that is near $2000 or more on AMZN can help if you run a side shop and ship a lot. Clean tags scan well, and that can cut “lost box” pain.

You can skip all this and still win at returns. The best free tool is still the same: keep the box, keep the tag, and act in time.

Wrap up

OVS returns are made to be easy if you keep to the core rules. You have 30 days from the day you got the box to start the return. You can send it back by ship firm or in shop, and both ways can be free if you use the OVS steps. Keep goods in new state, with the tag and seal still on. Send the full return for one order in one go. Then wait for the mail that says the cash back was made, and give your bank a bit of time to post it.

That is it. Keep it neat, keep it fast, and the return will feel like a short walk, not a steep hill.