Euro Car Parts Return Policy: 60 day re-turns, £3.45 pick-up

You fit a part, you grab the spanner, and then you see it. The bolt holes do not line up. The plug is the wrong shape. Or the part looks right, yet the car says “no” like a door that will not shut. It can feel like you bought the right key and got the wrong lock.

If you shop at Eu-ro Car Parts (LKQ Eu-ro Car Parts on lots of pages), the good news is that the re-turn set-up is clear once you know which lane you are in. This guide lays out the Eu-ro Car Parts re-turn pol-i-cy in plain words. It talks through change of mind re-turns, fault-y goods, Click & Col-lect, home de-liv-er-y, sur-charge (core) re-turns, and the cash back time line.

You will see two time bars come up a lot. One is the firm 14 day “right to can-cel” for web and app buys. The oth-er is the 60 day good-will time that Eu-ro Car Parts of-fers for un-used goods in many cases. If you keep those two bars in your head, the rest starts to make sense.

The fast view: what Eu-ro Car Parts says you can do

Eu-ro Car Parts says it will give a re-fund on un-used items re-turned with-in 60 days of buy. If the item is fault-y, it says it will of-fer a re-fund or an ex-change where it can. It also gives you a few ways to send goods back: take it to a lo-cal LKQ Eu-ro Car Parts store for free, set up a cour-i-er pick-up that they ar-range (a fee can ap-ply for un-want-ed goods), or send it by post to the mail or-der site (post cost is on you in most change of mind cases).

Eu-ro Car Parts also runs an on-line re-turn path. You can start the “Make a Re-turn” flow and tie your re-turn to your or-der num and post-code. That can save time, as it puts your de-tails in the sys-tem be-fore the box lands back at the depot or store.

The 60 day re-turn rule: change of mind, wrong part, or just “not for me”

The Eu-ro Car Parts re-turn pol-i-cy is gen-er-al-ly kind on time. For most un-used goods, Eu-ro Car Parts says you can re-turn with-in 60 days of buy. This fits the way car parts shop-ping works. A part can look right on a screen, yet your car can still say no.

There is a catch, and it is not weird. The part has to be fit to sell a-gain. Eu-ro Car Parts says goods “must not be de-val-ued” and should be in a re-sale-a-ble state. Keep the box, keep the doc sheets, keep the in-ner bag, and keep the pack as close to “new” as you can. A torn box is not al-ways a deal kill-er, but a part with scuffs, grime, or fit marks can make a re-fund hard.

Think of it like a tin of paint. If the lid is off and the rim is dry, no one wants it. The same goes for a “new” part with tool marks.

One more time bar: the 14 day right to can-cel for web buys

If you bought on the web site, Eu-ro Car Parts says you have a right to can-cel with-in 14 days af-ter the day you got all goods and/or ser-vice. You do not need to give a rea-son. You just need to tell them in time.

Once you tell them you want to can-cel, you must send the goods back no lat-er than 14 days from that no-tice day. Eu-ro Car Parts says it aims to pay you back with-in 14 days from that date, or soon-er if you give proof the goods are on the way back.

On this 14 day right, Eu-ro Car Parts says it will pay back all pay-ments it got from you, in-clud-ing de-liv-er-y costs, but with a key carve-out. If you picked a more “up-graded” de-liv-er-y type, like Same Day, Next Day, or Su-per Sav-er, those ex-tra costs do not get paid back.

This 14 day right is like a fire door. It is there for you, but it has rules. Use it fast and you will like how it feels.

When the right to can-cel does not ap-ply

Eu-ro Car Parts lists some deal types where the 14 day right to can-cel does not ap-ply. This is not rare in the parts world. Some goods can-not be “un-done” once o-pened or once made for you.

Eu-ro Car Parts says the right to can-cel does not ap-ply to some WS goods and/or WS ser-vice, to goods made to your spec or per-son-al-ised, to per-for-mance goods, to goods that can go bad fast, to sealed goods that are not fit to re-turn for health or hy-giene once un-sealed, to goods that get mixed in with oth-er stuff af-ter de-liv-er-y (paint is the go-to ex-am-ple), and to sealed au-di-o, vid-e-o, or com-put-er soft-ware once un-sealed.

If you buy a di-ag-nos-tic kit that needs a soft-ware li-cense or a soft-ware pay-ment, Eu-ro Car Parts also notes that it can-not pay back soft-ware pay-ments, and if soft-ware has been o-pened, used, or ac-ti-vat-ed, you may not get a re-fund for that soft-ware.

For most car parts buys, you will not hit these edge cases. But if you do, it helps to know why a re-turn desk might say “no”.

How to re-turn: the store lane (free and fast)

Eu-ro Car Parts says the quick-est way to re-turn is to take the goods to a lo-cal LKQ Eu-ro Car Parts store. This is free of charge, and it works for both home de-liv-er-y or store col-lect or-ders.

Bring your in-voice if you have it. If you bought on-line, bring your or-der con-firm e-mail or your or-der ref. The store team will look at the buy date and the state of the goods, then sort the re-fund if it fits the rules.

This store lane is like a short cut on a long road. If you can do it, it tends to be the least fuss way to close the loop.

How to re-turn: cour-i-er pick-up (ar-ranged by Eu-ro Car Parts)

If you can-not get to a store, Eu-ro Car Parts says it can ar-range a cour-i-er col-lec-tion for you.

For un-want-ed goods, Eu-ro Car Parts says the col-lec-tion has a fee of £3.45. The part still has to be in a re-sale-a-ble state, with pack and doc.

For fault-y or dam-aged goods, Eu-ro Car Parts says it will ar-range pick-up free of charge. There is a sharp note here, though. Eu-ro Car Parts says all goods will be checked be-fore a re-fund, and if the part is not seen as fault-y on in-spect, you will be charged the £3.45 car-riage cost.

So, if you claim “fault” and it is real-ly “wrong part”, you may still end up pay-ing that £3.45. Be straight on what went wrong, and it will go smooth-er.

For both un-want-ed and fault-y pick-ups, Eu-ro Car Parts says your re-fund will be pro-cessed with-in 14 days of them get-ting the goods back.

How to re-turn: by post to the mail or-der depot

Eu-ro Car Parts also lets you send goods back by post to its mail or-der site. This lane is best when the part is small, you have good pack, and you can use a tracked ser-vice.

Eu-ro Car Parts says you are re-spon-si-ble for all post costs for goods re-turned un-der its re-turns pro-cess, ex-cept where the goods are fault-y, un-less they a-gree and con-firm some oth-er plan with you in ad-vance.

Eu-ro Car Parts also says it will not take re-spon-si-bil-i-ty for loss or dam-age in tran-sit. So, if you pick this lane, use a tracked and in-sured ser-vice that fits the val-ue of the part.

For post re-turns, Eu-ro Car Parts says to add key de-tails in the box to speed up the job. Put your o-rig or-der num in the box, list the prod-uct code, the count, and the rea-son for re-turn. If you skip this, Eu-ro Car Parts warns it can slow your re-fund.

The post re-turn ad-dress shown in its home de-liv-er-y re-turn help page is:

Eu-ro Car Parts – T1 Birch Cop-pice Busi-ness Park, Dan-ny Mor-son Way, Dor-don, Tam-worth, B78 1SE.

How long does a re-fund take?

Eu-ro Car Parts uses a few time notes in its help pages and its main re-turn page, and they fit to-geth-er well.

On the re-turn page, Eu-ro Car Parts says a re-fund will be pro-cessed with-in 14 days of them get-ting the prod-uct back for cour-i-er lanes. Its help FAQ says it aims to pro-cess re-turns with-in 5 to 7 work-ing days of re-ceiv-ing them, and that the full re-fund flow will be done with-in 14 days of con-firmed re-ceipt of the goods.

That means two things in real life. One, do not ex-pect the cash back the next day. Two, keep your proof of post or your pick-up re-f so you can track when the part got back to them. Once the part is “in”, the clock can start in a clean way.

Ex-chang-es: when you want the right part, not your cash back

Some-times you do not want a re-fund. You want the same type of part, but in the right size, brand, or fit. Eu-ro Car Parts says it can ex-change a prod-uct up to 60 days af-ter buy, as long as it fits the re-turn rules.

There is one main rule: ex-chang-es are store on-ly. Eu-ro Car Parts says you need to bring the prod-uct in-to a store to ex-change for the one you want, and you should bring your in-voice or or-der ref.

This is a good fit for car parts, as the store team can help you match the part on the spot. It can save you from a round two of “looks right on a screen”.

Click & Col-lect can-cel: what if you do not pick it up?

Click & Col-lect is made for speed. But life can get in the way. Eu-ro Car Parts has a no-stress path if you paid on-line and then did not pick up.

Eu-ro Car Parts says if you changed your mind on a col-lec-tion or-der paid on-line, you can let the or-der ex-pire. If you do not col-lect with-in 7 days, it says it will pro-cess your re-fund af-ter the col-lec-tion win-dow laps-es, then you will be paid back with-in 7 days to the o-rig pay way.

If you want the re-fund soon-er, Eu-ro Car Parts says to con-tact the store you or-dered to, and they can ar-range a can-cel.

For pay in-store col-lec-tion or-ders, Eu-ro Car Parts says if you changed your mind, you can let the or-der ex-pire by not col-lect-ing with-in 3 days, and it will can-cel the re-ser-va-tion.

Dam-aged pack or part: what Eu-ro Car Parts may ask for

Car parts move through a lot of hands. A dent-ed box can hap-pen. Eu-ro Car Parts says it may ask for im-ages to val-i-date dam-age to the prod-uct or the pack. This is fair, as it helps them see what went wrong and pick the right fix.

So, if your box lands in bad shape, take a few quick pics right then. Do it be-fore you fit the part. A pic is like a dash cam for your post. It keeps the facts in one place.

War-ran-ty and fault-y goods af-ter the re-turn win-dow

Not all faults show up day one. Eu-ro Car Parts says the goods it sells have a min of 12 months war-ran-ty un-less it says some-thing else. This war-ran-ty is for man-u-fac-ture de-fects, not for wear and tear.

Eu-ro Car Parts also lists what the war-ran-ty does not cov-er. It does not cov-er wear and tear, will-ful dam-age, neg-li-gence, tam-per-ing, odd work con-di-tions, wrong fit-ment, wrong or-der-ing, or not fol-low-ing the mak-er in-struc-tions. If a part is shown fault-y by the mak-er in the war-ran-ty time, Eu-ro Car Parts says it will be re-placed or re-fund-ed.

If you are in this “war-ran-ty claim” zone, keep your proof of buy, and keep notes on when the part was fit and how it was used. The more clear you are, the less back and forth you get.

Sur-charge (core) re-turns: how to get the de-posit back

Some parts come with a sur-charge. This is a re-fund-a-ble de-posit you pay up front, and you get it back when you send the old unit back. This is com-mon on re-man units like al-ter-na-tors, start-ers, cal-i-pers, and more.

Eu-ro Car Parts says the quick-est way to get your sur-charge de-posit back is to take the core to a lo-cal store with your o-rig in-voice or your on-line or-der ref.

It also gives rules for the core you send back. Eu-ro Car Parts says there must be no dam-age to the o-rig cast-ing body that would stop it from be-ing re-man-u-fac-tured. It also says plugs or sock-ets that are part of the core’s func-tion must not be dam-aged.

Time is tight here. Eu-ro Car Parts says the core has to be re-turned with-in 7 days from the col-lec-tion or de-liv-er-y date. If you can-not get to a store, it says you can ar-range a col-lec-tion and you can start an on-line sur-charge re-turn trip.

For sur-charge re-turns, treat the old unit with care. Do not snap plugs off. Do not crack hous-ings. Put it in a box with pad, like you would move a mug with a thin han-dle.

Spe-cial or-der goods and re-stock fee

Some parts are not kept in stock. Eu-ro Car Parts calls these “Spe-cial Or-der” goods. It says this can mean a non-stock item that gets or-dered and/or made just for your re-quest.

For Spe-cial Or-der goods made as per your re-quest, Eu-ro Car Parts says they are non-re-fund-a-ble ex-cept at its own choice, or if the con-tract is can-cel-led un-der the right to can-cel terms. It also says that in that case it can ap-ply a re-stock fee of 25% of the Spe-cial Or-der price, and that fee can be cut from the re-fund due.

This is one spot where a quick call can save pain. If you see “spe-cial or-der” on a part, make sure it is the right one be-fore you hit pay.

Good shop hab-its that cut re-turn pain

Most Eu-ro Car Parts re-turn stress comes from one thing: fit a part, then try to send it back. Once a part has been fit, it can pick up marks fast. Oil on a seal. Scuff on a bolt face. A clip that bends.

If you think you may re-turn, do a “dry fit” check first. Hold the part up to the old one. Match the plug count. Match the hole set. Match the length and the curve. If it looks off, stop there. Pack it back up while it is still clean.

Keep all the doc sheets. Some parts come with fit notes or a bar code tag the store team may need. If you toss those, you can slow your own re-fund.

When you do need to ship a re-turn, pick a strong box and tape it well. A part in a weak box is like a brick in a paper bag. It will find a way out.

A-ma-zon picks (2k+) that can cut “wrong part” buys and save you time

If you run a shop, a fleet, or you fix cars most days, the cost of a wrong part is not just the part. It is the time. It is the dead lift on the ramp. It is the job slot that slips.

In that world, a few big A-ma-zon buys can cut re-turns by help-ing you pick the right part first time.

A di-ag-nos-tic tab-let like an Au-tel Max-i-Sys Ul-tra or a Launch X-431 PAD se-ries can of-ten sit at $2,000 or more on A-ma-zon, based on the kit. These tools can pull live data, read codes, and help you spot what is real-ly bad. When the fault is a sen-sor wire and not the whole unit, you stop buy-ing “just in case” parts that end up in a re-turn box.

A two-post car lift like a Bend-Pak XPR line can run $2,000+ on A-ma-zon in some list-ings. A lift is not a small buy, but it can cut rushed work and wrong fits. When you can see clear and work at chest height, you make few-er mis-takes. Fewer mis-takes means few-er re-turns.

A pro scan tool plus a bat-ter-y sup-port unit is a smart pair. High-end bat-ter-y sup-port units can hit $2,000+ on A-ma-zon, and they keep volt-age flat while you run tests, code, or do re-sets. A flat volt-age can stop false codes, and false codes can lead to wrong parts.

Price can swing day to day on A-ma-zon. Check the live tag be-fore you buy. These are “shop” buys, not must-buys for a week-end job.

Last word: pick the right lane, keep the part clean, keep your proof

The Eu-ro Car Parts re-turn pol-i-cy is not a maze. If you know the lane, it is straight. For most un-used goods, Eu-ro Car Parts says you can re-turn with-in 60 days. For web and app buys, you also have a 14 day right to can-cel, with its own rules and carve-outs.

For speed, take the part to a store with your in-voice or or-der ref. If you need pick-up, Eu-ro Car Parts can set a cour-i-er col-lec-tion, with a £3.45 fee for un-want-ed goods and no fee for fault-y or dam-aged goods (but it can add that fee if the part is not seen as fault-y on check). If you ship by post, you pay post cost for most change of mind re-turns, and you should use a tracked and in-sured ser-vice.

Do those small things and a re-turn feels like a bo-om-er-ang. It goes out, it comes back, and the job is done.