Carter Return Policy

Carter’s, a trusted name in children’s apparel, is dedicated to providing parents with high-quality clothing and accessories for their little ones. Part of Carter’s commitment to customer satisfaction is its transparent and customer-friendly return policy. In this article, we’ll explore the key aspects of Carter’s return policy, offering parents a comprehensive guide to understanding the process and ensuring that returns for children’s clothing and baby products are straightforward and stress-free.

Understanding Carter’s Return Policy

Carter’s return policy is designed to ensure customer satisfaction while making the return process as simple as possible. Here are the essential elements you should know:

1. Return Window: Carter’s typically offers a generous 90-day return window for most items. This means you have 90 days from the date of purchase to return or exchange a product. However, specific items, such as clearance items, may have different return policies. Always check the return window for your specific purchase.
2. Condition of the Item: To be eligible for a return, the item must be in its original condition, unwashed, unworn, and with all tags and labels intact. Carter’s reserves the right to refuse returns for items that do not meet these criteria.
3. Proof of Purchase: Carter’s requires proof of purchase for processing returns. This can be in the form of a receipt, e-receipt, packing slip, or the card used for the purchase. It’s essential to retain this documentation when initiating a return.

Types of Returns

Carter’s accommodates various types of returns to cater to different situations:

1. Defective or Damaged Items: If you receive a product that is defective or arrives damaged, Carter’s will generally provide you with a replacement or a full refund, depending on your preference. Reporting such issues promptly helps expedite the resolution process.
2. Unwanted Items: If you change your mind about a purchase or realize it doesn’t fit your child’s needs, you can return unwanted items within the specified return window for a full refund or exchange.
3. In-Store Returns: For items purchased in-store, you can return them to any Carter’s store near you. Ensure you bring the product, its original packaging, and your proof of purchase.
4. Online Returns: For items purchased online, initiate the return through the Carter’s website. Follow the online instructions for a seamless return process. Carter’s will provide guidance on packaging and shipping the item for return.

Return Policy Table

Return Period	90 days
Return Method	In-store, online or mail (Merchandise purchased at a Carter’s | OshKosh B’gosh retail store cannot be returned or exchanged by mail.)
Exchange Period	90 days
Refund Method	Same method as original payment, less adjustments for shipping and handling if applicable.