Farfetch Market Place Return Policy: how send-backs work, when you get paid

You see it at 1am. A coat that looks like moon light on snow. A bag that feels like it could turn a plain day in to a film scene. You tap “buy” and fall asleep with that warm, smug grin.

Then the box lands. The rush fades. The fit is off. The hue is not what you saw on your phone. Or the shoe box is beat up like it took a bad hit.

If you shop on Farfetch, you are not just buy-ing from one big shop. Farfetch is a web hub. It links you to brands and small shops that ship to you. That is why the send-back path can feel odd at first. One dress may ship from Rome. One pair of shoes may ship from Paris. Yet your help page, your label, and your refund all sit in one Farfetch flow.

This page is a plain guide to the Farfetch market place send-back rules. You will see the time frame, the “keep it new” rules, the key tag and seal bits, and how cash goes back to you.

What “Farfetch market place” means in real life

Farfetch is a site and an app. It puts goods from lots of brands and part-ner shops in one place. When you buy, the deal can be with that brand or that shop, not with Farfetch as the shop in all cases. Farfetch still runs the pay flow and the help flow, and it can step in to sort a snag with the part-ner shop.

Why does this bit matter for send-backs? Two main ways.

One, your box may come from more than one place. That can mean more than one send-back label, and more than one pack to ship.

Two, your send-back can go to the part-ner shop that sent it, not to one huge Farfetch barn. So you may need to pack items from two shops in two packs, with two labels.

Once you see Farfetch as a hub, the rest makes more sense. It is like a rail sta-tion. Farfetch is the hall and the signs. The trains are the shops.

The main time rule: you get 30 days from the day your box came

Farfetch says it will take send-backs in 30 days, and that count starts on the day your order was brought to you. So you do not count from the day you paid. You count from the day the box hit your door.

That sounds long, yet days slip fast. A work trip. A long week. A late wash day. Then you look up and it is day 29.

A good habit is to do a “day one check.” Open the box with care. Do not rip tags. Do not toss the dust bag. Do not trash the box. If you may send it back, you want it to look the same as when it came.

The state rule: keep it new, keep it clean, keep the tags on

Farfetch is firm on how a send-back must look.

The item must be un-worn, un-dam-aged, and not used. All tags must stay on. The first pack must be kept. If the item came with a brand box, dust bag, or case, that must go back too.

This is where most refunds get stuck. A shoe sole gets a mark from a hard floor. A seal tag gets cut off “just to see.” A bag gets a faint scuff from a chair. Small marks can lead to a “no” on the send-back.

If your item has a Farfetch tag or a brand tag on it, it must go back in the same spot. Do not move it. Do not pin it to a new place.

For shoes, Farfetch also warns: try them on in a way that will not mark the sole, and do not wreck the shoe box. If you walk on stone steps, you may lose your best shot at a clean send-back.

What you can’t send back (and the few key carve-outs)

Not all goods can go back.

Farfetch says “fi-nal sale” goods can’t go back, un-less the item came dam-aged or has a fault. So if you buy a fi-nal sale coat and you just do not like it, that may be a dead end.

Some goods have “clean and health” rules too. Think of bras, briefs, and swim suits. Farfetch says these must keep the hy-giene seal on, and the pack must be un-opened and not torn, when that fits. It also says swim suits and bras should be tried on over your own under wear.

For face masks, Farfetch says it will not take a send-back un-less the mask came dam-aged or has a fault.

For gems and fine bits like rings, Farfetch says the item must go back in the same state, with all brand pack and any papers that came with it.

For made-to-or-der goods, Farfetch says you can’t send them back, as they were made for you, un-less they came dam-aged or have a fault.

For beau-ty goods, Farfetch says they must go back un-opened and not used, with seals still on.

That is a lot, yet the theme is plain: if it can’t be sold as new to the next shop-per, it may not fit the send-back rules.

Free send-backs, and the one case where you may pay

Farfetch is known for free send-backs in a lot of places. In the Farfetch send-back flow, you can book a free pick-up or use a free drop spot, based on where you are.

But there is a key catch: Farfetch says you must ship the send-back from the same land or area you had the order sent to. If you try to ship it back from a new land, you may have to pay, and you may take on risk for that ship leg.

It also says if you ship a send-back at your own cost, not via its stand-ard send-back flow, you are on the hook for that cost. One ex-cept part is when the shop sent the wrong item, or the item came dam-aged or with a fault.

So if you will move soon, plan ahead. If you bought in one land and you will fly out in two days, it may be smart to wait to buy, or ship to the land you will be in for the next few weeks.

How to start a send-back step by step (no paper slip, all in the app)

Farfetch says its send-back steps are “pa-per free.” In real terms, you do it in your ac-count on the site or app.

You go to “Or-ders & Re-turns” and pick the order. Then you tap “Re-turn Item(s).” You pick each item you want to send back and pick a rea-son. Then you pick your send-back mode.

In most spots you get two ways.

One way is a free pick-up. You pick the pick-up ad-dress, set how many packs you will use, and pick a date and time.

The next way is a free drop spot near you. In some spots it can be a Farfetch part-ner shop or a mail drop point. You pick the drop spot in your ac-count and take the pack in.

Then you prep the pack. Put the item in the Farfetch ship pack. Add the brand box, dust bag, or case that came with it. Then put the send-back label on the out-side of the Farfetch ship pack.

Farfetch also warns not to stick the ship label on the brand shoe box or brand case. Put that brand box in a safe out-er box, then put the ship label on the out-er box.

If you got a “re-turn note” with the box, Farfetch says to stick it on the out-side too.

At drop-off or pick-up, ask the mail firm to scan the label. That scan is your proof the pack is on the way back.

When one order has two shops: why you may need two packs

On a market place, one check-out can pull goods from more than one shop. Farfetch says items from diff brands or part-ner shops, and beau-ty items that came in their own packs, should be packed on their own, with the right label on each pack.

This is a big deal. If you cram two items from two shops in one pack, you may slow your refund. One shop may get the wrong item. One item may be “lost” in the wrong place.

If you want a quick and calm refund, match each item to its own label and its own pack.

Refund basics: what comes back, what may not

Farfetch says once your send-back is got by the brand or part-ner shop, it can take up to 6 days to check and process it. If the send-back is ok, Farfetch then runs the refund to the same pay way you used to buy.

Farfetch also says the refund may take up to 14 days to show in your bank or card, based on your pay firm.

Now the key part: in its main refund note, Farfetch says the refund is to your first pay way, but it does not pay back ship fees. So if you paid for ship to get it to you, that ship fee may stay gone.

That can sting, so it helps to know it up front. If you buy three pairs of shoes “just to try,” and you send two back, you may not get ship fees back in that main flow.

A big twist for UK and some EU shop-pers: the 14 day “can-cel” right

Farfetch also has a “can-cel” path tied to UK rules (and in some spots, EU rules). In that path, you can can-cel in 14 days from the day your order came.

Why would you use this path if you have 30 days to send back? The main perk is in the cash math. Farfetch says if you can-cel and then send the item back and it is ac-cept-ed, you can get a full refund that can in-clude ship fees.

But there is a trade. Farfetch says once you tell them you want to can-cel, you have to set up the send-back your self and pay the cost to ship it back to the brand or part-ner shop. So you may pay ship out of your own pock-et, then get ship fees back on the refund side once the send-back is ac-cept-ed.

Farfetch also notes that if you can-cel be-fore the order is set for ship (oft when the ship label is print-ed), the goods may not ship at all, and you get a full refund that can in-clude ship fees.

In short: Farfetch has a 30 day send-back flow, and it also has a 14 day can-cel right in some places that can work a bit diff on ship fees and on who sets up the ship back.

A “Farfetch ac-count refund” op-tion: site cred that can last five years

In some places, when you start a send-back in your Farfetch ac-count, you may get a pick: send the refund back to your card, or put it in your Farfetch ac-count to use on a next buy.

If you pick the Farfetch ac-count refund, Farfetch says that sum can last five years from the day the send-back is ac-cept-ed. It will then be used on your next buy on the site. Farfetch also says this type of refund is not cash, can’t be with-drawn, and can’t be sent to some one else.

This can be nice if you shop a lot on Farfetch. It can be like store cred in your coat pock-et. But if you need cash back, pick the card or bank path in-stead.

This ac-count refund pick is not on in all lands.

What if Farfetch says “no” to your send-back?

The most common “no” is a state fail. The tag is off. The seal is broke. The item has marks. The box is wrecked. The pack is miss-ing key bits like a dust bag or case.

Farfetch is blunt on this: if the send-back does not fit the rules, it may not be ac-cept-ed.

That is why it helps to treat day one like a lab test. Open with care. Keep all bits. Try on with care. Do not wear it out “for a quick pic.” That quick pic can cost a full refund.

What to do if the item is dam-aged, has a fault, or is not as it was sold

If the item came flawed, dam-aged, or not like the page text, Farfetch says to reach out to its help team as soon as you can. In these cases, Farfetch says it will work with the part-ner shop, and it may set a send-back for the flawed item.

For this type of snag, do three fast acts.

First, take clear pics in day light. Show the flaw up close and far. Show the box too if the box is beat up.

Next, keep all tags on. Do not try to fix the flaw. Do not clean it. Do not glue it. Keep it as it came.

Last, write a short note in the help chat. Say what is wrong, when it came, and add the pics.

A clear, calm note is like a clean win-dow. It lets the help team see the truth with less fuss.

One more rule to know: too many send-backs can lead to limits

Farfetch says it keeps an eye on how oft you send back, and it can close your ac-count or limit new or-ders if your send-back use breaks its rules.

This does not mean you can’t send back a coat that does not fit. It means the site does not want “rent-a-robe” use, where some one buys lots, wears, then ships it all back as a habit.

If you shop in good faith, you are fine. Just do not treat Farfetch like a free loan ward-robe.

Tips that cut send-back stress on Farfetch

Read the size and fit text, not just the pics. If a coat is “slim,” trust that word. If you like room, pick one size up or pick a box-y cut.

Save the ship pack for a few weeks. Do not toss it on day one. A clean pack makes the send-back fast.

If your order has more than one ship box, keep each box with its own item. It is easy to mix them up.

At drop-off, ask for the scan. That scan is your “it is on the way” proof.

And if you will fly out of the land you ship to, plan the send-back be-fore you go. Farfetch wants the send-back to ship from the same land or area.

High-end kit from Amazon that can help if you sell or shop a lot

If you just buy one bag a year, you do not need gear. If you buy and sell a lot, or you run a small re-sale shop, good kit can save you time and save you from send-back fights.

A top pick is a pro label print box, like the Zebra ZT610. It can cost $2,000+ on Amazon. If you ship a lot, clean labels cut lost pack pain.

Next is a pro cam, like a Sony a7R V or a Canon EOS R5 Mark II (kit or body, based on the deal). These can cost $2,000+ on Amazon. Sharp pics help you log the state of a new buy on day one. They also help if you re-sell and need true pics for your own page.

Last is a fast lap-top, like a 16-inch MacBook Pro in a high spec build that is $2,000+ on Amazon. If you track lots of or-ders, mail scans, and chat logs, speed helps. It is like a well oiled door hinge. It just swings with less grind.

Wrap up: what to keep in your head

Farfetch market place send-backs are not hard once you know the rails.

You have 30 days from the day the box came to start a send-back in the main flow. Keep the item new, keep tags on, keep the box and dust bag, and use the Farfetch send-back label. Pack items from diff shops on their own. Ship from the same land or area you had it sent to. Then watch your mail scan and wait for the check and refund.

If you are in the UK (and in some EU spots), you may also have a 14 day can-cel right with its own ship and refund rules.

This page is for day to day help, not law aid.