Casper Return Policy

Casper, a well-known name in the mattress and sleep industry, is dedicated to providing customers with comfortable and restful sleep experiences. To complement its innovative sleep products, Casper offers a customer-friendly return policy designed to ensure satisfaction and convenience. In this article, we’ll explore the key aspects of Casper’s return policy, offering you a comprehensive guide to understanding the process and making returns for sleep products as straightforward as possible.

Understanding Casper’s Return Policy

Casper’s return policy is designed to provide customers with peace of mind when purchasing sleep products such as mattresses, pillows, and bedding. Here are the essential elements you should know:

1. Return Window: Casper typically offers a generous 100-night trial period for most of its products, including mattresses. This means you have 100 nights from the date of delivery to try out the product and decide whether it meets your sleep needs. If you’re not satisfied within this period, you can initiate a return or exchange. Note that certain items, like adjustable bed frames and other accessories, may have different return policies. Always check the return window for your specific purchase.
2. Condition of the Item: To be eligible for a return, the item must be in good condition and free from stains or damage. Casper recommends using a mattress protector to keep the mattress clean during the trial period. For hygienic reasons, returned mattresses must also be free from excessive wear and tear.
3. Proof of Purchase: Casper requires proof of purchase for processing returns. This can typically be the order confirmation or receipt provided at the time of purchase. It’s essential to retain this documentation when initiating a return.

Types of Returns

Casper’s return policy focuses primarily on returns related to its mattress products and other sleep accessories. Here are the key types of returns:

1. Mattress Returns: If you’re not satisfied with your Casper mattress within the 100-night trial period, you can initiate a return. Casper will arrange for a mattress pickup and provide you with a full refund.
2. Accessory Returns: For accessories such as pillows, sheets, and bedding, Casper generally accepts returns within the return window. These items must be in good condition and meet Casper’s return criteria.

Initiating a Return

To initiate a return with Casper, follow these steps:

1. Contact Casper: Reach out to Casper’s customer support team to initiate a return. You can typically do this through their website or by calling their customer service number.
2. Schedule a Pickup: For mattress returns, Casper will arrange for a pickup from your location. They will coordinate with you to schedule a convenient time for the return.
3. Prepare for Pickup: Ensure the mattress or accessory is in the appropriate condition for return. Casper’s team will guide you on how to prepare the item for pickup.
4. Receive Your Refund: Once Casper receives the returned item and verifies its condition, they will process your refund. This may take a few business days to complete.

Return Policy Table

Return Period	100 nights + 30-night adjustment period
Return Method	Contact customer service team; pickup
Exchange Period	100 nights, extension only if defective
Refund Method	Same method as original payment